Pros (+) The front staff was very friendly and helpful. The location is close to everything in Madrid. The 3 museums, the major plazas, the royal palace. I recommend a stay here.
4 stars
Mercure Madrid Centro
Photos of Mercure Madrid Centro
Overview
Located close to Sol Metro Station, Mercure Madrid Centro offers guests an ideal base when in Madrid. It is moments from Museo del Prado, restaurants and nightlife options.
On arrival, guests can appreciate views of Museo del Prado and Paseo del Prado, then arrange sightseeing excursions with guidance from the hotel's knowledgeable staff. Guests have access to express check-in/check-out, 24-hour reception and a meeting room.
Mercure Madrid Centro has 60 contemporary rooms that are filled with a range of essential facilities to ensure guests have a comfortable stay. Also included are a mini bar and wireless internet access.
The hotel offers a convenient on-site café where guests can grab a bite to eat before heading out to explore the region. In the evening, guests are invited to relax in the cozy lounge bar.
Mercure Madrid Centro is located 20-minute drive from Madrid-Barajas Airport and is a 10-minute walk from Atocha Railway Station. Puerta del Sol, Gran Via and Chueca are a short walk away.
Latest deals for Mercure Madrid Centro
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Mercure Madrid Centro
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Dining
- Minibar
- Packed lunches
- Snack bar
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Family rooms
- Hardwood or parquet floors
- Soundproofing
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Things to do
- Bicycle rental
Family friendly
- Cribs available
Spa
- Massage
Reviews of Mercure Madrid Centro
8.4
Very good
2207 verified ratings
Wonderful
1070
Very good
504
Good
327
Okay
119
Fair
107
Mediocre
35
Poor
45
Summary of reviews
Guests say
Overall, guests appreciated the hotel's excellent location, being close to major attractions, and highlighted its cleanliness as a strong point. However, several guests encountered issues with the service, citing poor responses from staff and unfulfilled room requirements, which detracted from their experience. While many enjoyed the atmosphere of the local area, the service shortcomings left a disappointing impression on some guests.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
438 reviews
9.3 out of 10
12 reviews
8.4 out of 10
10 reviews
8.2 out of 10
2 reviews
All reviews
Pros (+) The hotel was clean and in a great and central location. Close to the Prado Museum.
Cons (-) Breakfast starts late: Early risers or those needing to get on the road early shouldn't waste their money on including breakfast.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the nearby attractions to the hotel?
The hotel is conveniently located near Museo del Prado, Museo Thyssen-Bornemisza, and Plaza de Cibeles, making it easy for guests to explore the cultural and historical landmarks of Madrid.
How is the quality of the beds at Mercure Madrid Centro?
Guests have praised the hotel for its comfortable and cozy beds, ensuring a good night's sleep during their stay.
Is parking available at the hotel?
The hotel offers secured parking and private parking options, although some guests have mentioned that alternative parking is available within a short walking distance from the hotel.
What can guests expect from the food quality at the hotel?
The hotel offers fantastic breakfast options and a convenient on-site café, while also being surrounded by numerous small cafes and restaurants nearby for guests to enjoy a variety of dining experiences.
How is the cleanliness and customer service at Mercure Madrid Centro?
Guests have consistently praised the hotel for its cleanliness and exceptional staff, ensuring a pleasant and comfortable experience during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Museo del Prado and Paseo del Prado comes highly recommended.
Consider Nearby Dining Options
If you prefer not to have breakfast at the hotel, there are numerous small cafes nearby where you can get breakfast. Guests also recommended a nice restaurant, La Taperia del Prado, very close to the hotel.
Be Mindful of Room Selection
Some guests experienced issues with room facilities, such as poor internet connection, uncomfortable beds, and small room sizes. Consider reading recent reviews to ensure the room meets your expectations.
Parking Considerations
The hotel offers parking facilities, but guests noted that it can be expensive. Additionally, the recommended parking may have height restrictions, so it's advisable to confirm parking options if you are arriving by car.
Check for Noise Insulation
Several guests mentioned issues with sound insulation, with noise from neighboring rooms and the elevator being audible. Consider this when selecting a room, especially if you are sensitive to noise.
Explore Nearby Attractions
The hotel's location is praised for its proximity to major attractions like Museo del Prado, El Retiro Park, and Plaza Mayor. Take advantage of the central location for convenient access to these sites.
Consider Alternative Dining
While the hotel has an on-site café and bar, some guests noted that it would be nice if the hotel had a bar. If this is important to you, consider exploring nearby dining options for a variety of choices.
Be Aware of Wi-Fi Quality
Several guests reported poor Wi-Fi signal, which could be a concern, especially for business travelers. Consider this if you rely on a stable internet connection during your stay.
Be Cautious with Expectations
Some guests expressed disappointment with the value for the price paid, citing issues with room amenities, noise, and overall service. It's advisable to manage expectations based on recent feedback.
Consider Staff Interactions
While many guests praised the staff for being friendly and helpful, there were also reports of less favorable interactions. Keep this in mind and approach the staff with any concerns during your stay.
Location
Lope De Vega 49, 28014 Madrid
What's nearby
- Museo del Prado229 yd
- Teatro Español0.3 mi
- Plaza de Santa Ana0.3 mi
- Plaza de Cibeles0.4 mi
- Puerta del Sol0.5 mi
- Parque del Retiro0.6 mi
- Madrid City Centre0.6 mi
- Plaza Mayor0.7 mi
- Teatro Real0.9 mi
- Plaza de Oriente1 mi
- Palacio Real de Madrid1.1 mi
- Plaza de Espana1.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mercure Madrid Centro
Low season | August |
|---|---|
High season | April |
Average price (weeknight) | $248 |
Average price (weekend night) | $215 |
When to book a room at Mercure Madrid Centro
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Mercure Madrid Centro
FAQs when booking at Mercure Madrid Centro
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.2 mi |