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Norfolk Plaza Hotel

29-33 Norfolk Square, London, W2 1RY, United Kingdom
+44 207 723 0792

$53+

Overall guest ratings

6.4/10 Good
Based on 1,326 reviews

Review highlights

  • 9.6
  • 7.9
  • 4.4
  • 3.3

Nearby

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    About

    With a stay at Norfolk Plaza Hotel in London (London City Centre), you'll be convenient to Marble Arch and Selfridges. This hotel is close to Royal Albert Hall and Imperial College London.

    Rooms

    Make yourself at home in one of the 87 air-conditioned guestrooms. Bathrooms have showers and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.

    Dining

    Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Bar/Lounge
    • Parking
    • 24 hour front desk
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    6.4 Good
    Based on 1,326 reviews
    • 9.6 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 4.4 "Not very clean."
      4.2 "58% said rooms were dirty."
      4.6 "54% thought it was rather dirty."
      4.3 "57% said the bathroom was dirty."
    • 3.3 "Not very comfortable."
      2.7 "73% didn't like the uncomfortable beds."
      3.6 "64% said rooms were small."
      4.5 "55% thought it was too noisy."
      2.3 "77% criticized the small bathroom."
      0.0 "Air conditioning was criticized by 100%."
    • 2.6 "Awful rooms."
      2.7 "73% didn't like the uncomfortable beds."
      2.5 "75% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      4.2 "58% said rooms were dirty."
      3.6 "64% said rooms were small."
      0.9 "For 91%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      4.3 "57% said the bathroom was dirty."
      2.3 "77% criticized the small bathroom."
      3.1 "69% had problems with the shower."
      0.0 "Air conditioning was criticized by 100%."
      1.0 "90% were disappointed with the minibar."
    • 2.5 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      2.9 "For 71%, the lobby entrance was sub-standard."
      1.3 "87% thought the facilities needed updating."
      2.8 "72% complained about the elevator."
      0.7 "93% didn't like the architecture."
    • 1.8 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    6.4 Good
    Based on 663 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 3.6 "Not very clean."
      3.7 "63% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
      4.1 "59% said the bathroom was dirty."
    • 3.1 "Quite uncomfortable."
      2.4 "76% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      2.1 "79% criticized the small bathroom."
    • 2.5 "Awful rooms."
      2.4 "76% didn't like the uncomfortable beds."
      3.7 "63% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      0.4 "96% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      4.1 "59% said the bathroom was dirty."
      3.0 "70% had problems with the shower."
      2.1 "79% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
    • 1.4 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
    View all review categories

    Overall Rating

    6.8 Good
    Based on 424 reviews
    • 9.8 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.7 "Breakfast is mediocre."
    • 4.7 "Not very clean."
      4.6 "54% said rooms were dirty."
      4.4 "56% said the bathroom was dirty."
    • 3.4 "Not very comfortable."
      2.4 "76% didn't like the uncomfortable beds."
      4.5 "55% thought it was too noisy."
    • 2.4 "Awful rooms."
      2.4 "76% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      4.6 "54% said rooms were dirty."
      1.3 "For 87%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      4.4 "56% said the bathroom was dirty."
    • 2.3 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.7 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
    View all review categories

    Overall Rating

    4.7 Okay
    Based on 26 reviews
    • 9.7 "Terrific location."
    • 3.7 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
    • 2.9 "Awful rooms."
      3.1 "69% didn't like the uncomfortable beds."
    • 1.2 "Horrible vibe."

    Overall Rating

    6.3 Good
    Based on 212 reviews
    • 9.7 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 6.8 "Breakfast is mediocre."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 2.7 "Quite uncomfortable."
      2.3 "77% didn't like the uncomfortable beds."
      3.1 "69% said rooms were small."
      4.5 "55% thought it was too noisy."
    • 2.2 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
    • 1.6 "Awful rooms."
      0.9 "91% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      2.3 "77% didn't like the uncomfortable beds."
      2.4 "76% complained about the bathroom."
      0.7 "For 93%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      3.1 "69% said rooms were small."
      0.3 "97% thought the tv was sub-standard."
    • 1.6 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    View all review categories
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