Hotel Emperor - Macau

Some guests have mentioned that the hotel needs a refresh in terms of carpets and furniture, and there have been comments about the room smelling of smoke. However, other guests have praised the cleanliness of the rooms and bathrooms, highlighting the friendly and accommodating staff.

The hotel offers free parking and valet parking, providing convenient options for guests who are driving to the hotel.

While some guests have expressed disappointment with the breakfast options, others have found the Chinese-styled breakfast to be adequate for basic needs. Additionally, there are positive comments about the food buffet filling guests' stomachs for the day's activities around Macau.

Guests have mentioned that the hotel offers comfortable beds and spacious rooms, providing a good night's sleep. However, there have been comments about the room needing maintenance and having a smoke smell.

The hotel experiences high season in January and low season in June. Guests may want to consider these factors when planning their visit to Macau and the Emperor Hotel.

Some guests reported issues with room allocation, such as being given a lower floor room despite booking a higher floor, or being placed in a room with a strong smoke smell. It may be beneficial to request a room away from smoking areas and to double-check the room details upon check-in.

The queue for check-out can be long, and the hotel may not always provide express check-out service. It's advisable to inquire about this service to save time during departure.

Several guests expressed dissatisfaction with the breakfast, citing limited options and a disappointing experience. Consider exploring nearby eateries for breakfast instead of opting for the hotel's breakfast.

Some guests encountered issues with smoke smell in their rooms. To avoid this, it's recommended to specifically request non-smoking rooms during the booking process or at check-in.

Due to instances of discrepancies between booked and provided room amenities, it's advisable to verify the room details upon check-in to ensure that the reserved amenities are available.

The hotel's proximity to various attractions like Macau Wine Museum, Grand Prix Museum, and the Ruins of St. Paul's makes it convenient for guests to explore the area. Take advantage of the nearby attractions for an enriching experience.

Some guests experienced delays during check-in, even when arriving after the designated check-in time. It's recommended to confirm room readiness upon arrival, especially if arriving later in the day.

Guests who requested higher rooms and non-smoking options reported positive experiences with the reception staff. Consider inquiring about room upgrades for a better stay experience.

The hotel's accessibility to transportation options makes it convenient for guests to explore Macau. Consider utilizing the nearby transportation facilities for ease of travel.

Several guests praised the friendly and accommodating nature of the hotel staff, particularly mentioning specific staff members who provided excellent service. Don't hesitate to seek assistance from the helpful staff for a pleasant stay experience.