Guest reviews of Holiday Inn Louisville Airport - Fair/Expo
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
10.0 "Incredible bar."
-
8.0 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.8 "Good cleanliness."7.2 "72% said
rooms were clean ." 9.4 "94% thoughtit was clean ." -
7.7 "Good service."7.6 "76% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
7.0 "Internet works."7.0 "70% said the
wifi quality was great ." -
6.0 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 5.8 "For only 58%, thebathroom was ok ." -
5.4 "Food is average."
-
5.2 "Average value."
-
4.3 "Breakfast is below average."4.6 "54% said the
breakfast was too expensive ." -
1.1 "Horrible pool."
Overall Rating
-
7.5 "Good service."7.6 "76% found the
staff to be very friendly ." -
7.4 "Good location."
-
6.3 "Average comfort."5.8 "
Beds were acceptable for 58%." -
5.6 "Average value."
-
5.5 "Rooms are ok."5.8 "
Beds were acceptable for 58%."
Overall Rating
-
8.3 "Location is great."
-
7.6 "Good cleanliness."9.5 "95% thought
it was clean ." -
7.5 "Good service."7.8 "78% found the
staff to be very friendly ." -
5.8 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 6.0 "Beds were acceptable for 60%."
Overall Rating
-
7.9 "Good location."
-
7.9 "Good cleanliness."
-
7.6 "Good service."
-
6.5 "Average comfort."
-
6.2 "Rooms are ok."
Overall Rating
-
6.0 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
5.0review from
Fairly new The curtains didn't close all the way. We were in a corner room with wraparound windows. The comfort was average. All was just average
-
9.0review from
Surprisingly nice and updated. Restaurant was ok, but not great.
-
10.0review from
This guest did not leave comments about this hotel.
-
8.0review from
This guest did not leave comments about this hotel.
-
10.0review from
It was very clean and easy to check in No
-
9.0review from
Room close to elevator No
-
5.0review from
The phone in the room didn't work and hair dryer didn't either and the blinds in the room was cut all to peices it was not the star hotel I thought I was getting this was the worse hotel for the price we paid
-
8.0review from
room was great, bar looked great but i didn't make it there, the proximity to the airport was great. the staff wasn't super helpful or friendly, but they were ok. the workout room was pretty good, but the treadmill was broken and there were no towels in there.
-
10.0review from
This guest did not leave comments about this hotel.
-
10.0review from
This guest did not leave comments about this hotel.
-
8.0review from
Great location, clean, and great price. Terrible pillows!
-
9.0review from
This guest did not leave comments about this hotel.
-
7.0review from
This location works well for us. The restaurant is mediocre at best. Staff in restaurant was great but front desk was just average. He was efficient but didn't go out of his way to help when we had a problem with the key card.
-
7.0review from
Appearance is very nice, tidy, refreshed Not enough parking for size of hotel and hotel very bland for appearance
-
6.0review from
Good location near airport Carpets were stained needed cleaning.
-
2.0review from
New Common area and room AC in the hotel is terrible. The staff is not very responsive or friendly. This is not a 3 star hotel is any way. You need to make this a 2 star hotel.
-
3.0review from
The pool We paid for a hot breakfast instead was told that the stove was broken. The restaurant was charging $5 for continental breakfast. Also my room wasn't cleaned and had to ask for towels and trash to be taken out.
-
3.0review from
It was conveniently located near Kentucky Kingdom It was lacking in cleanliness. The staff was not helpful. And instead of cleaning our rooms, the maid decided to put a do not disturb sign on the doors of both of our rooms, pretending that we had done it so she didn't have to clean.
-
1.0review from
This guest did not leave comments about this hotel.
-
7.0review from
the says was amazing and very helpful Dirty bed skirt
-
7.0review from
Only complaint is dining area was so cold the food would not stay hot - outside door was open almost all weekend
-
4.0review from
The location One of the staff members was hitting on my girlfriend and there was no spa the pool was smaller then the picture
-
6.0review from
I think my husband and I both got bitten by bugs when we were sleeping. We both had bites and hadn't been anywhere else where it would have likely occurred. Called hotel.
-
7.0review from
The room was clean and well appointed. Fully stocked. Plenty of hot water. Parking is small and cramped and access to the property is limited to one road. Easy to drive by and miss the turn in.
-
6.0review from
The location to attractions. The dryer broke down while drying our clothes. Staff member said wait until next morning to speak to manager and leave clothes wet. We needed to leave early and had no time to wait to wash clothes again and dry them. I insisted she call manager. She did.
-
4.0review from
Room was ok. They were sold out of double beds and was offered Roll away bed which was nice. The staff seemed like they did not know what they were doing-very unprofessional. A staff member knocked on my door offering me a blanket. I told him I didn't order it and seemed confused by this. Some guest had ordered it but he did not know wharoom
-
10.0review from
From the moment you walk through the front doors at Holiday Inn you are in relax mode. The AMAZING staff welcomes like you are a family member. This hotel is beautiful inside and out. The entire place is clean and fresh from top to bottom! And don't forget the FREE parking! This is a major plus for any hotel these days. I have stayed closer to downtown and paid $25.00 per day to just have my car sit in the parking lot, you won't find that here. Shuttle service, Unbelivable! even if it's is just running you down to the local store and back. Trust me you will get your monies worth here. I have all my friends and family stay here as well as business clients from all over the United States. :) :) :)
-
8.0review from
The hotel staff is friendly. Overall this hotel was a good stay for the price. It is very close to the airport and close to some fast food restaurants.
-
8.0review from
The staff @ this hotel was great, but somehow we got a handicap equipped room. The shower had no lip around the bottom (for wheelchairs?) and the water went all over the floor every morning!! The bath mat was soaked and if you hung it up to dry, they assumed you didn't want a fresh one. Forgot to refill the coffee basket once, but no deal-breakers.
-
10.0review from
This hotel is like a 4 star hotel!! I stayed here for one night for business. The staff was very helpful. It snowed and the clerk was nice enough to find me a cab that was running late on a Sunday night. She even lent me her ice scraper for the morning! Checking in and out was very smooth. The hotel is even prettier than the pics. The room was impecable. Breakfast was unusually inexpensive. This hotel is very close to highways and the airport. The bed was also very comfortaable. I have to return in March and I will without a doubt stay here from now on! My only reccomendation is to get black-out curtains that cover the whole window.
-
10.0review from
Stayed in a group over from London, we were here for the Ryder Cup, and had a great time. The hotel staff are 1st class, and the cocktail bar lady was fabulous......a knockout. Would love to stay again.
-
10.0review from
The hotel was very nice. Everyone there went out of their way to accomodate us. We left a small suitcase in the lobby the day we left. When we got home, we discovered that we did not have it. We called the Hotel that night, and within a day it arrived safety back to us. This was much appreciated.
-
10.0review from
This is one of the nicest places I've ever stayed. I will definitely stay again!
-
10.0review from
You too will be surprised. The recent construction of this hotel has made it damn near 5 star. I was really impressed with the entire hotel. It's completely upscale, far different from any Holiday Inn I've ever seen. Clean, roomy, classy (probably the first time that word was associated with Holiday Inn.) Not sure if I'll ever get back to Louisville, but this would be my no-brainer choice in the future.
-
9.0review from
Surprisingly nice and updated. Restaurant was ok, but not great.
-
10.0review from
This guest did not leave comments about this hotel.
-
8.0review from
This guest did not leave comments about this hotel.
-
10.0review from
It was very clean and easy to check in No
-
9.0review from
Room close to elevator No
-
8.0review from
room was great, bar looked great but i didn't make it there, the proximity to the airport was great. the staff wasn't super helpful or friendly, but they were ok. the workout room was pretty good, but the treadmill was broken and there were no towels in there.
-
10.0review from
This guest did not leave comments about this hotel.
-
10.0review from
This guest did not leave comments about this hotel.
-
8.0review from
Great location, clean, and great price. Terrible pillows!
-
9.0review from
This guest did not leave comments about this hotel.
-
10.0review from
From the moment you walk through the front doors at Holiday Inn you are in relax mode. The AMAZING staff welcomes like you are a family member. This hotel is beautiful inside and out. The entire place is clean and fresh from top to bottom! And don't forget the FREE parking! This is a major plus for any hotel these days. I have stayed closer to downtown and paid $25.00 per day to just have my car sit in the parking lot, you won't find that here. Shuttle service, Unbelivable! even if it's is just running you down to the local store and back. Trust me you will get your monies worth here. I have all my friends and family stay here as well as business clients from all over the United States. :) :) :)
-
8.0review from
The hotel staff is friendly. Overall this hotel was a good stay for the price. It is very close to the airport and close to some fast food restaurants.
-
8.0review from
The staff @ this hotel was great, but somehow we got a handicap equipped room. The shower had no lip around the bottom (for wheelchairs?) and the water went all over the floor every morning!! The bath mat was soaked and if you hung it up to dry, they assumed you didn't want a fresh one. Forgot to refill the coffee basket once, but no deal-breakers.
-
10.0review from
This hotel is like a 4 star hotel!! I stayed here for one night for business. The staff was very helpful. It snowed and the clerk was nice enough to find me a cab that was running late on a Sunday night. She even lent me her ice scraper for the morning! Checking in and out was very smooth. The hotel is even prettier than the pics. The room was impecable. Breakfast was unusually inexpensive. This hotel is very close to highways and the airport. The bed was also very comfortaable. I have to return in March and I will without a doubt stay here from now on! My only reccomendation is to get black-out curtains that cover the whole window.
-
10.0review from
Stayed in a group over from London, we were here for the Ryder Cup, and had a great time. The hotel staff are 1st class, and the cocktail bar lady was fabulous......a knockout. Would love to stay again.
-
10.0review from
The hotel was very nice. Everyone there went out of their way to accomodate us. We left a small suitcase in the lobby the day we left. When we got home, we discovered that we did not have it. We called the Hotel that night, and within a day it arrived safety back to us. This was much appreciated.
-
10.0review from
This is one of the nicest places I've ever stayed. I will definitely stay again!
-
10.0review from
You too will be surprised. The recent construction of this hotel has made it damn near 5 star. I was really impressed with the entire hotel. It's completely upscale, far different from any Holiday Inn I've ever seen. Clean, roomy, classy (probably the first time that word was associated with Holiday Inn.) Not sure if I'll ever get back to Louisville, but this would be my no-brainer choice in the future.
-
7.0review from
This location works well for us. The restaurant is mediocre at best. Staff in restaurant was great but front desk was just average. He was efficient but didn't go out of his way to help when we had a problem with the key card.
-
7.0review from
Appearance is very nice, tidy, refreshed Not enough parking for size of hotel and hotel very bland for appearance
-
7.0review from
the says was amazing and very helpful Dirty bed skirt
-
7.0review from
Only complaint is dining area was so cold the food would not stay hot - outside door was open almost all weekend
-
7.0review from
The room was clean and well appointed. Fully stocked. Plenty of hot water. Parking is small and cramped and access to the property is limited to one road. Easy to drive by and miss the turn in.
-
5.0review from
Fairly new The curtains didn't close all the way. We were in a corner room with wraparound windows. The comfort was average. All was just average
-
5.0review from
The phone in the room didn't work and hair dryer didn't either and the blinds in the room was cut all to peices it was not the star hotel I thought I was getting this was the worse hotel for the price we paid
-
6.0review from
Good location near airport Carpets were stained needed cleaning.
-
2.0review from
New Common area and room AC in the hotel is terrible. The staff is not very responsive or friendly. This is not a 3 star hotel is any way. You need to make this a 2 star hotel.
-
3.0review from
The pool We paid for a hot breakfast instead was told that the stove was broken. The restaurant was charging $5 for continental breakfast. Also my room wasn't cleaned and had to ask for towels and trash to be taken out.
-
3.0review from
It was conveniently located near Kentucky Kingdom It was lacking in cleanliness. The staff was not helpful. And instead of cleaning our rooms, the maid decided to put a do not disturb sign on the doors of both of our rooms, pretending that we had done it so she didn't have to clean.
-
1.0review from
This guest did not leave comments about this hotel.
-
4.0review from
The location One of the staff members was hitting on my girlfriend and there was no spa the pool was smaller then the picture
-
6.0review from
I think my husband and I both got bitten by bugs when we were sleeping. We both had bites and hadn't been anywhere else where it would have likely occurred. Called hotel.
-
6.0review from
The location to attractions. The dryer broke down while drying our clothes. Staff member said wait until next morning to speak to manager and leave clothes wet. We needed to leave early and had no time to wait to wash clothes again and dry them. I insisted she call manager. She did.
-
4.0review from
Room was ok. They were sold out of double beds and was offered Roll away bed which was nice. The staff seemed like they did not know what they were doing-very unprofessional. A staff member knocked on my door offering me a blanket. I told him I didn't order it and seemed confused by this. Some guest had ordered it but he did not know wharoom
