Celebrate your style at Aloft BWI Baltimore Washington International Airport, with loft-inspired design a mere 5 minutes from BWI Airport. Zip with ease to area offices, breeze over to Baltimore’s Inner Harbor in 15 minutes, or dash to DC in under an hour! Meet & mingle with friends at our w xyz(SM) bar, grab a sweet, savory, or healthy snack from re:fuel by Aloft(SM), our 24/7 pantry, or play in our re:mix(SM) lounge. Plus, you can always stay connected with complimentary hotel-wide wired and wireless Internet access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, an oversized spa shower, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.
Room was dirty staff unprofessional
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order
But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
There were no towels in my room. I called 4 times to ask for towels and got no answer.
close to the airport very comfortable bed free coffee non smoking-supposedly
some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff.
Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.
The facilities and staff. Staff was very professional and helpful.
Food choices and a small amount of dirt staining on bathroom floor.
The design of the hotel is interesting, stylish, and modern. The room had a comfortable size with a nice high ceiling and modern furniture. The bed was comfortable (not too soft), and the bathroom of appropriate size and design.
I had a room at the second floor with constant food smell, and some annoying, repeating noise from some equipment (elevator?). The reception staff was too sluggish (although friendly) for my taste. The bar is openly integrated in the large reception area and was extremely noisy with a TV blaring and people shooting. This was extremely disturbing during checking and any other time I had to pass through reception. Considering the level of the hotel, I would have expected some quality of the products offered at the bar, but the only red wine available was of low q and horrible in taste. No match between hotel style and the drinks offered. The location is far from any reasonable restaurant, and the hotel does not offer any acceptable food.
I loved the liveliness of the lobby. The staff was good and the atmosphere was fun!
They didn't have our reservation --but, were great about honoring our reservation printed out from your website.
I was able to bring my pets (no extra charge) and they provided me with nice beds and bowls for them. Pets are treated like guests. The decoration and the room layout was perfect for my family. The beds were very very comfortable. The majority of the staff was very nice and helpful.
Not many facilities. Far from restaurants, fast food, groceries, etc. Close by is a Chili's and Starbucks (within walking distance). The pool was only open from 4 pm to 9 pm, it did not work for me. I think the music in the lobby area is a little loud.