At Extended Stay America Louisville - Hurstbourne, you'll be within a 15-minute drive of KFC Yum Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi and continental breakfast daily between 6 AM and 9:30 AM. Bonuses like refrigerators, refrigerators, and microwaves are in all rooms.
Pros: Location
Cons: Arrived at hotel at 2:20 pm, no one at front desk. After waiting 15 minutes, rude older female informs us rooms are not ready for check in until 3pm. No desk in room, no soap and no toilet paper. Room had a horrible smell.
Pros: I got caught in traffic and was going to be there after midnight and the desk person was very understanding and had my paperwork pulled and ready for the next person so my check in experience was smooth. Appreciated the staff for being very professional.
Pros: The manager was very nice.
Cons: I rented 2 rooms. My daughter's room had someone's left overs in the refrigerator and old soap on the sink. I killed a cockroach in my bathroom. The breakfast was granola bars. Pitiful.
Pros: The room set up is nice.
Cons: The white lighting in room is terrible and main light was out. Bed skirt looked like it had puke all over it. Hallway and stairwells stunk and were really hot. The fire alarm randomly went off in the middle of the night.
Pros: Staff was really nice at the front desk. And the room was really clean and nice.
Cons: The location was far from downtown
Pros: Not much...it has a kitchenette if you care
Cons: The room smelled musty and like animal urine, the hallway was even worse. We bought candles and lit them to help the smell. The floor was disgustingly dirty and sticky throughout. I was kicking dog food around...lol It was not a pleasant stay. :(
Pros: The professionalism, friendliness and concern of the day shift office manager who made you feel very much at home.
Cons: I was somewhat disappointed about the advertised breakfast, as it was only energy bars, muffin, and hot tea or coffee, without a table and chairs in the area to enjoy it at.
Pros: Location was perfect in my opinion.
Cons: The Marriott being right outside my window.
Pros: Price
Cons: No ice machine Staff was rude Customer Service was nonexistent No amenities Paint chips falling off wall Table was cracked in the middle about to break AC leaked all over our bag Had to fix cable in room myself
Pros: It had full appliances accomodations and I didn't even know it. Save big because Walmart right accross street.
Cons: NO
Pros: Nothing
Cons: A lot
Pros: How clean it was
Cons: N/A
Pros: I got caught in traffic and was going to be there after midnight and the desk person was very understanding and had my paperwork pulled and ready for the next person so my check in experience was smooth. Appreciated the staff for being very professional.
Pros: Staff was really nice at the front desk. And the room was really clean and nice.
Cons: The location was far from downtown
Pros: The professionalism, friendliness and concern of the day shift office manager who made you feel very much at home.
Cons: I was somewhat disappointed about the advertised breakfast, as it was only energy bars, muffin, and hot tea or coffee, without a table and chairs in the area to enjoy it at.
Pros: It had full appliances accomodations and I didn't even know it. Save big because Walmart right accross street.
Cons: NO
Pros: How clean it was
Cons: N/A
Pros: Location
Cons: Arrived at hotel at 2:20 pm, no one at front desk. After waiting 15 minutes, rude older female informs us rooms are not ready for check in until 3pm. No desk in room, no soap and no toilet paper. Room had a horrible smell.
Pros: The manager was very nice.
Cons: I rented 2 rooms. My daughter's room had someone's left overs in the refrigerator and old soap on the sink. I killed a cockroach in my bathroom. The breakfast was granola bars. Pitiful.
Pros: The room set up is nice.
Cons: The white lighting in room is terrible and main light was out. Bed skirt looked like it had puke all over it. Hallway and stairwells stunk and were really hot. The fire alarm randomly went off in the middle of the night.
Pros: Not much...it has a kitchenette if you care
Cons: The room smelled musty and like animal urine, the hallway was even worse. We bought candles and lit them to help the smell. The floor was disgustingly dirty and sticky throughout. I was kicking dog food around...lol It was not a pleasant stay. :(
Pros: Price
Cons: No ice machine Staff was rude Customer Service was nonexistent No amenities Paint chips falling off wall Table was cracked in the middle about to break AC leaked all over our bag Had to fix cable in room myself
Pros: Nothing
Cons: A lot
