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Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."

Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."

Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"

Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."

Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"

Pros: "Everything"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Cons: "Excellent flight service no"

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."

Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"

Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"

Pros: "Love the promptness of services, always with a smile!"

Pros: "Amazing service!"
Cons: "N/a"

Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."

Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."

Pros: "Premium economy"

Pros: "Service and food"

Pros: "food. schedule was on time"

Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"

Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."

Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."

Pros: "Like the food"

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"

Pros: "Helpful staff and a comfortable trip. A plus all the way around"

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"

Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"

Cons: "All good"

Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."

Pros: "Crew, plane, punctuality"

Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."

Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"

Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."

Pros: "nothing"
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."

Cons: "cramped uncomfortable seats freezing cold in the plane"

Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."

Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "Everything"
Cons: "I have no complaint"

Pros: "Everything"
Cons: "Cabin too hot"

Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."

Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."

Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."

Pros: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Cons: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."

Cons: "delay for 2 hours without notice"

Cons: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."

Cons: "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."

Pros: "On time departure and arrival"
Cons: "The food"

Pros: "Quality of food was good"

Pros: "Bigger space for legs room"
Cons: "The food"

Cons: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"

Pros: "The crew was very attentive."
Cons: "There were not a lot of movie options."

Pros: "Crew was very friendly. Very clean toilets."
Cons: "Maybe add more movies."

Pros: "Stewardesses were very pleasant and helpful."
Cons: "All was ok"

Pros: "Special meal options: I enjoyed seafood meal."
Cons: "Departure was delayed and arrival at Taipei was also delayed"

Pros: "Flight is online"
Cons: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."

Cons: "Good"

Pros: "on time"

Pros: "Clean, efficient and friendly."

Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"

Pros: "First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants..."
Cons: "Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended."

Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"

Pros: "Service was great and plates of food were delicious."

Cons: "Nothing"

Pros: "I like the staff, they were helpful and kind."
Cons: "I having to wait to use bathroom."

Pros: "Pleasant looking"
Cons: "Very rude to customers Not friendly Shouts at passengers Overall, not passenger friendly with no customer care skill set"

Pros: "Everything amazing"

Cons: "Service could be better. One flight attendant was sick but still working."

Cons: "Food could be better. Might consider to add ice cream as desserts. Cakes for desserts were tasteless. Need to provide bottled water instead of pouring water half full. ANA beats EVA in these little extra details."

Pros: "All good except...."
Cons: "The seat reservation made on line was not honored upon check in. Had reserved an aisle seat and got stuck in the middle"

Cons: "Food ia not that good. Need to have more flavoryy"

Cons: "Flight was too long."

Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."

Cons: "Boarding pass"

Pros: "A bit spacious seat in economic class"
Cons: "Too crowded due to 4 airlines come together"

Pros: "Puntuality"

Pros: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."

Cons: "Salad dressing tasted weird."

Pros: "Clean and efficient. Catered to our needs. Definitely would travel them again."

Pros: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Cons: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."

Pros: "Liked the way they do their boarding Comfortable flight"

Pros: "Staffs are all very polite and well mannered"
Cons: "Nothing"

Pros: "The movie selection was ok. Could be better."
Cons: "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."

Cons: "None"

Pros: "On time"

Cons: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"

Pros: "I enjoyed the movies, the food was good, and services"

Pros: "The flight attendants were on point and very well trained. Decent legroom in Economy class and decent inflight entertainment. Flight on tune and boarding was seamless. Will fly EVA air again."
Cons: "Food was decent but could have been better. Entertainment was ok but could have used more choices. Not much too gripe about though."

Pros: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Cons: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."

Pros: "terrible boarding crew"

Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"

Pros: "Seats were nice and plane was clean"
Cons: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."

Cons: "The seats on the SFo -Tapei flight were very cramped."

Pros: "cheap airfare that includes check-in baggage, clean restrooms"
Cons: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"

Pros: "The seats were large and comfortable, and the food options were stellar."
Cons: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."

Cons: "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."

Pros: "The crew was awesome and extremely attentive! Thank you so much!"
Cons: "I thought everything went very smoothly!"

Cons: "The flight attendants would forget me when tending to everyone"

Pros: "Flight arrival is earlier"
Cons: "The food is not taste good"

Pros: "Really liked the food"
Cons: "For such a long flight, I would have expected to get eye masks, but all they provided were slippers"

Pros: "N/A"
Cons: "N/A"

Pros: "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
Cons: "Perhaps, the movie choices could have been expanded."

Cons: "Flight from Seoul to Phuket did not have outlets if that is something you require"

Pros: "Flight attendants were amazingly awesome !"
Cons: "Foooood Asiana airline foods are worst"

Pros: "The seat was comfortable"
Cons: "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"

Pros: "Nothing! They made me very upset!"
Cons: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"

Pros: "After took off 5-6hours later very bad smalls comes from the bathroom."

Pros: "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
Cons: "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."

Pros: "Staff and flight crew were all really nice, very professional and attentive. Decent range of video/movies available. 2 meals - ok"
Cons: "Delays on both legs of flight- significant and multiple delays from jfk to icn... made the experience not so great, as my daughters 1st time flying this didn't help - and no compensation at all. Emails and notifications not in english! Not given an actual reason for flight delay. Seats VERY uncomfortable, might as well be no cushioning on the seats in economy. With such long flights you would think that an airline would want even economy to be somewhat comfortable sitting for 14hrs or more"

Pros: "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
Cons: "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."

Pros: "Service and food"

Pros: "Excellent personnel, really polite and helpful all the way"

Pros: "Spacious plane"

Pros: "Great seats & crew"

Pros: "Superior attentive and hospitable staff. Will def book them again!!!"

Pros: "The food was good and the service was great. The flight attendants were very attentive."
Cons: "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."

Cons: "when they leave laugage in korea and they deliver within 2 days"

Pros: "Great friendly staff, good food."
Cons: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."

Pros: "Food"
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"

Pros: "i like the simplicity. Asiana landed in korea Incheon which i love."
Cons: "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"

Pros: "Delicious food."

Cons: "4 hour delay"

Cons: "few new movies in the list"

Pros: "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
Cons: "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."

Pros: "Chair to chair distance is spacious."

Cons: "Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!"

Pros: "Overall smooth flight and pleasant staff"
Cons: "Seats weren't totally clean"

Pros: "food was ok but. sandwich was the worst i have ever seen."
Cons: "boarding was confusing."

Pros: "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
Cons: "Nothing."

Pros: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Cons: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"

Pros: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Cons: "the seats are not comfortable,"

Pros: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Cons: "They lost my bag"

Pros: "Great modern, spacious and quiet plane Airbus 380, great entertainment options."

Pros: "service and food"

Pros: "Crew very polite; food was really good; in flight entertainment good; and plane was modern and clean. Most imprtantly our check in agent was very capable and helpful. We had a hard time checking in on line, and as a person in my 60s I very much need an asile seat which she arranged. Check in was extremely efficient in a crowded airport. Would definitley fly again."
Cons: "Check in website not good. Could not choose seats in advance. This could be much better."

Pros: "The food selection is good and the service is tiptop. Highly recommend"

Pros: "Good service"
Cons: "2/4 bathrooms were out of order"

Pros: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Cons: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."

Pros: "The flight was on time, the people in the plane were very polite and the movies available were very varied and good."
Cons: "Everything was good."

Pros: "Plane was clean and attendants polite"
Cons: "Boarding seemed very random as no rows were called."

Pros: "Crew were professional, helpful and attentive. Food was good for economy class. I have never seen a plane board so fast and I will fly with them again."
Cons: "Couple inches more leg room."

Pros: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Cons: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."

Pros: "The hospitality was excellent and the flight flawless."
Cons: "The migraines from traveling to the other side of the world."

Pros: "It was a very efficient flight. Everything was just quick. The flight crew did everything in a very programmed way."
Cons: "Nothing really"

Pros: "The food was excellent. Possibly the best plane food I've ever had. The crew was friendly, despite subpar service."
Cons: "To start, the flight was delayed, and the gate crew did not provide us with any useful information throughout the delay. The service on this flight was very slow. This was exemplified by the fact that I was only able to obtain 2 beverages on a nearly 13 hour flight in business class, despite my constant queries. The seats were also relatively small and uncomfortable for business class, and definitely not up to par with other A380s I flown (e.g. Emirates is far superior). As a tall person, this is important to me, so I was pretty unhappy about this. Lastly, the entertainment options on the flight were unbelievably bad. Almost all the programs were Korean, and the few English-speaking programs were terrible. Truly, this is the worst entertainment selection I have ever seen on any international flight."

Cons: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."

Pros: "Passengers and crew were all nice and accommodating. Food was great!"
Cons: "Temperature was very cold 21C but perhaps that is to inhibit spread of germs."

Cons: "Please balance your serving with what you pair with the rice, there’s a lot of rice little vayand"

Cons: "Many changes and mistakes"

Pros: "having the access to a direct flight to the Philippines."
Cons: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."

Pros: "Free space"
Cons: "Boarding"

Cons: "Hoping to have a flight on time and not delayed."

Cons: "4 hours late departure from jfk."

Pros: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Cons: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."

Pros: "Good flight on time. Nice staff"
Cons: "Continue the good service"

Pros: "crew was great/ airline was clean"
Cons: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"

Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."

Pros: "The food was good"
Cons: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."

Pros: "Straight flight."
Cons: "No shuttle bus available from New Jersey to JFK. The food was not that good, meat was tough to chew. Meatballs were dry. The crew members were good ‘tho."

Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."

Pros: "The crew was really good and professional."
Cons: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."

Pros: "Great seats (Premium Economy) and very friendly crew."
Cons: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."

Pros: "great flight great service"

Cons: "Food was alright but could have been better."

Pros: "Non-stop flight."
Cons: "About four hours before boarding, the gate assignment was changed from a comfortable gate with plenty of seats for passengers to another gate that was already occupied by another PAL flight that has not even boarded yet. So there were no place to sit down. Food can be so much better, especially the dessert. Crew didn't come across as happy with their job. When I asked for soda water, the serving stewardess didn't tell me that she'll give it later; she just proceeded to push the food cart, so I thought she didn't hear me since she didn't acknowledge my request. The bathroom was filthy!"

Pros: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Cons: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."

Pros: "Food"
Cons: "Missed the connection and had to pay to rebook"

Pros: "Quick"

Pros: "Great service and so much leg room"
Cons: "Nothing"

Pros: "Movies"

Cons: "The people at the boarding counter weren’t helpful and not willing to help with my questions."

Cons: "Delay boarding at jfk"

Pros: "Clean"

Pros: "food when it finally arrived"
Cons: "waiting in plane 4 hours with no updates on status"

Cons: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."

Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."

Pros: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"

Pros: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"

Pros: "They have the friendliest flight crew I've ever seen."
Cons: "There was too much leg room. I'm not used to that."

Pros: "crew is very caring and attentive, food was delicious,"
Cons: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"

Pros: "The flght is on time nice plane"

Pros: "What? Free check-in for one bag? Free full meal?? Thank you!!!"

Pros: "Flight was on time..staff was courteous"
Cons: "Good was ok"

Pros: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Cons: "Long check in lines even though we checked in online. Flight delay."

Pros: "Wheelchair assistance was very good"
Cons: "Entertainment equipment on board is outdated"

Pros: "The crew was really nice."
Cons: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."

Cons: "Was a good experience"

Pros: "I"
Cons: "First of all, both on my departure and return flight, despite having boarded 30 minutes ahead of schedule, we remained on the floor for an additional hour (both for taking and after landing). Next, the flight attendants did a poor job of ensuring that everyone did not get up when we landed and the seatbelt sign was on, and this led to herds of people running through the aisles and rushing to get off past those that were patiently waiting. The leg room is very limited, unless it is an empty flight. The red wine was perhaps the worst I have ever had. AND the wifi that was available for purchase was 40 USD for only 150 mb of data which is absolutely ridiculous."

Pros: "Vwry pleasant flight"
Cons: "None"

Pros: "Good flight with excellent Serb=vice form the crew"
Cons: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"

Pros: "We got 2 food vouchers one at night, the other early in the morning. However the food establishment was so pricy a chocolate bar was $7 USD."
Cons: "13 hour delay, would not let us go home, would not cancel the flight, instead pushed the boarding time back one hour every hour starting at 4am. Flight was supposed to leave JFK by 11:55pm, we left at 1pm the following day. It wasn't solely due to the weather (we expected a slight delay), but in the morning, plenty of other flights were running regularly, while there were no updates. No one that cared, all the staff just told us it wasn't their fault. (Which is true to an extent), but all so mentioned that they were tired too, and they're exhausted too, which made many people angrier. They deflected a lot of statements."

Cons: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"

Pros: "Very friendly and helpful cabin staff. Still the most covenient flight to and from the Philippines."
Cons: "The line at JFK. There we not enough seats for passengers. Sink was clogged in one restroom and remained so even after the "technical" layover at YVR."

Cons: "There was confusion and poor organization at the check in counter. The check in started late and there was a 500 ft line up to check in at Philippine Airlines. We waited 2 hours in the plane for 4 people who were late for the flight, then the cargo handlers didn't show up. We left at 5am instead of 3am. The flight attendants didn't seem to know why we weren't leaving. Two short announcements were made in 2 hours that didn't explain properly why we sat there so long. The food was wretched. The flight attendants were pleasant but the captain and the purser's announcements were hard to understand with poor English."

Pros: "Vegetarian meal - way better than delta"
Cons: "None"

Pros: "No , blankets ."
Cons: "Cleaner restrooms, blankets and verbal offers"

Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."

Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"

Pros: "Business class pod was excellent. Free WiFi"
Cons: "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."

Pros: "My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight"
Cons: "The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked"

Cons: "No WiFi at all"

Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."

Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."

Cons: "OK for the price"

Pros: "Price is cheap"

Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"

Pros: "Everything was great for the Price Free Wifi Vegan Food Option"
Cons: "Blankets from Shanghai to Delhi could be little more better Apart from it all good"

Pros: "Seats were very comfortable and the crew was very kind!"
Cons: "N/A"

Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."

Pros: "Hospitality"

Cons: "almost no recline for a 15h flight! could not lift side arm rest."

Pros: "Comfortable seats, good food, good entertainment, nice staff"
Cons: "Shanghai airport, but not the airline's fault"

Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"

Pros: "Food"

Pros: "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
Cons: "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."

Pros: "The plane was delayed both at LAX and at Pu Dong, but still arrived on time so I didn't miss my car sevice. Kelly, if you read this, it was a pleasure flying with you!"

Pros: "only about 20 people on economy in our section"

Pros: "Nothing"
Cons: "Everything"

Pros: "Can’t think of a thing !"
Cons: "Entertainment sound system is bad, must be bad quality headphone. Toilet is not enough for eco class, crew also hardly try to keep them clean and fresh."

Pros: "Price"
Cons: "Improved English?"

Pros: "We didn't crash, and the crew spoke some English."
Cons: "The seats were uncomfortable, the movie options were limited, I couldn't get English subtitles on e flush movies which I needed because the only headphones one could use were the provided ones (due to the jack), but the sound quality was so poor and airline so loud that I couldn't follow. Also there was no menu or schedule to anticipate meals, and I was left hungry even with what was provided (14 hour flight). Certainly not Emirates."

Pros: "Surprisingly comfortable. We were fed several times. The entertainment system was more than adequate."
Cons: "Nothing stands out. It was better than I expected for economy."

Pros: "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
Cons: "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."

Cons: "We can’t use our phones for listening music By 14 hrs and I pay WiFi"

Cons: "Lacked flavor... quantity was great"

Pros: "I liked the seats are roomy"
Cons: "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."

Pros: "I liked the food and how punctual the flights were."
Cons: "I didn’t like being cramped a bit during flights."

Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."

Cons: "The seats were very uncomfortable."

Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."

Pros: "The staff on the plane very attentive"
Cons: "The flight was delayed five hours china Eastern employee did not report to us we always had to ask and really poor attitude make me not want to fly again with China Eastern"

Pros: "Everything was great! The time and the timing of the flights we took couldn't have been any better. I really like the transitional time between the time zones. The crew were all really wonderful except for one minor thing. Boarding was well organized. We were really impressed."
Cons: "There was just one minor thing. The stewardess that was giving us the bread almost at the end of the meal suddenly got impatient (?) and we think rude. I was with my husband and son. Our son was very sleepy and wasn't being very clear in responding whether he liked a bread or not. So as the stewardess was standing there waiting for us to figure out whether he wanted a bread or not, my husband said just to give it to him instead (he hasn't had one). She dropped the bread on my husband's already used food container (plate) with a very obvious attitude of impatience. Mind you my husband is a veteran with a severe case of PTSD. Flights already make him anxious let alone getting this sort of treatment. It was good that he had taken his meds prior to boarding and that made it easier for me to calm him and not make a scene. Otherwise it could have been a very ugly experience. It is for this one reason that I couldn't give an EXCELLENT review on this segment of the flight."

Cons: "Light and table were broken."

Cons: "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."

Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."

Pros: "The plane, 777, was great. The newer planes are always great I guess."
Cons: "As always, the comfort of the seats could always use improvement. But I guess that's why there is Business and First class"

Pros: "Entertainment"
Cons: "Need more room"

Pros: "Liked the price!"
Cons: "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"

Pros: "There's only one type of red wine and they ran out."
Cons: "They have one tiny bar of soap in there restroom..."

Pros: "Free meals were great. Movies were awesome."

Cons: "The entertainment system went down twice."

Pros: "Overall I would avoid China eastern in future. Th food was terrible."

Cons: "FOOD TABLA WAS BROKEN AND THE WINE FELT ON ME AND THE OTHER PERSON NEXT TO ME. MY BAGGAGES DIDNT ARRIVED TO MY FINAL DESTINY."

Pros: "Boarding went well. We were 90 minutes early landing."
Cons: "Food was not good at all. It gave airline food a bad name. My tray on whitch to place my food was slanted so bad everything I placed on it would end up on my lap if I didn't hold it. Made eating a chalange to say the least. Asked for a beer and was told there were none, and hour later guess they received a shipment as another employee gave me one. Got the impression that the passengers was a bother the employees would rather not deal with"

Pros: "Considering the low price, it was an excellent experience!!"