When booking thru a 3 party site you have to wait enormous mouth of time before actual front desk gets the confirmation
pool was htd., tho 1-2' lower than I like for my daily swim of an hour.
lack of a spa. sticky door due to too much repainting w/out removing old paint. the provided internet is only acceptable for text only. I believe there is no gym no mini-fridge
We had two rooms, both had been recently shampooed and the carpets were still wet and the room had a very strong chemical scent. When I first went to book rooms on Kayak, the price was $119.00, but ended up being $140 each. I didn't think the staff was very friendly. Only one of the three elevators was working and we had to ask where the stairs were because they weren't marked. Would not go back. Also, the shuttle was so slow picking us up at airport, we talked another shuttle driver into dropping us off at Four Points
Staff very friendly. Room clean.
I wish that the room had more outlets.
It had the aesthetic for the most part, seemed fairly new. Close to airport
When you book they regret to inform you that you have to pay $30 to park your car. The rooms don’t be have windows outside but to the hallway, which is awkward. Food was left outside of a room for the duration of my stay even though maid services were coming by - they knocked on my door 8am to try and clean. Would not stay here again
Worst staff ever was not good at all
I arrived 11:30pm, as planned. The hotel acknowledged that I had a prepaid reservation, but said: NO ROOM. NO REFUND. NO OFFER TO PROVIDE A ROOM AT ANOTHER PROPERTY (it's Starwood, which has 1,000 hotels in L.A.). Avoid at all cost.
There was no heat in the room. Management promised to have it repaired the next day but no such luck. My son left sick with a cold due to lack of heat. We stayed at the hotel for 5 nights with no heat.
We checked in a little early. As soon as we checked in we were told a room wouldn't be ready for at least an hour and with a big business group in the property it was hard to find a space to relax let alone get a drink at the bar. The lobby hallway and bar were so crowded that we had to leave the hotel to get a drink to be able to relax after a long drive in from a neighboring state. Upon return we were directed to a room on the 2nd floor that had a bed that was so flattened and sunken in that myself and my partner rolled into one an other. This was truly unsatisfactory and we expected more staying at a shariton property. This was an issue that could visually be detected by housekeeping or maintenance but was disregarded and ignored. We then spoke to front desk and asked them for a room transfer and after some push back were redirected to a different room. Definitely not something worth going through while on vacation. Makes us want to stay with a competitor to see if the same challenges are met with (Hilton, embassy, etc.)
Good for quick 1 night stay only. Excellent custom
The lobby and bar area (bartenders) was excellent and friendly. Looks nice on main floor. Once you get into your room it's tiny. Washrooms are small and out of date. Definetly clean though. Good for 1 night stay only while between travelling places.
Tub leaked water all over washroom floor. Tiny washroom out of date. Vending machines on all the floors were sold out of all beverages.
They charge too much
Good hotel for traveling
They allowed us an early check-in on a day room. The shuttle was quick and efficient.
The restaurant was slow and disorganized. The fact that they charged to print stuff out and didn't have a true business center was annoying.
We are just a mile from LAX Airport-with free 24/7 shuttle-and a mile from Manhattan Beach. Centrally located, everything in L.A. is right here: shopping, dining and entertainment. We're a quick hop to Santa Monica, Beverly Hills and the 405.Lounge by the outdoor heated pool, work out in the Fitness Center or get together in over 14,800 square feet of banquet and meeting space. For great food and drink, just stop by Comfort Restaurant or Brewsters Beererie for over 100 beer choices. From flat screen TVs to free High Speed Internet Access to the cozy, restful Four Points signature bed, each of our 549 rooms-including 20 Jr. Suites-has everything in place to completely relax. Just sit back and enjoy the pool or runway views.
Based on 8,908 reviews
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