Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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10.0 "Excellent wellness & sports facilities."
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9.5 "Terrific location."9.5 "
City centre within easy reach , said 95%." 8.0 "80% thought it waseasy to get to the train station ." -
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 8.0 "80% werehappy with the room service ." -
7.3 "Nice rooms."10.0 "100% thought the
view was good ." 9.5 "95% thoughtrooms were spacious ." -
5.5 "Breakfast is mediocre."
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3.5 "Value below average."1.4 "86% said the
breakfast was too expensive ."
Overall Rating
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9.5 "Terrific location."
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9.1 "World class service."9.6 "96% found the
staff to be very friendly ." -
7.3 "Nice rooms."10.0 "100% thought the
view was good ." 9.4 "94% thoughtrooms were spacious ." -
5.8 "Breakfast is mediocre."
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3.7 "Value below average."
Overall Rating
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9.6 "Terrific location."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.1 "Nice rooms."10.0 "100% thought the
view was good ." 8.4 "84% saidrooms were clean ." -
6.5 "Vibe was decent."
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5.9 "Average comfort."
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5.3 "Breakfast is mediocre."
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3.2 "Terrible value."
Overall Rating
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8.9 "Great service."9.6 "96% found the
staff to be very friendly ." -
7.3 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.3review from
Staff and location superb. Not inexpensive.
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6.7review from
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
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5.3review from
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
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7.6review from
Convenince of location
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8.0review from
View and location
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7.2review from
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
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6.8review from
Excellent staff and location
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6.7review from
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
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7.6review from
Convenince of location
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7.2review from
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
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6.8review from
Excellent staff and location
