Would you like to save as your currency permanently or for this visit only?
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Clean and hospitable
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Excellent food and service, top notch room.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
It's a bit old and could use some updates
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
Nit a great loation unless you have a car.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
casino and room booked smoking room did not det smoking room
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Good location and customer service
Excellent quality of room, hotel and pool furnishings .Free internet and airport transfers
The roof top pool
Clean, Great service
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
hotel was very clean and location was good
This is an excellent International Hotel, very conveniently situated for the Airport and for exploring Tampa. The restaurant is excellent and the the roof swimming pool is good too
The room was wonderfully clean and fresh. Simmons Beautyrest Pillow Top King Bed ... wow ... slept like a baby! Very good location for an airport overnight
We needed early check in and the staff was accomodating. Which after our arrival I understood why. They appearred to have very few guests. The hotel is mixed use part hotel and part office buildings. The view from our room was a view directly into business offices and vice versa. There is no way that you would feel comfortable opening the draperies. As the all the people that work in the offices have a totally unobstructive view into your room. Our selection was totally based on the proximity of the Hotel to the Airport and a mutual meeting location across the street from the hotel. Had I been aware of the office atmosphere I never would have considered this hotel. I did for the price expect a pleasant view and at least an illussion of privacy. There were several other hotels that were located
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
room was clean and comfortable. Funky odor in the lobby.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
The check in process was very slow and not very friendly. I did not know the hotel was garden style, appearing to be more of a motel. The room was very dank, both double beds visibly sank in the middle of the mattress. The bathroom was clean, but the molding in the bathroom was either not complete, or not cut or installed correctly. The hotel was extremely noisy, with a lot of activity (fighting) in the late night/early morning.
With clean room....large bed....close to testing center of my daughter.....
I wouldn't stay at this hotel for free!
Clean room, close to Airport No hot water when we stayed (maintenance problem - but still a problem for us), no complimentary breakfast - not even coffee.
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
I didn't mind the soft bed, it was comfortable Did not enjoy baby roaches crawling up the wall, missing light bulbs or inability to reach the front desk by the room phone.
Room was clean and adequate. Overall I would rather not come back again. $50 deposit still waiting to be refunded. Did not feel safe at night. Room key did not work the 2nd night; staff acted like this happens all the time. A hotel employee and a guest got in a very loud verbal altercation outside one of the rooms. Also entering and exiting the hotel is difficult due to being right next to a highway interchange.
Cheap Everything about this place is out of date.. Gross and disgusting. Roaches on the walls. Rude staff .. Transferring to 4 different room when there wasn't a single person on the property. Crackheads and prosit ours stay here and their pimps stay out front at night. Horrible part of town and a waste of money
For the price, the room was very clean! A little noisey
I liked absolutely nothing I didnt like anything
Location was the best feature overall. Room was clean and housekeeping checked in daily. On arrival we were checked into a room with someone already in it, when we opened the door it was embarassing to find someone in their private moment. Front Desk apologized and gave us another room, from there onward it was good.
Probably the worst I've ever seen. A dead roach on the floor upon walking in. Felt like I was in the slums. Literally found another hotel in the area (double the price-didn't care it was that bad) and checked out. Never had to sign a separate paper that I committed not doing drugs.
Price No cups for water or coffee. Safe was falling off the wall.
Good cost, friendly staff, relatively good location Sheets were dirty, no shower curtain
This place looks like crack head live there. No towels or iron. The "free breakfast" is bread and cereal. The juice machine was broken. I thought days inn was a good family hotel. This place was horrible. Go somewhere else for a few bucks more. Everything
Nothing about the stay was pleasurable I rented this room for an employee of mine and his mother and there were nothing but roaches on the walls on the blankets, in the beds, under the counter edges, in the sinks, on the floor and more. It was disturbing and very embarrassing. We have written an e-mail to management and are very disappointed in the experience. The health department needs to be notified because it is infested - not just a couple of FL roaches.
Roaches everywhere. I had to leave in the middle of the night a book a room with a nicer hotel because of roaches crawling on everything. This place stinks. I did not like how there were roaches fucking everywhere.
The staff were extremely responsive, helpful, and friendly. It's just a bit dated - as long as I didnt pay full price, I'm fine with it. I wouldn't pay the published per night rate to stay here, but it was a great place to stay with a deal rate.
The view was excellent. The hotel looked a little dated. On another small note the door jammed.
Location.close to the harbour and restaurants.beautiful view WiFi was not free. No free parking.
The location was excellent and it was visually appealing. Quiet and comfortable. Sense of privacy lacking, due to visibility with office building. Unaware of level of window treatment.
I loved the location and the value for price. All the employees provided excellent customer service. Everything was awesome
One towel was frayed and stained beyond believe...guessing a cleaning towel was accidentally put in the room
The surrounding area
The staff and location were exceptional. Hotel is beginning to show wear and tear. With a renovation, it would exceptional as staff and location were wonderful
Location Room service was nonexistent
The location was very good - you can easily get to the convention center by foot as well as the arena and several other venues. The hotel's valet needs to review procedures and follow through on providing better service to its customers. I credit the staff with listening to our concerns. The pool area also didn't seem as well kept as other hotels we've used in the area.
Location. We went to a hockey game at Amalie Arena and it was a fairly short walk, The room we had was nice but the view was of a rooftop and nothing else. From reading the reviews, I expected a better view.
Location. The hotel was dirty. We never received maid service, although we did not opt out for additional bonus points/incentives.
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
peace and quite the bathroom did not meet my expectation by a long shot
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
Quiet, clean room with comfortable bed. Maid service left the pillows, radio and furniture were I placed them, rather than resetting everything to their "proper" places. There was an open, easily accessible electric outlet next to the bedside table for plugging in a phone charger without having to dig around behind the bed. Bathroom shower grab bar was corroded at bottom, leaving rust stains and metal flakes on washcloth hung there. Free breakfast did not have any "grab and go" items, like muffins or pasteries. They had cold cereal and a full cooked to order line, but nothing for those of us who were running late for our morning meetings. (This was a business trip, so I was on a tight schedule.)
I liked the breakfast in the morning. The servers always had a smile and a good morning when you walked in. The access the pool was very open and we had people coming in off the streets asking to use our wristbands for access. We told the front desk and they asked them to leave but we were put in a spot when they were brought up to us and was asked to identify them. Also a large problem with unattended children in the pool. I told a security guard about it and he just told the kids to go get their parents. He never took any real action until the group started yelling at each other and said the were going back to their room to get a razor to "slice and dice your pretty little face". He then took them to their room and they didn't return that day.. I really feel that a pool monitor is needed during pool hours to make it a more pleasurable experience.
Very comfortable bed. Clean room. Loved the pool area. Out of date bathroom, old and dirty looking but not. Did not like location of room but everything else was very nice.
Well kept facility and the staff was kind and attentive
We liked how clean the rooms were, the big pool (even though we did not get to spend much time there), and the fact that the rooms have fridges and microwaves! We also enjoyed the complementary breakfast buffet! The front staff was also very friendly! There was not much to complain about. There was just one instance where one of the younger staff members at the breakfast buffet seemed a bit rude and it seemed she just didn't want to be there. But other than that, the other staff was very nice.
Nice area, close to shopping, Busch Gardens, great breakfast, nice pool. Rooms were clean, but not dusted.
first hotel I have been with no elevator.
I liked the room, the pool area The halls and stairs where dirty, no elevators, too many water leaks and dirt everywhere. Breakfast was too poor and slow, only one person serving dozens. That's not the way to serve tourists.
Nothing Everything. There were families living in this hotel, people smoking drugs in the parking lot, very very unsafe environment.
Locations to medical center excellent. Walking distance to numerous restaurants, grocery store, etc. Microwave and mini-refrigerator in room. Housekeeping staff helpful and friendly when you need towels, etc. Dated, dingy, shabby. Toilet not bolted down. Extremely noisy. Furnishings seemed from 1980s and looked that worn.
Found a USED feminine product in the bathtub AFTER I took a bath in it. It didn't belong to me!! Didn't even see/notice it. The manager was rude and highly unprofessional when I called to complain. I came to the front desk and could see how nasty she was to another guest while explaining their bill. I left and called corporate guest relations to file my complaint. Its been more than 24 hours and not a peep and certainly not a refund. I am terrified I have contracted something from this disgusting hotel.
Clean Room Friendly Staff The property and buildings are old and in need of updates. The room was clean and had been mostly updated but you have to get over the appearance of the outside first, which almost prevented me from wanting to open the door to the room.
very spacious and comfortable suite rug was a bit dirty
The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning. I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby. Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators
Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
It was so great to be able to walk to the tcc, the Forum and even Channelside wasn't that far. The free happy hour is nice if you don't mind waiting in line. The nightclub Jackson's Bistro played their music sooooo loud and it kept me up til past 2am! It sounded like a street parade with people banging on drums outside my windows. The bass drum was ridiculous. Not even pillows over my head helped. I was very mad because I had to wake up at 4:30am for my flight. I did not like that there was no option to self-park either and that it was $20 per night to park the car. Lame!
Proximity to everything.
Great service great location great hospitality clean Elevators
Wouldn't allow me to cancel my stay even though they were contacted 3 weeks before hand.
Great location since I was taking a flight early the next morning. Spent 20 minutes trying to find my reservation. Also, they charged me for parking, even though I didn't have a car. Had to have that charge removed from my bill as I was hurrying to make a flight.
The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
HAVING TO PAY FOR PARKING WHILE i WAS A GUEST STAYING IN THE HOTEL. ONE OF THE MAIN THEMES OF THE HOTEL IS FOOD BASED AND WHEN WE ATE THERE THE FOOD WASN'T UP TO PAR WITH THE PRICES WE PAID. THE BAR WAS SUPER NOISY. WHEN I MADE A SUGGESTION WITH THE CLEAR AT THE FRONT COUNTER SHE GOT ARGUMENTATIVE WITH ME.
Decor Roof top bar closed on Sunday of holiday weekend.
Its the perfect location right by Busch Gardens and easy to find Room was DIRTY, there was hair and debris all over the bathroom floor. Red stains all over the carpet and the bottom of our door didn't properly close. Also, the staff was nice but we arrived to find all 3 outside smoking right by the entrance
ALL THE KIDS!
Location is convenient to Busch Gardens Hotel lost all water pressure. Small beds.
Location was great. We could watch the fireworks shows at Busch Gardens from our balcony or the pool. The breakfast was decent and the staff was friendly. The pool was nice and was open late....a nice cool off after walking around the park all day. The room was clean and the beds were comfortable. Walking distance to several restaurants. We wish that the hotel offered a shuttle to the park entrance. I would gladly pay the hotel something rather than pay the 17 bucks to park and still have to walk pretty far at Busch to the tram. We did try to just walk directly from the room to the park but with small kids it was kind of long.(about a mile). That's not any fault but our own ambition. We still had fun.
After having to check out of a previous hotel for horrible conditions we were able to find a room at La Quinta. The staff was friendly and accommodating. The second room we stayed in had the strong odor of mildew, we tried to air the room out and spraying air freshener but it did not help.
I went in thinking it was a better la Quinta, but was very disappointed when arriving. The rooms are old and outdated. Mold in the shower. Horrible neighborhood and RUDE staff. Spend a few more dollars and go somewhere else!
This is an older hotel but the room was clean and the property was mostly well kept. Some parts of the hotel showed their age, shower would not stay at set temperature
Morning continental breakfast was offered but with limited choices. Beds were old and not very comfortable. We actually asked for and exchanged rooms as the first one had a distinct animal smell. We asked and found out that La Quinta seems to pride itself on being "pet friendly". Thus, the resultant cat smell in our first assigned room. The second one smelled a little musty but did not have such an overpowering and distinct animal aroma. We would have moved to another hotel but had already pre-paid through a discount hotel locator.