Guest reviews
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Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 8.1 "Great parking , according to 81%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.1 "Easily accessible by car , said 91%." 10.0 "100% thought it waseasy to get to the train station ." -
8.9 "Great service."9.0 "90% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 7.5 "75% said thereception staff was great ." 8.6 "Housekeeping was great , according to 86%." 9.4 "94% said theconcierge service was amazing ." 8.4 "84% werehappy with the room service ." 7.4 "Lovely bar service , according to 74%." 7.3 "73% said thebooking process went smoothly ." -
8.7 "Bar is amazing."7.4 "
Lovely bar service , according to 74%." 10.0 "Delicious alcoholic drinks , according to 100%." -
8.7 "Breakfast is good."
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6.1 "Rooms are ok."6.4 "Only 64% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%." -
5.4 "Internet is average."5.1 "51% thought the
wifi quality was ok ." -
4.1 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ."
Overall Rating
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9.8 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 8.0 "Great parking , according to 80%." 9.9 "99%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.1 "Easily accessible by car , said 91%." -
9.2 "World class service."9.3 "93% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." 7.2 "72% said thereception staff was great ." 8.3 "Housekeeping was great , according to 83%." 9.6 "96% said theconcierge service was amazing ." 7.9 "Lovely bar service , according to 79%." -
9.0 "Incredible bar."7.9 "
Lovely bar service , according to 79%." -
8.5 "Breakfast is good."
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6.0 "Rooms are ok."6.5 "Only 65% said
rooms were big enough ." 5.8 "Beds were acceptable for 58%." -
5.3 "Internet is average."
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3.9 "Vibe wasn't good."1.5 "85%
criticized the unstylish hotel ."
Overall Rating
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9.6 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 8.1 "Great parking , according to 81%." -
8.8 "Great service."8.8 "88% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 7.5 "75% said thereception staff was great ." 8.8 "Housekeeping was great , according to 88%." -
8.7 "Bar is amazing."
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8.5 "Breakfast is good."
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5.6 "Average comfort."6.3 "Only 63% said
rooms were big enough ." 5.6 "Beds were acceptable for 56%." 6.4 "For only 64%, thenoise level was all right ." -
5.2 "Rooms are ok."6.3 "Only 63% said
rooms were big enough ." 5.6 "Beds were acceptable for 56%." -
5.1 "Internet is average."5.0 "50% thought the
wifi quality was ok ." -
3.5 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ."
Overall Rating
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9.6 "Terrific location."
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9.0 "World class service."9.1 "91% found the
staff to be very friendly ." -
6.0 "Rooms are ok."
Overall Rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 9.9 "99%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
9.1 "Perfectly clean."9.0 "90% said
rooms were clean ." 9.4 "94% thoughtit was clean ." -
8.4 "Breakfast is good."
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8.1 "Great service."8.6 "86% found the
staff to be very friendly ." 9.5 "95% thought theservice was very professional ." 7.1 "71% said thereception staff was great ." 8.2 "Housekeeping was great , according to 82%." 8.0 "80% werehappy with the room service ." 9.3 "93% said theconcierge service was amazing ." 7.0 "70% found therestaurant service to be one of the best ." -
6.1 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 5.8 "Only 58% saidrooms were big enough ." -
5.4 "Internet is average."5.0 "50% thought the
wifi quality was ok ." -
4.5 "Vibe wasn't good."1.9 "81%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.1review from
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
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10.0review from
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
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9.4review from
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
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5.7review from
Room was comfortable and great location Internet connection in the business centre was too slow!
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8.0review from
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
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7.3review from
Staff courtesy ,amiability .Clean enviroment
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7.0review from
The location and my room was cozy for a single occupant no cork screw in room -- minor
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4.0review from
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
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5.2review from
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
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7.6review from
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
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6.0review from
conviniently located
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6.4review from
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
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6.8review from
They were very friendly and the location was excellent. I was traveling by myself and I felt safe the entire time. It got really hot in the room and there was no other way to turn the temperature down because the heating was still on for the winter. Leaving the window open during the night was bothersome because there was a lot of noise down in the street.
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10.0review from
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
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9.4review from
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
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8.0review from
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
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7.3review from
Staff courtesy ,amiability .Clean enviroment
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7.0review from
The location and my room was cozy for a single occupant no cork screw in room -- minor
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7.6review from
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
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6.8review from
They were very friendly and the location was excellent. I was traveling by myself and I felt safe the entire time. It got really hot in the room and there was no other way to turn the temperature down because the heating was still on for the winter. Leaving the window open during the night was bothersome because there was a lot of noise down in the street.
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3.1review from
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
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5.7review from
Room was comfortable and great location Internet connection in the business centre was too slow!
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4.0review from
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
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5.2review from
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
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6.0review from
conviniently located
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6.4review from
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
