The Chelsea Harbour Hotel

A Terrible Experience

You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing