Cons: My search request was for a air at TPA airport. My reservation was 15 miles away and would have had to take a cab. Hertz told me $280. I was stuck so said ok. Told them no additional insurance just the fuel option. Charged me $29.95. A day for LDW. I called and was told I had to come back 100 miles. They screwed it up, not me. Never again use Kayak or Hertz
Aug 27 2016
Pros: I appreciate that they did not charge me extra for the miscommunication of my designated drop off location
Feb 27 2017
Pros: Quick in and out
Cons: I should not have to go just a few miles from the airport to get a price that is reasonable. I should not pay three times the price to rent from there
Apr 10 2017
Cons: THEY DID NOT HAVE A CAR WHEN I ARRIVED AT TPA AND WOULD NOT HONOR MY PRINTED PRE PAID RECEIPT.SENT ME TO ANOTHER LOCATION WHICH WAS CLOSED AT 4:30 P M ON A WEDNESDAY.TOOK 23 DAYS TO GET MY $559 PREPAY BACK.HAD CLAIMED $280 IN OUT OF POCKET EXPENSES,WITH RECEIPTS AND HAVE HAD NO RESPONSE IN A MONTH.
WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN 45 YEARS OF BUSINESS AND LEISURE TRAVEL.
Apr 25 2017
Pros: The customer service was very courteous and friendly.
Cons: The car wasn't in the best shape. It didn't break down but the interior wasn't very clean. And it needed a paint job.
Pros: Eager to satisfy the customer even at closing time
Mar 21 2017
Wanted a compact car ...
Pros: convenient location , new , clean car , helpful staff .
Cons: I ordered a compact car on line . they did not have any when we arrived .
only had large SUVs .
My gas mileage was much lower than I had planned .
My gas expense was much larger than I had budgeted .