Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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10.0 "Excellent value."
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10.0 "Incredible bar."
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9.8 "Terrific location."10.0 "
Great parking , according to 100%." -
9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 8.6 "86% said thereception staff was great ." -
8.7 "Breakfast is good."
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2.5 "Disappointing internet connection."0.0 "100% said the
wifi quality was bad ."
Overall Rating
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10.0 "Excellent value."
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9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.6 "86% said thereception staff was great ." -
9.7 "Terrific location."10.0 "
Great parking , according to 100%." -
8.7 "Comfort level is high."10.0 "100% thought
rooms were spacious ." 9.2 "92% thought it waspleasantly quiet ." -
8.6 "Breakfast is good."
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1.8 "Disappointing internet connection."0.7 "93% said the
wifi quality was bad ."
Overall Rating
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9.7 "World class service."
Recent reviews
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- Negative
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8.0review from
The front office manager (during the day) - was exceptionally friendly and helpful - He upgraded us to a luxury room when we checked in, and was always very ready and willing to help with any questions we had during our stay. The room was beautifully decorated , large and comfortable. Well situated hotel - close to bus stops . Private parking was very useful .
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8.0review from
No need to look any further this is Italy at its best. Huge rooms with beautiful furniture and the staff are really attentive withouit being obtrusive. The manager personally thanked us at the end of our stay and the breakfast delivered to the room was fabulous. The restaurant recomedations were super.
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8.0review from
Fantastic hotel, excellent staff and great location. Lucca is easy to explore on foot from here.
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6.8review from
The hotel is in a very good location in Lucca. Very close to the best restaurants and an easy walk to the main shopping street. Access is easy by car, however there is limited parking in the hotel car park. There is other parking within close distance. The breakfasts are very good. The lack of a restaurant in the hotel for lunch or evening meals is understandable given its proximity to numerous eating places. The hotel does however have a nice bar and also a small area outside for drinks during the day and evening. Lucca is a good base to stay for exploring the northern half of Tuscany and has many attractions of its own. No, everything was good.
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7.6review from
Beautiful rooms, ideal location, very friendly helpful staff, excellent buffet breakfast. Complete luxury! Impossible to find fault with San Luca Palace.
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8.0review from
The front office manager (during the day) - was exceptionally friendly and helpful - He upgraded us to a luxury room when we checked in, and was always very ready and willing to help with any questions we had during our stay. The room was beautifully decorated , large and comfortable. Well situated hotel - close to bus stops . Private parking was very useful .
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8.0review from
No need to look any further this is Italy at its best. Huge rooms with beautiful furniture and the staff are really attentive withouit being obtrusive. The manager personally thanked us at the end of our stay and the breakfast delivered to the room was fabulous. The restaurant recomedations were super.
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8.0review from
Fantastic hotel, excellent staff and great location. Lucca is easy to explore on foot from here.
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6.8review from
The hotel is in a very good location in Lucca. Very close to the best restaurants and an easy walk to the main shopping street. Access is easy by car, however there is limited parking in the hotel car park. There is other parking within close distance. The breakfasts are very good. The lack of a restaurant in the hotel for lunch or evening meals is understandable given its proximity to numerous eating places. The hotel does however have a nice bar and also a small area outside for drinks during the day and evening. Lucca is a good base to stay for exploring the northern half of Tuscany and has many attractions of its own. No, everything was good.
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7.6review from
Beautiful rooms, ideal location, very friendly helpful staff, excellent buffet breakfast. Complete luxury! Impossible to find fault with San Luca Palace.
