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we called the hotel and they gave us good directions to get there. They said hotel was on an undedicated road, so online directions weren't reliable. Staff was helpful, had breakfast ready, since we had to leave before 6 a.m.. Clean room, nice hot tub in the indoor pool room, with towels available there. Bathroom had lots of bath products. Towels in the room to go to the pool would be nice.
The staff was friendly and helpful, but did spend a lot of time away from the front desk. I got a package prior to arrival and did not receive it until over a day into our stay. The room was very clean. The bed was the most comfortable hotel bed I have ever encountered. The breakfast bar was alright, but not what is shown on the television ads. The exercise room consisted of two treadmills and a stationary bike, but they were in good condition and the room had a television and water station which was nice. The pool and hot tub were nice. The entire hotel appeared clean and well maintained. Overall, it was a good experience and I would stay there again.
Rooms very clean, Helpfull staff, Kids LOVED the pool, Discount tickes to parks
We were well pleased with the hotel. My kids enoyed the pool and so did I. Part of the building was still under construction and that was alright except when they tested the fire alarm system and did not tell anyone.
Just outside of Lancaster, but in a nice quiet, cute town. Great for families and professionals as the WIFI worked great, too! Staff made sure your visit was terrific and that the rooms were up to your expectations. Would definitely recommend this hotel.
Perfect for our needs. Breakfast was not great but, hey, it was free.
I found it a comfortable room very clean nice pool with towels located right at the pool side. Ten minutes from outlets and attractions in Lancaster by car.
I should have realized it was not a non smoking hotel. Staff was great.
Great breakfast. Good coffee. Real dishes and silverware. Room was clean and comfortable. Pool was nice. To have a refrigerator in the room would have been helpful and mattress and pillows had seen better days, but overall a GREAT place to stay
This was our second stay at this hoitel. Like the first time the check in process was without incident and as expected. The room was large and comfortable. The bed was comfortable. The staff was friendly. The only thing I would change about the place is breakfast. The eggs were not so good. Plenty of them but they reminded me of when I was in the Army in the field and all we had were powdered eggs. There was other stuff that was probably just fine but the eggs were not.
Arriving a day early, manager was helpful in finding us a room(asked for non smoking got smoking) trying to shower that AM, found last tenent's soap still in the shower. dirty-got moved to our original room next day. asked about micro and fridge and were told that only suites have them.they advertise all rooms have them.breakfast was just ok no fresh fruit most days and no cream for coffee. NOT HOLIDAY INN QUALITY. MUST SAY THE BED WAS COMFY would not stay there again.
This hotel is awesome! It's so clean and the pool is wonderful!
We found this gem while searching for a place to stay for our Hershey vacation. It's the perfect place. Not so close to Hershey that you'll pay inflated 'tourist' rates but not so far away that driving is a hassle. It's about 15 miles away from Hershey attractions which is an easy 20-25 minute drive through beautiful wide open farmland and hardly any traffic. We were very happy with the hotel itself. Very clean and comfortable. Free breakfast was hot and delicious every morning with plenty to choose from (including make your own waffles, fresh oatmeal, eggs, sausage, etc.). The staff was very friendly and helpful. We asked for extra pillows, towels and an extra duvet for our sofabed guest. Housekeeping was very quick to accomodate us. The only (very small) flaw in our tay here was at check-in. We arrived 15 minutes after check-in but had to wait another half hour before our room was ready. This tiny inconvenience aside, we were very pleased with our stay here and would definitely come back again.
I really like the Hampton Inn brand. I find that they always deliver a lot at reasonable prices. With regard to this hotel, I would give it seven stars for service if possible. We stayed there with a large family group and have to say that we hit them up with a lot of requests, questions, and some complaints. They did a phenominal job in addressing all questions and issues to beyond 100% satisfaction. With regard to location, centrally located to a lot of attractions but there is not a lot of choices for restaurants in the immediate area. The breakfeast was very good and all the kids in our group enjoyed swimming in the pool. Would defintely stay here again and plan to.
Great service, great whirlpool tub, great time!! We loved our room so much we didn't want to leave!! Breakfast was fantastic!! The bed was SO comfy. I can't say enough about this place!! My husband and I were on a weekend get away from the kids...and while there were kids at this hotel, we didn't know it until we left our room!
3 nights. First AM, no water from 7 to 9 AM. Day 2, water, but it sputtered, spit and hissed, causing early departure from shower. There were about a dozen ducks on the rear patio next to the rear parking lot. The little beggars were cute until it was obvious that they left deposits on the outdoor patio adjoining the pool and in the outdoor breakfast dining area. Kind of a disappointment for an otherwise very new and clean facility with polite staff.
Extremely clean hotel/room and very friendly staff. Great location and inexpensive cost for location near all Penn. Dutch Country attractions!
The beds and bathroom were clean but the room was small. We also had to ask for a refrigerator to be wheeled into our room. The breakfast was alright, good quantity, not great quality. It was not quiet, there were some girls' high school soccer games going on and there were several teams at the hotel. We have stayed at hotels which were the same price or actually cheaper which were much better than this hotel.
Clean, comfortable, staff very helpful. Would stay again if in the area.
As usual, this hotel was awesome. Comfy beds, great breakfast, two computers for guest use (the kids loved being able to check their email, facebook, etc.) and everything was very clean and new. Would definately stay here again.
We were in for a wedding. Staff very helpful, particularily the manager. \nThanks for everything.
The hotel was clean, but the bathroom had zero counter space. My lady friend/travel buddy was not a happy camper. There wasn't even a place to set my glasses down in the bathroom. It was pretty inconvenient. We stayed two nights. The first and last days of our trip because it was close to the airport. On the first day I left a power cord in my room by accident. When I called and asked about it I was told they'd look for it and keep it until I returned. Upon returning I was told I had to ask the housekeeping supervisor about retrieving my cord and that they were gone for the day. When I was going to my room I saw two housekeepers and asked if I could talk to their supervisor (the front desk clearly didn't want to deal with my lost item). The lady was nice and said she would call my room and leave a message. This never happened. It was my mistake for leaving the cord. But they sure didn't care enough to even attempt to get it back to me nor even seed to care . If you stay here, don't forget anything, you won't get it back...
Upon arriving, the check in person was not dressed appropriately for the job. When we got to our room and began to get settled, I found the tissue box nearly empty in the bathroom and a bottle of half used shampoo in the shower. The floor appeared unvacuumed. No mattress protectors on beds with very thin sheets. When I was leaving, I found my door didn't lock. I went to find the front desk person and she came up. Me and my 3 children stood in the hall awkwardly waiting for her to fix it. About 20 minutes later she finally changed our room. So we had to pack our stuff back up. Second room was cleaner and generally okay. Tried to get extra towels at 8:30 pm. No one was to be found. Check out in the morning was completely impersonal. There was a note with a sheet for me to cross off my room number. We won't be staying here again.
The hotel was 100% non-smoking. It's not too far from Hershey's Park. There were a few small bugs in our room. The cleaning crew did not change our sheets, instead they flipped the sheet around and remade the bed. The water pressure was low, and there was no water for about 30 mins one afternoon. The pool was dirty.
It was very clean and state of the art. No!
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Breakfast was available: waffles, eggs, sausage, cereal, pastries. The hotel is right off of the turnpike so you can hear traffic at night. Maybe rooms on the other side don't have this problem, but I was woken up a few times due to the traffic.
I liked the location to my destination. The room was clean and staff was friendly and helpful. I wanted to use the laundry but had to go and buy soap and drier sheets. A machine to purchase from would have be nice, instead of running arounnd a town I didn't know.
The swimming pool was not heated. It was very cold. All the guest complained about it.
Clean. new modern rooms nice hotel Great experience. Hotel was new, clean, and the staff were both friendly and accommodating.
It's brand new - even smells new. Good breakfast, great room, good price.
The desk clerks were very courteous and helpful.
Poorly lighted. Dirty. So cheaply finished it should not be a comfort inn. Owner was pumping sewage onto the parking lot when we arrived and it ran down the parking lot. Pathetic example of pinching pennies and should be out of business soon. Nothing good about this location
Brand new building and free breakfast was awesome! That saved my family a lot of money. Water pressure in the shower was lacking. We were able to shower but had to stand pretty close to shower head. We were on the third floor so I not sure if that had anything to do with it.
The room was lovely, very clean and comfortable. Great location, staff was great. The internet did not work the entire time, which was a big deal because my son is homeschooled. Every apparatus in the fitness room was broken. There were no hanging racks of any kind in the bathroom, even in the shower.
Clean, good wifi, nice tv Shower was gross looking (although clean)
Front gave me wrong room where already someone was stay in. Then I got new room but the heater was not working and it was note"don't use this unit for heat" but the lady was came with me and just turned on the heater and left. I gave it time but it was just cold air coming, so went front to told it then the lady just said "give it time!!" I said "I already gave it time and the unit has note that don't use this one for heat" then she said "I'll come over". Then little later she came with new room key, so U had to move again I was soaking wet by worked in the rain. The room only had a small square shower place...I wanted to take hot tub but I couldn't. The shower drain wasn't working well...I was worry about it's gonna over flow or not...
The heater worked (although loudly) and there was cable.. That's about it. I didn't like: -the trash under the bed. -Couldn't open the door without violently shaking the handle and sliding the card in and out like a crazy person. -The large amount of mouse droppings in the dressers. - The general dirtiness and smell of the room. - Walls are paper thin so we could hear the neighbors yelling in the morning. Not the best way to wake up... - The holes in the walls and broken furniture.