Payed for insurance twice, no refund offered from Avis.
Pros: Liked the Lincoln MKX model vehicle. Comfortable drive and nice features.
Cons: Agent at Avis in Lancaster airport was very confusing. Charged me for insurance, even though I had already purchased insurance through Allianz Global Assistanze from kayak website. Total went from $87 to $127. Called Avis and they did not offer a refund. They were okay with charging me for something I had already purchased.
Car smelled like smoke, which was a lot to endure on a trip of 19 hours.
Pros: Pickup and return went smoothly. Requested car type (minivan) was available and was perfect for our needs. Representative was very helpful and offered to remove seats if this would be helpful to us. He also went over a few features of the car and "walked around" the car with us to ensure that we were in agreement about any existing damage (which was only a minor scratch but was noted on the paperwork). I also was appreciative that I could leave our personal car there during the rental period and pick it up when I returned the rental. Price was good. Would definitely consider Enterprise the next time we needed a rental.