The Westin Palace, Madrid

The Westin Palace, Madrid - Madrid - Bedroom

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The Westin Palace, Madrid - Madrid - Building

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The Westin Palace, Madrid - Madrid - Lobby

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The Westin Palace, Madrid - Madrid - Conference room

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The Westin Palace, Madrid - Madrid - Restaurant

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The Westin Palace, Madrid - Madrid - Bar

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With a stay at The Westin Palace, Madrid, you'll be centrally located in Madrid, steps from Thyssen-Bornemisza Museum and Congress of Deputies. This 5-star hotel is close to Prado Museum and Plaza Mayor.

Rooms

Make yourself at home in one of the 467 air-conditioned rooms featuring minibars. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.

Rec, Spa, Premium Amenities

Don’t miss out on recreational opportunities including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Dining

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and express check-in.

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Amenities

24 hour front desk

Air-conditioned

ATM on-site

Car rental

Bar/Lounge

Business center

Concierge service

Cribs available

Currency exchange on-site

Express check out

Fitness center

Gift shop

Internet

Laundry facilities

Laundry service

Meeting/Banquet facilities

Pets not allowed

Non-smoking rooms available

Parking

Wheelchair accessible

Restaurant

Room service

Safe

Beauty salon

Sauna

Spa

Storage available

Wedding services

WiFi

Location

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Check-in

Check-out

Rooms

Guests

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Star Ratings

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Similar Hotels

Intercontinental Madrid

Overall Review Rating (Overall user rating out of 1,078 reviews)

8.9

Excellent

Location: 96% Terrific location.

Service: 80% Great service.

Room: 75% Nice rooms.

Food: 73% Tasty food.

Price: 52% Price is tolerable.

Internet: 44% Internet is poor.

Good to Know

Great reception
Pleasant entrance area
Good fitness area
Wonderful sightseeing

Guests recommend this hotel for business travelers.
Guests recommend this as a luxury hotel.
Guests say it is the perfect hotel for a city trip.

Recent Reviews

Newest to oldest

Excellent 10.0

Posted by NYartdealer, Apr 13 2013

Five star. Our suite was just delightful and the staff couldn't die more accommodating. Great rate for a 5 star hotel, a bargain actually. Five star. Our suite was just delightful and the staff couldn't die more accommodating. Great rate for a 5 star hotel, a bargain actually.

Excellent 10.0

Posted by TrishB, Nov 15 2011

The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,'La Rotonda,' with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues. The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,'La Rotonda,' with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues.

Okay 6.0

Posted by qpc1263, Jun 2 2011

I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par. I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par.

Excellent 10.0

Posted by Anonymous, Aug 17 2009

Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges. Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges.

Good 8.0 / Posted by Anonymous, Jul 16 2009 We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome! We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome!	Excellent 10.0 / Posted by Anonymous, Apr 28 2009 I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room) I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)
Poor 2.0 / Posted by Anonymous, Apr 13 2009 This place can't get the BASICS right: - Internet access is sporadic; down one minute, up the next. - The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on. - One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes). It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated. Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone). This place can't get the BASICS right: - Internet access is sporadic; down one minute, up the next. - The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on. - One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes). It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated. Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).	Excellent 10.0 / Posted by Anonymous, Oct 18 2007 Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.\n\nRegarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the 'downtown' part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs. \n\nDuring our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.\n\nI would strongly recommend the Westin Palace to any business or touri... Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.\n\nRegarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the 'downtown' part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs. \n\nDuring our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.\n\nI would strongly recommend the Westin Palace to any business or touri...
Excellent 10.0 / Posted by Anonymous, Sep 6 2007 The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!! The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!!

Expert Reviews

"Built at the behest of the king in 1912, the luxurious Palace was the place to stay for decades afterward. The sheen has never really worn off, thanks to its location just off the Paseo del Prado and to its grandeur, apparent in the marble-floored lobby and the rotunda room with its massive stained-glass cupola. Top hat–clad doormen stand dramatically at the front entrance to welcome guests. The 467 rooms and suites (junior, executive, and royal) provide luxury points for every palate, though rates can..." read more on Travel + Leisure

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