Casinha dos Sapateiros

Excellent breakfast within easy walking distance compact living, quite cozy apartment, central location. Many nearby restaurants and shops.

Cleaning of the appartment could have been better, hallway dirty. Apparent not well equipped for cooking. Some noice from nearby streets. Key pick up at another location.

The location was good, close to restaurants and shops. The metro was not too far away. The other buildings nearby were attractive, this apartment was in the shabbiest building on the street (broken lanterns, dirty a/c, wires everywhere) didn't fit into its neighbourhood. The main hotel (where we did not stay, but did eat breakfast) was really beautiful, but beware that you think your room is there, we were put in a very dirty, unsafe apartment far away. The breakfast included was good, but should have had more meats included, it was mainly sweet items and no cappuccino.

Extremely negative experience overall. The room was too far from the hotel, which made contacting staff for help impossible and going for breakfast a chore instead of a pleasure. The room was dirty and in disrepair, it did not reflect the pictures on booking.com - we felt deceived and tricked the moment we checked in. The staff said they would "manage our expectations" and did nothing to help. There are 3 doors to enter the room, each one with a metal old key, door #2 would not lock or open. We had to get help each time. Other guests left both door 1 & 2 open, which was very unsafe. Once in your room, you are locked in when others leave and have no way out if there is a fire or emergency. We asked for a set of keys for each guest, but they could not provide that. The wifi did not work, kept cutting out. The staff were extremely unhelpful, we begged to speak with the Manager and they would not allow that until the minute as we were leaving the hotel on day 4 to catch our flight home. The main hotel is gorgeous, but the apartment they put us in was horrible and with maintenance in the hallway, our room was full of drywall and cement dust. The sofa had completely disintegrated, the vinyl was peeling off and all over the floor. The bathroom was impossible for one adult to move about freely, the shower doors would not close, they fell off. The third bedroom was a bunk bed that was impossible for an adult to fit through the hole in the ceiling to access. This room was almost $550 euro for 3 nights and was a complete rip off and disappointment. We did not feel safe here and were extremely disappointed with how the staff ignored us. The last day, as we were getting in a taxi, then they handed me the phone to speak with the Manager. It felt too little too late. He did apologize and offered a partial refund, but we still unhappy with how this hotel ruined our stay in Lisbon.