Blakes Hotel London, a Member of Design Hotels'

The room was pretty on the surface but lots of small issues.

1. I spoke at length with the concierge to arrange flowers and a dessert to make the room nice for our arrival. Staying one night for our wedding anniversary. This was not done. I messaged through the app to the and later got a call at 11pm(!) to say they had a surprise for us to which i replied it was too late now. I had said to that staff member to 'do not disturb' also, maybe they realised they hadn't done as asked - honestly - you get one chance to make a good impression. I'll be checking my bill to make sure im not charged for the flowers and dessert. 2. The room numbering system is frustratingly ridiculous. Given a key to 207. took the elevator up (the concierge didnt come up to show us). Then we found rooms 201 - 206, 211 but then the other rooms through a glass divider door were 1, 2, 3 etc. So not wanting to try rattling an old key in someones lock we went back down. The conceirge then walked us up two flights and opened room 7. Despite the key saying 207. and all rooms up to 206 being labelled as such. 3. The room. call an electrician! And try using the lights yourselves. beside light, slide control turned off one, but the other would only go dim (not off). All standing lamps in the room had to be manually switched off on the neck, despite there being group dimmer controls by the front door for the other lights. Al the light switches were dimmer switches, black on a black wall, with no labels. So after a night out at the theatre i had to play electrician, calling from the room by the door to my wife in the bedroom, 'is it on, what did that do?' for 5 minutes until we had worked out what did and did not work. How relaxing. 4. The room was incredibly dusty. 5. The TV was old and the sky remote had seen better days. 6. We had forgotten our mobile chargers so called down for one. They couldnt provide it but said we could charge at reception. A £550 a night hotel.

Rather shabby room , too dark ,especially the bathroom, impossible for a female guest to see make up being applied etc and no long mirrors ,showers not working properly ,very strange noises from room above, all those odd sliding panels and not being able to get to closets were impractical for a couple whose husband was there for business. Service good

As above