Premier Inn Southwark Borough

Very clean. Bed very comfortable

Initial booking taken in wrong name and despite several phone calls and an assurance that this had been amended it was not and the reservation was still in the wrong name when I arrived.On the Sunday evening at around 6.30 I was in my room. The door was locked and a amn with a suitcase let himself in under the impression this was his room. No staff apologised for this error.

Staff in the hotel very efficient, friendly and attentive The room was very clean

The air con was not adequate ?working. My husband had little sleep the firat night - reported to staff - we were refunded the cost of that night and moved to another room. The temperature in this room was a little better but the air con unit made rattling/banging noises on and off all night - this seriously disturbed my sleep. We reported this an apology was given, no refund given but as we weren't sure about the detail of your guantee we weren't expecting it. Had we not been going home we would have moved to another hotel. We were not the only people complaining so there was obviously a problem with the room temperatures - the weather was hot. The intrance to the hotel was through what looked like the back yard - not wonderful but ok, but seeing the chief, in his uniform, and other staff sat on the floor smoking was not good! The eating for the hotel was in the adjoining pub we had breakfast and one diner there. Rating ok but wouldn't eat there again, Food ok staff definately not up to Premier Inn standard. We have stayed in 3 other Premier Inns in the last 2 months - Tower Bridge, Hammersmith & Belfast we were completely satisfied with all of these - excellent service and value, we are not people who generally complain.