Pros (+) Location, Location, Location!
5 stars
The Palace, a Luxury Collection Hotel, Madrid
Photos of The Palace, a Luxury Collection Hotel, Madrid
Overview
Featuring grand architecture, such as a stunning stained glass dome in its center, Westin Palace Hotel offers a 5-star experience in one of Madrid's premier locations. It provides guests with a convenient base with Sol Metro Station only a 10-minute stroll away.
A variety of personalized services are available for guests of Westin Palace Hotel, like an express check-in and check-out feature, valet parking and 24-hour room service. Wellness facilities include a sauna and a sun tanning bed, and a relaxing massage session can be requested.
The rooms at the hotel have a private bathroom, a mini bar and wireless internet access. They all offer ironing facilities, a bathtub and a telephone.
Those staying at the hotel can relax at the on-site bar, conveniently based for socializing in the evening. Meals can be enjoyed on the restaurant's open terrace. Guests are also able to try one of the many bars and restaurants in the area.
Westin Palace Hotel is just a short stroll from Museo del Prado. Gran Via and Atocha Railway Station are within walking distance.
Latest deals for The Palace, a Luxury Collection Hotel, Madrid
Amenities at The Palace, a Luxury Collection Hotel, Madrid
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Business center
- TV
- Cable or satellite TV
- Free toiletries
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Wi-Fi (surcharge)
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Family rooms
- Fireplace
- Seating area
- Slippers
- Inner courtyard view
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Landmark view
- City view
- Storage available
Bathroom
- Shower
- Shower cap
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Parking and transportation
- Parking
- Valet parking
- Private parking
- Shuttle service (additional charge)
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Media and entertainment
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Outdoor
- Garden
Things to do
- Beauty salon
Health and safety
- Safe
Fitness
- Fitness center
Spa
- Massage
Reviews of The Palace, a Luxury Collection Hotel, Madrid
8.2
Very good
1244 verified ratings
Wonderful
704
Very good
171
Good
152
Okay
66
Fair
70
Mediocre
32
Poor
49
Summary of reviews
Guests say
Guests appreciate the hotel's excellent location and cleanliness, but many express dissatisfaction with the service quality and the atmosphere due to ongoing renovations. The lack of communication regarding construction and room cleaning policies has also been a common concern.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.2 out of 10
410 reviews
9.6 out of 10
1 review
9.9 out of 10
2 reviews
All reviews
Pros (+) Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at The Westin Palace, Madrid?
The beds at The Westin Palace, Madrid are extra-long, comfortable, and offer a peaceful night's sleep, as mentioned by several guests in their reviews.
Is parking available at The Westin Palace, Madrid?
Yes, The Westin Palace, Madrid offers parking and valet parking services, providing convenient options for guests who are traveling by car.
How is the food quality at The Westin Palace, Madrid?
Guests have praised the food at The Westin Palace, Madrid, with mentions of excellent breakfasts, a Chinese restaurant, and a bar with great food and room service.
What is the cleanliness like at The Westin Palace, Madrid?
The Westin Palace, Madrid maintains a clean and spacious environment, as noted by guests who appreciated the cleanliness of the rooms and the beautiful building.
What is the customer service like at The Westin Palace, Madrid?
The staff at The Westin Palace, Madrid are friendly, accommodating, and provide top-notch service, ensuring a comfortable and enjoyable stay for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
March is considered the low season, which might offer a quieter and less crowded experience for those who prefer a more relaxed atmosphere.
Noise Consideration
Some guests reported that rooms facing the street can be noisy. If you are sensitive to noise, consider requesting a room away from the main streets.
Check for Ongoing Maintenance
It's advisable to inquire about any ongoing maintenance during your stay, as some guests reported inconvenience due to noise from maintenance activities.
Explore Nearby Attractions
The hotel's central location makes it convenient for visiting nearby attractions such as Museo del Prado, Gran Via, and Atocha Railway Station, all within walking distance.
Request Room Renovations
Guests who stayed in newly renovated rooms expressed satisfaction. Consider requesting one of these rooms for a more modern and updated experience.
Be Mindful of Room Service Noise
Some guests were disturbed by noise from room service trolleys during the night. Being mindful of this may help ensure a more peaceful stay.
Consider Noise Isolation
Guests reported that windows did not offer sufficient noise isolation. It may be helpful to inquire about this when selecting a room.
Check for Room Amenities
Some guests were disappointed by the lack of coffee/tea making facilities in the rooms. If this is important to you, it's advisable to check for these amenities before booking.
Be Mindful of Breakfast Quality
While the breakfast was generally good, some guests expected higher quality and more options for the price. It may be worth considering this when planning your dining arrangements.
Location
Plaza de las Cortes, 7, 28014 Madrid
What's nearby
- Museo del Prado390 yd
- Teatro Español412 yd
- Plaza de Santa Ana0.3 mi
- Plaza de Cibeles0.3 mi
- Puerta del Sol0.4 mi
- Madrid City Centre0.5 mi
- Plaza Mayor0.6 mi
- Parque del Retiro0.6 mi
- Teatro Real0.8 mi
- Plaza de Oriente0.9 mi
- Palacio Real de Madrid1 mi
- Plaza de Espana1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Palace, a Luxury Collection Hotel, Madrid
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | May | $622 | $806 |
Cheapest month to stay with an average 30% drop in price. | Most expensive month to stay with an average 64% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at The Palace, a Luxury Collection Hotel, Madrid
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Palace, a Luxury Collection Hotel, Madrid
FAQs when booking at The Palace, a Luxury Collection Hotel, Madrid
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in MadridMost recommended
See most recommended stays in MadridGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.5 | 0.4 mi | Madrid Barajas | 8.2 mi |
Everything you need to know for your stay in Madrid
Complete your trip
Popular destinations