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The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.

Wifi worked inconsistently; outlet to charge computer did not work.

Gate agent in LAS named Juliett should win an award for excellent customer service.

Gate agent and flight attendants were efficient, but more stern than warm.

The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

13 hour delay stuck in Detroit and missed a day of meetings. It was terrible

My flight was so delayed I would’ve missed my connection and had to cancel my trip

Seemingly unnecessary delays were compounded by a lack of communication from the flight crew which turned a four hour delay into an overly stressful experience.

I like Delta. I dislike the volume of announcements from the crew. They are not always easy to hear and typically repetitive.

I think the crew makes way too many announcements that are: 1) hard to hear in some cases and 2) repetitive. This detracts from entertainment and concentration if working or reading.

Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American

Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!

Old plane, no amenities. Very abrupt landing. Unnecessarily long taxi time.

The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience

Wifi is very frustrating - could not connect and therefore unable to work on the trip

Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.

I initially boarded in a very comfortable and large plane and was told there was a mechanical issue with a waste receptacle. We sat on the plan for a good few hours, then were told we can deplane and that we would take off shortly. Delays continued and four hours later my flight was cancelled, and I had to quickly rebook another. The flight I rebooked was also delayed, and I when we boarded, I wound up on a small plane in a middle seat for the 6-hour journey and it was extremely uncomfortable. No issues with the staff in any way, just the overall experience of the delays, cancellations, and downgrade in comfort on such a long flight. It is significantly impactful on how you feel post travel and I was exhausted and sore from the experience.

It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane

I bought this ticket for my daughter. She had to pay for her carry on bag to be checked. My understanding is that transatlantic flights included carry on and personal item The nickeling and diming fo legacy carriers has stooped to an all time low. So sad.

The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.

The check in crew were so friendly and attentive. Probably the best in my experience and I’ve been flying at least four times a year most of my adult life. Very considerate and I appreciate it.

Absolutely the worst at baggage handling. Our baggage still has not been delivered. They couldn't find it in Dublin then when we got to Edinburgh they said the 2 bags were sitting in Dublin. After spending an hour filling out forms at the counter. We left for our hotel, bags arrived in Edinburgh at 505pm using my satellite tracker. Tried calling the numbers provided, no answer to their 24/7 service. Next morning the bags are still sitting at airport, no movement. Called different number provided by hotel in Sterling, the said it's souly the responsibility of the courier service now and they couldn't help. Completely ruined our travel plans, we must find clothes to purchase today instead of going to the museums we had purchased tickets for. This loss is costing us thousands in already paid hotels and services. No one takes any responsibility. I'll be contacting legal services on our return. We will never forget and I'll be a social advocate to avoid using this service.

I was disappointed with my experience on my Aer Lingus flight from Denver to Dublin. One of the biggest issues for me was the attitude of the cabin crew. They came across as cold, unfriendly, and unapproachable. There was very little warmth or friendliness, and I rarely saw anyone smile. I did not feel that the crew made passengers feel welcomed or cared for, which makes a significant difference on a long international flight. The cabin was also extremely cold and uncomfortable. What made this more frustrating was that we were instructed to put everything, including our blankets, underneath the seats at certain times rather than being allowed to keep ourselves covered. Considering how cold the cabin was, this was particularly uncomfortable. I also did not appreciate the tone used when giving some of these instructions. At times, the communication came across as unnecessarily loud and abrupt rather than polite and courteous. I understand that cabin crew have important safety responsibilities and passengers need to follow instructions, but those instructions can still be delivered in a professional, respectful, and friendly manner. Unfortunately, the lack of warmth and hospitality from the crew was the most disappointing part of my Aer Lingus experience.

Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.

I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed

The aircraft was clean and relatively comfortable- for an aircraft seat. The entertainment was good. The food was terrible, especially the “breakfast “ which was a cereal bar, and just not good. The crew were amazing, professional and no complaints there. The food was so bad, I know for my return, it will be inedible.

Awful customer service. What you are told 100% depends on who you talk to.

I love flying with them, the long-haul was fantastic. The short flight from Dublin --> Switzerland was horrible though. Most narrow seats I ever had, first and only time in my life I couldn't even close the seatbelt in seat 1A which was very embarrassing so I had to sit in the middle, because that seatbeld was 20cm longer. No idea why seat 1A would have a much shorter belt, it's just ridicilous. Also I hate the fixed seats, way too narrow.

Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus

I flew Aer Lingus Business class for the first time. Having flown economy a few times, I was familiar with the airline, and happy enough with economy. I’ve certainly been in nicer economy airlines before, but Aer Lingus is usually very reasonable, and I find the staff to be kind and have an Irish sense of humor and accommodation. The business experience was good, in that you got superior service to the back, lay down seats, better food and drinks, and more attentive service. However, the plane was a bit older, the WiFi was slow(not Starlink) and the pods were too close to one another for privacy, or function. When the Oder lady to the left of me fell asleep(fully reclined) there was no way for me to escape without having to wake her and put her seat all the way up. That lead to me being stuck with luggage I couldn’t put away in a cramped(for business) space, and no way to use the restroom for almost the whole 8 1/2 hour trip. I ended up trying to sleep with a large backpack blocking my feet. The food was good for plane food, but not great. The drinks were great, shame I couldn’t have had more, but I’d have peed myself. I love a window, but next time maybe an isle seat. Overall, the experience was good, not great, but an expensive good experience during which I got zero sleep. I’d do it again, but it’d have to be a deal.

The crew was friendly and helpful. The entertainment system in my row did not work for movies and TV shows and the Direct TV cut off in parts and stopped showing the baseball playoff game.

Non-stop commercials were frustrating when trying to view direct TV

Forced to check bag, even though plenty of space in overhead bins. Did not appreciate having to wait at baggage claim to retrieve suitcase.

Great. I was in mint class. Security was spectacular. A lot of room on the flight! And the WiFi worked this time- it didn’t work the last time and I am on a business trip so that was a problem.

There was more leg room in what was most likely a basic assigned seat (row 25) then on other airlines I've flown lately.

They lost my luggage and have ruined first day of my vacation. Still don’t have it. I have nothing. I also paid for a seat I did not get. They changed both our seats with no notice. Will never fly this airline again.

My overall experience with JetBlue was pretty poor and disappointing. We originally booked a DIRECT flight home from Boston on 9/28 at 8:00pm even though it cost more than the non direct flights. With no reason other than "unforeseen circumstances", our flight home Monday was cancelled and we were rebooked on a 7:00am flight on 9/29 with a layover in JFK. We were traveling with sick kids coming home from a funeral of a loved one and needed to be at work on Tuesday so paying extra for a flight home Monday was something we had to do. The original direct flights were considerably more expensive than the non direct flights- so I don't understand how Jetblue did absolutely NOTHING to compensate or right their mistake. We will not be booking with them in the future because they are not reliable and they showed no remorse nor did they make any attempt to make things right. The least they could have done was credit the difference in cost of flight because I know our original flights cost more than the one we were rebooked on. Once again- we will not be flying with them in the future and will advise family and friends to be aware of the risk you run when giving them your business. Do better.

The flight attendant was snarky and the flight took off very late. I know it was an issue with air traffic control and the runways in Boston, so not really anyone's fault, but very frustrating, I missed an important meeting because of rgr delay. They didn't offer headphones to watch the TV, but luckily I remembered my own and was able to enjoy watching a movie.

Terrible. We originally booked a direct flight from BOS to MCO on 9/28 at 8:00pm and it was cancelled due to unforeseen circumstances and the flight we were rebooked on was on 9/29 at 7:00am with a layover in JFK. We were traveling with sick kids so leaving at such an early hour was absolutely miserable, and on top of that we all missed work which we couldn’t afford. On top of that- we paid a fortune for our flights to be direct without a layover and the flights with layovers were cheaper so at the very minimum we should have been refunded the difference. With absolutely no explanation or sympathy from JetBlue- we will avoid using them in the future due to the fact they aren’t reliable nor do they correct their mistakes.

My sons tv wasn’t working and they didn’t give him a kids meal I have to request it prior and no one told me!!! Then the 2nd flight they split us up. My two year old can’t sit alone on the plane hello?????

Staff are polite,and even offer us to tag our baggages upon seeing us from the entry

Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things

My seat was defective. The suppor was broken under the cushion so I road on metal for 4 hours

There was an issue with engine, flight delayed for several hours, lost a connection

I always looks forward to the Biscoff cookies and they weren’t offered….

I had to buy another ticket and you haven't reimburse me for it.

I was truly shocked at how poor this flight went. The crew was not friendly during the checking process. The asked for people to gate check and were rude about it. They didn't handle my luggage with care. When I got to my seat I noticed a large section of the ceiling vent area was, no joke, TAPED TOGETHER WITH CLEAR PACKING TAPE! To add insult to injury, the back rest button was disabled on my seat and all the seats I could see. The wifi, never connected for me, despite troubleshooting it for a while. I did everything from restarting my wifi/phone to forgetting the network and restarting the app. But that didn't stop the mandatory 2 ads from playing every single time. Even the bags took over 45 mins to arrive at the carousel. Everything about this flight was a flop and I am beginning to notice that some of these events are becoming a trend. Perhaps it's time I switch loyalty programs.

Had to find alternative flights because of AA lateness and bad planning

The economy seats are very cramped and the food was bizarre. However, I did like the greek yogurt option for breakfast.

horrible our connectig flight was late and we had to rush thru DFW to the next gate with 15 minutes time. Get to gate and its changed. no one knows whats going on . finally get a new gate and the plane has been sent back to the hanger . Boarded 4 hours after our original flight time and then sat at the gate for over an hour as the captian said the cargo doors were open and no one was in the airprot or on the ground to find out what was happening. this caused us to miss the first day of the tour as we missed our transfer and hotel meetup no apologies or accomodations offered to assist