Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." 10.0 "Management was excellent , said 100%." -
9.3 "Excellent breakfast."
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7.4 "Good location."7.1 "
City centre within easy reach , said 71%." -
7.1 "Nice rooms."9.9 "99% thought the
view was good ." 8.1 "81% said thebeds were comfortable ." 8.2 "82% saidrooms were clean ." -
3.9 "Value below average."
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2.7 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." -
9.3 "Excellent breakfast."
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7.5 "Good location."7.4 "
City centre within easy reach , said 74%." -
6.9 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." -
2.1 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall Rating
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9.4 "World class service."9.9 "99% found the
staff to be very friendly ." -
9.3 "Excellent breakfast."
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7.7 "Good location."7.4 "
City centre within easy reach , said 74%." -
7.3 "Nice rooms."9.8 "98% thought the
view was good ." 8.2 "82% said thebeds were comfortable ." 8.2 "82% saidrooms were clean ." -
3.6 "Value below average."
Overall Rating
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9.5 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.1 "Excellent breakfast."
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7.2 "Good location."
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6.9 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." -
3.7 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0review from
Well managed hotel with decent, however out of fashion, rooms and kind staff. Quiet location with nice view over lake and mountains. The price we had to pay was 8 percent above the official hotel rate due to the commission taken by Booking !! Never again !!
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6.3review from
Great views, friendly and attentive staff, clean comfortable rooms, good breakfast, reasonable value and location. Difficulty finding hotel and access via steps
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7.3review from
A lovely hotel run by lovely friendly and helpful people. The only down side for us was that the hotel did not do evening meals. The rooms were spacious with fantastic views out over the lake. We very much enjoyed our stay.
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8.0review from
Nice location and excellent view on the Luzern lakeand surrounding mountains from my window. Excellent and friendly service
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6.7review from
This is a nice hotel when it comes to location, services, comfort, design, and family environment, however the thing that struck us as amazing is the staff. They were so wonderfull and freindly to all tenants of the hotel. They made us feel at home among our family. I would give them 80% of the overall hotel rating. In othrwords, I would come back to the same hotel mainly of their nice treatment. There was little shortage of soap, shampoo, and bed mattresses were not comfrotable especilly for those who have back problems.
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6.8review from
spectacular view of the city and lake.
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4.4review from
the balcony and view from my room yes ..... it was very difficult to find
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7.2review from
Friendly, helpful staff- nice atmosphere, as it was in 1965 when we first stayed there
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7.2review from
great views across lake, very helpful staff
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6.0review from
Rooms at front have balconies and a superb view, we had a corner which had two. Easy to find but a bit of a walk to restaurents and town center, there is a bus from bottom of hill.
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7.3review from
A lovely hotel run by lovely friendly and helpful people. The only down side for us was that the hotel did not do evening meals. The rooms were spacious with fantastic views out over the lake. We very much enjoyed our stay.
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6.7review from
This is a nice hotel when it comes to location, services, comfort, design, and family environment, however the thing that struck us as amazing is the staff. They were so wonderfull and freindly to all tenants of the hotel. They made us feel at home among our family. I would give them 80% of the overall hotel rating. In othrwords, I would come back to the same hotel mainly of their nice treatment. There was little shortage of soap, shampoo, and bed mattresses were not comfrotable especilly for those who have back problems.
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6.8review from
spectacular view of the city and lake.
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7.2review from
Friendly, helpful staff- nice atmosphere, as it was in 1965 when we first stayed there
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7.2review from
great views across lake, very helpful staff
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5.0review from
Well managed hotel with decent, however out of fashion, rooms and kind staff. Quiet location with nice view over lake and mountains. The price we had to pay was 8 percent above the official hotel rate due to the commission taken by Booking !! Never again !!
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6.3review from
Great views, friendly and attentive staff, clean comfortable rooms, good breakfast, reasonable value and location. Difficulty finding hotel and access via steps
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4.4review from
the balcony and view from my room yes ..... it was very difficult to find
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6.0review from
Rooms at front have balconies and a superb view, we had a corner which had two. Easy to find but a bit of a walk to restaurents and town center, there is a bus from bottom of hill.