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nice, modern too noisy
The bright breakfast dining room and the number of staff on hand. The room was a bit dark with lighting not in the right places.Very dark panelling , you couldn't see into the wardrobe where the tea and safe facilities were. No lights nearby.
Its a nice clean modern hotel The Rooms and bathroom are very dark !
The Food Was good Except for totally getting the order wrong on our second night. Not worth at 4 Star Rating. The Room was Far too small, the bathroom was so dark, lighting was very bad in the room. the bed was two singles beds stuck together. the bar had no atmosphere. Not much to do in the hotel. dissapointing for what we paid. Not many channels on the TV. No Fridge in the room or bathrobes.
The bed was so comfortable and the food was good The heat was not on in the room before we arrived so found it a little chilly at first. Improvements could be made with the breakfast!
Training of waiting staff in restaurant
The quiet, but mostly the staff- your best asset! Attention to the practical use of the spa- no place to hang bathrobes towels, jacuzzi at top of steps, towels stored at bottom with as above nowhere to hang bathrobe. Changing room toilet seat broken and placed on floor, toilet roll poor quality. Simple issues but speak volumes.
Help and friendly attitude of the Staff The lighting arrangement in the Bedroom.
This is from mrs lynn MCCREADY:It felt like home from home to me. The only reason I did not put it in the "luxury" category is that we have experienced the term "luxury" in Dubai, they truly are luxury albeit "over the top". For Ireland, your hotel certainly does have those touches. It certainly is the category and group of hotel I prefer. The soundproofing. The rooms on the front of the hotel, overlooking the lake are subject to "boom boom boom" from the nightclub in the evenings. It would be a good idea if one of your senior managers could actually be present in one of those rooms when the nightclub is in full swing.
Clean rooms, very comfortable beds, Breakfast finished at 10:30 on a Sunday
The hotel has a beautiful lobby and a friendly and efficient front desk. The rooms are spacious and very clean. Nearby is Coole Park which is nice for a stroll.
Good location and good value for money Shower did not work, got a smoking room when I'd asked for non smoking, no room service
Genuine friendleness and courtesy of the staff. Would consider this & facilities,though not availed of, most highly. Also food and the service of same excellent.
friendly staff. I have rarely if ever met a nicer more hospitable bunch. n/a
I really loved the space and comfort of the hotel. I did not have the opportunity to get to pool unfortunately but I did visit and it looked smashing. I will visit again definitely Nothing that I didnt like about the hotel just that its a little walk outside Athenry
The room was spacious and very comfortable,the evening meal and the breakfast were excellent with friendly and attentive staff.
The accomodation and design of hotel was really good and the pool and gym were brilliant The bar food could have been better
The staff were very pleasant and helpful. The hotel was beautifuly designed. Food was gud value and portion sizes were just enough.
The Hotel is modern, mostly glass and well maintained. The reception and catering staff were friendly and efficient. The inclusive breakfast was excellent. When I returned to my room at 10.45pm the heating was off. The room telephone was not working so I had to go down to reception - only to be told that the heating is programmed to go off between certain times ... but would be on again soon! Disappointing.
Staff were very friendly and helpful. Relaxed atmosphere.
booked two double rooms. One had a bath and the other only a shower.would expect them to be the same or be told.
Very laid back atmosphere no pressure nice and quiet locality ( apart from the rooks ) but no problem wildlife is natural .
Room was clean, and warm, good broadband signal Public areas were cold, only barfood available, no parking near hotel due to construction vans, breakfast was poor
It was spacious, friendly, and good value. We ate in the bar where the menu had a reasonable choice and was served very promptly by excellent staff who were multi-tasking i.e. serving behind the bar and clearing tables. It was a little difficult to find (our Garmin GPS was confused) and we were disappointed to find the restaurant was only open at week-ends.
The staff are so welcoming and extremely accommodating. The level of detail in the decor is incredible. All the rooms and grounds are kept in impeccable condition.. If you are looking for a quiet , peaceful retreat from everyday life, this is the place to do it in. And it's location is excellent. Right along the weir and 5minutes from Moran's Oyster cottage. I will be returning.