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good staff attention
The hotel was excellent in all respects - comfortable, elegant, in an excellent location for Florence and/or the Chianti region. We would happily stay there again. Nothing.
nothing in particular The very poor breakfast
This is a top quality hotel. I stay in 4 star hotels each week in the UK and this one lives up to these standards. Great service very friendly and Quality furnished room. well done
The staff were friendly and tried to be very helpful. The room was clean and comfortable. Parking was free and on-site near the front door.
It had good parking, nice pool, not too far from the City It was extremely noisy in the morning and impossoble to relax in the bedroom - could hear other guests, in fact a huge argument at one stage! The chamber maid came into our room on three occasions even though the do not disturb sign was on. We were admittedly late checking out of the room and received a very abrupt phonecall from the reception area - we found the staff slightly rude.
The reception staff were friendly and nice while the room was spacious and clean. The hotel deserves its good review. Breakfast choices were ample. The location was perfect for me as I planned to go to the nearby Prada outlet.
Friendliness and efficiency of staff.
The hotel was close to train which had several trips a day to both Firenze and Arezzo. It was also close to the Piazza and main shopping street.The studio room was a very large and the bed was partially blocked from Kitchen and dining table by cupboard petition. The main difficulty we had was that the reception staff were not there often and for very long when they were there. When we arrived on th eSaturday afternoon we had to make few phone call and eventually some-one came to check us in. This is always difficult when your language skills of their language is limited. The kitchen would be improved greatly if it also had a oven or microwave.
It was central and therefore easy to get to. It was clean and modern - very good value for money. The bed in room 20 was uncomfortable (very hard) although other guests thought their beds were fine. Difficult to get much sleep because of the noise coming from the streets outside and the curtains are so thin that all the light came streaming through.
Facilities were perfect for our one night stop - private parking, kitchenette and plenty of space for two children. Didn't use the train but it would be so easy with it next door to train to Siena or Florence and not have to take the car. We didn't hear the train at all! The Aircon was a little uneven - downstairs warm, upstairs cold. It did however make some difference to downstairs.