Lockport Hotels

Good atmosphere.

My room door was extremely hard to open but minor detail I guess.

No complaints! Free parking, good breakfast, nice room. I'll stay there again.

Location to sites an easy walk. Pool was a nice place to hang out when needing a break

no, it was value for the money

The pool

They didn't clean our room

Staff eas very nice and helpful. Staff responded well and immediately to issues/concerns.

The smell of stale cigarette smoke when entering the room. Shower wasn't the cleanest. The ice machine was in an uncomfortable place (dark and scary place).

I liked that they offered free wifi, and free breakfast. The location of this bed and breakfast is really great. The staff seemed helpful, friendly, and were happy to answer any questions. The linens were of high quality and felt very comfortable.

The minifridge never got really cold. The bed in our room kept falling out of the frame. The 'courtyard' room is a good size, but it doesn't have a view of the 'courtyard/worker parking lot). Though the bathroom was new the shower shifted from hot to cold

Staff was very friendly. Location great. Pool was very nice

Elevators were confusing. Some went to the 15th floor, some didn't. And only one set of elevators went to the rooftop pool. Also why would you close a pool bar at 7 when there are people wanting to buy alcohol and food. If guests are there you should stay open for them. And our air conditioner kept breaking.

The Hotel Monteleone is an outstanding property. We were pleasantly surprised with our King room. It was small, but very comfortable and tastefully decorated. The hotel bar is one of its trademarks. We enjoyed the carousel and the intimacy that it brings, all the while being able to chat with some of the other patrons. I had a 30 minute massage at the Spa Aria. The masseuse (Ellen) was excellent and very knowledgeable. The spa lobby was a bit overly crammed with merchandise for sale, but smelled great and had good attention at their front desk.

The concierge was not helpful to a guest, shrugging his shoulders and telling him he needed to get back in line for the front desk. It seemed to is like he could've assisted.

Loved the antique charm of the hotel and the service level of the staff.

Our room had a small hole in the wall, some water damage above the window behind the curtain. Just some minor wear and tear. It was still a beautiful room and a beautiful hotel.

The hotel in general, as well as the rooms are just beautiful. Everything was very clean and fresh, and the staff was fantastic.

Nothing to really complain about - but the hotel was a little busy during check-in and we had to wait in the valet line for a few minutes because the physical space for the vehicles was limited.

The hotel grounds were like stepping back in time. Just beautiful. They even had banana trees!! The beds were excellent. I hope that I get the opportunity to stay again and again.

N/A

Location!

staff

location slightly far from quarter. room had some details that weren't as clean as they could be. small space in room for star level. parking situation expensive and poor.

Location was excellent! Staff was friendly.

The room was small but sufficient. The bathroom was so small and quite uncomfortable. Furniture old but not bothersome. I wished there were two chairs in the room for convenience. We ended up eating on the floor and using our one chair as a table.

Location and historical significance.

The room was tiny, not meant for four; lighting was so bad we couldn't see to find our clothes, the bath had cracks in the wall, peeling paint. The outdoor lot up the room at night. Parking was extra when it was supposed to be included but cost $34!

Located at the hospital. So easy access and the beds were so comfy

The weekend staff were grumpy. And the a/c was hard to adjust

Everyone was very nice..I was celebrating my bday...& I recieved a bottle wine in my room..that was so nice....made me feel special

None

The character of the buildings and room.

The rooms were a bit small.

Convenient location near St. Charles street car and helpful staff.

Breakfast did not include fruit

Boutique feel

Needs a little updating. Pricey for what you get.

SO conveniently located! Wonderful area of the city! Safe and able to walk the streets in the evening and to walk to dinner.

The room could use a little updating--- carpet was pretty stained, but clean nonetheless.

Knowledgeable staff,good loction,clean room.

There was no hot water during our entire stay at this hotel.

The front desk is incapable of communicating. They double charged me for our stay. And house keeping also came into our room around 830 and woke us up. There was construction going on that started pretty early in the morning as well.