Extended Stay America - Louisville - Alliant Avenue

The location It was dirty. There was no staff to wait on us we had to do everything ourselves. The air conditioner was horrible. And there was a little couch and little rooms.

Nightstand had used lotion and old candy in it. Bathroom door is very dirty

The nightstand have used lotion in it and candy. The refrigerator was dirty.The phones don't work and t.v. didn't work. It was a bad time.

Location was okay Dirty, no toilet paper, air vents were filthy, pillows awful! Door never locked at the back entrance..people hanging out there..breakfast was a joke..so not impressed! Was guaranteed a double bed room when I booked, when we checked in we didn't get it.

Close to restraunts I was promised a 2 bedroom room. I got a bed and a pull out couch. Very disappointed. the front desk was not helpful at all after a long day of traveling.

Good staff and nice location Breakfast can be better

The morning front disk personnel. It is not clean, very very poor breakfast. You can not say, the hotel offer free breakfast. Even the coffee was no cream or milk however cream substitute!! It was real disappointment...

Hi the location for my trips to Louisville is fine ! We checked in and went to our room. Our room smelled like a fish dock.We asked that we switch our room-the clerk advised us that no rooms were available.??? (the parking lot was NOT full, it was 1/2 empty). He advised-previous occupant cooked fish!notgood

Nothing Hotel staff tried to come in my room even after I told I was good when knocked on the door. You have to ask for a hair dryer instead of having it in the room.

Renovated so rooms better than usual at Extended Stay They dont clean rooms for a week or change sheets or towels. If you want them or even soap and toilet paper you have to get it from the front desk.

The lady that checked us in was very kind, and accommodating. The smoke detectors were hanging out of ceiling by wires, deadbolt wouldn't lock, room was not very clean, the so called breakfast was really just snacks. The lobby doors were broken, and wouldn't lock after lobby closed.

The location and price. We were given a handicap room. There were no counter areas in the bathroom other than the small sink counter and back of the toilet to store anything. The room was stripped of any amenities-due to theft I was told. Had to ask for coffee cups, spoons, c

It was clean and in good condition. I didn't like that they do not offer smoking rooms, as they are newly remodeled.

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Everything No late check out

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i liked the mini kitchen Their 'grab & go' breakfast was pathetic

It was clean. No unsweetened coffee cream for diabetic people. No decaf coffee .

Clean. Location good for us. Staff very nice. Room was updated. Price was right. No ice, though had a full size fridge so we were given an ice cube tray. Breakfast was granola bars Apple orange packaged muffin or instant oatmeal (no milk).

For the price it was ok. Not great but not terrible either. It wasn't nasty dirty but it wasn't the cleanest either, you can tell that housekeeping rushes and doesn't pay attention to details.

The thermostat had a preset temp that you couldn't go lower than 67 degrees. There weren't washcloths, it's hard washing with had towels.

This should not be a 2 star hotel. it should be listed as a 1 or 1 1/2. There was a fire in the middle of the night. The general manager did not even show up. Would not issue a refund. Hotel reeked of smoke. Horrible experience for our whole family!!!

I travel for business very heavily almost every other week each month and I have stayed here 75% of the time. The Staff is great, the area isn't to bad but if you to do something you have to drive a little ways to J-Town they call it. The rooms have been up and down. None of the rooms were so bad you had to ask for a new room or anything of the sort. Some rooms were just more updated than others. You can not complain when the rates are good and you can cook in your room to eat healthy.

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Staff that did anything we needed them to do and went above and beyond when we weren't satisfied with the cleanliness of our room. Size of room was smaller than I expected from picture.

Room was clean, quiet, comfortable The breakfast was a joke.

The bedding & bath linens were fresh & clean. The conditioning shampoo & the soap were a surprisingly high-end White Tea fragrance & formulation. (Wish I knew where to buy these.) The Grab-and-Go Breakfast offers a nice pre-packaged assortment. Dusty surfaces (corners, window sills, perimeters of the bathroom floor, counter, and around tiolet) would not pass a 'white glove' inspection. Check-out at 11:00. (In this region of the country, 12:00 noon is the standard check-out time.)

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Desk clerk inexperianced. The continental breakfast was inadequate. Didn't have the proper towels, had to ask for a coffee pot.

Nothing Treated like a second class citizen because booked through Priceline. Did not stay because of it. Staff very rude.

Location

Location Staff was not trained and did not no how to do those job told me that my card was declined in front of three other customers when It clearly wasn't I showed her the confirmation and she didn't care also showed her where it went through on my bank app

Traveling VA to KS so we wanted a place close to the interstate. hotel was pretty close so that was a pro. Also did not ask me for a credit card for incidentals probably because there was nothing like on demand tv to buy &was stuck in smoking room Smelled like smoke and animals in the hallways. Went to my room and smelled like smoke. Asked to be move to another room and they would not. Said Priceline customers are always asking to change but they are not allowed. Hair dryer blew wall breaker.