Pros (+) The staff were amazing
4 stars
DoubleTree by Hilton Madrid - Prado
Photos of DoubleTree by Hilton Madrid - Prado
Overview
DoubleTree by Hilton Madrid-Prado offers modern accommodation in Madrid and is a short walk from Sol Metro Station. It is close to Museo del Prado, restaurants and shops.
A variety of personalized services are available for guests of DoubleTree by Hilton Madrid-Prado, like a ticket service, a car rental desk and a concierge. Amenities include free Wi-Fi, luggage storage and a 24-hour reception.
The hotel has 61 well-appointed rooms that are equipped with a range of essential facilities to ensure guests have a comfortable stay.
Those staying at the hotel can enjoy the on-site bar, suitably based for a drink. Meals can be enjoyed on the restaurant's open terrace.
DoubleTree by Hilton Madrid-Prado is close to Puerta del Sol, Gran Via and Plaza de Cibeles. Plaza Mayor and Atocha Railway Station can easily be reached on foot.
Latest deals for DoubleTree by Hilton Madrid - Prado
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Madrid - Prado
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Cable or satellite TV
Services and conveniences
- A/V equipment rental
- Business center
- Express check-out
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Accessibility and suitability
- Allergy-free room
- Increased accessibility
- Hypoallergenic
General
- Telephone
- Slippers
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Shuttle service (additional charge)
Media and entertainment
- Cable or satellite TV
Bathroom
- Bathrobe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of DoubleTree by Hilton Madrid - Prado
8.9
Very good
328 verified ratings
Wonderful
224
Very good
54
Good
25
Okay
6
Fair
8
Mediocre
7
Poor
4
Summary of reviews
Guests say
Guests appreciated the hotel's cleanliness and great location, making it a convenient choice for travelers. However, many reviews highlighted issues with service, including unhelpful staff and poor breakfast options. Overall, while the hotel has strong points, there are areas that require attention for a better guest experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.9 out of 10
111 reviews
9.2 out of 10
8 reviews
7.3 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the standout features of the DoubleTree by Hilton Madrid - Prado?
The standout features of the DoubleTree by Hilton Madrid-Prado include its central location, exceptional staff, comfortable and clean rooms, and a fantastic restaurant and gym.
What practical amenities are available at the DoubleTree by Hilton Madrid - Prado?
The hotel offers practical amenities such as free Wi-Fi, luggage storage, a 24-hour reception, a bar, and the option for meals to be enjoyed on the open terrace.
When is the best time to visit the DoubleTree by Hilton Madrid - Prado?
The high season at the DoubleTree by Hilton Madrid-Prado is in December, while the low season is in August.
What can guests expect from the customer service at the DoubleTree by Hilton Madrid - Prado?
Guests can expect exceptional customer service at the DoubleTree by Hilton Madrid-Prado, with very attentive and nice staff who are more than courteous, helpful, and kind.
How is the cleanliness at the DoubleTree by Hilton Madrid - Prado?
The DoubleTree by Hilton Madrid-Prado is committed to excellence in cleanliness, with impeccably clean rooms and the property being cleaned by professional cleaning companies.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Some guests reported noise issues from the street, so choosing a room on a higher floor might help mitigate this problem.
Take Advantage of the Gym
Several guests praised the hotel's fitness center, so if you're into fitness, make sure to utilize this facility during your stay.
Consider Upgrading for a Better Room
A few guests mentioned that they had to upgrade their rooms to get a better experience, so if you're particular about room size or amenities, consider opting for an upgrade.
Store Luggage After Check-Out
If you have a late departure, take advantage of the hotel's luggage storage service to make your onward travel more convenient.
Enjoy the Warm Welcome
Guests appreciated the warm greetings and the complimentary cookies at reception, which added a nice touch to their arrival experience.
Check Room Descriptions Carefully
Some guests mentioned that the room didn't match the description, so it's advisable to carefully review room details before making a reservation.
Explore Nearby Attractions
The hotel's central location makes it easy to explore nearby attractions such as Museo del Prado, Plaza Mayor, and Parque del Retiro, all within walking distance.
Consider Noise Levels
While the hotel is centrally located, some guests experienced noise disturbances, so if you're sensitive to noise, it's worth considering this aspect when booking.
Take Advantage of the Concierge Service
The hotel offers a concierge service, which can be helpful for getting recommendations and assistance with planning your activities in Madrid.
Request a Room with Natural Light
Some guests mentioned that their rooms lacked natural light, so if this is important to you, consider requesting a room with good natural lighting.
Location
Calle San Agustin 3, 28014 Madrid
What's nearby
- Teatro Español311 yd
- Plaza de Santa Ana382 yd
- Museo del Prado0.3 mi
- Plaza de Cibeles0.3 mi
- Puerta del Sol0.4 mi
- Madrid City Centre0.5 mi
- Plaza Mayor0.6 mi
- Parque del Retiro0.7 mi
- Teatro Real0.7 mi
- Plaza de Oriente0.8 mi
- Palacio Real de Madrid0.9 mi
- Plaza de Espana1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Madrid - Prado
Low season | August |
|---|---|
High season | September |
Average price (weeknight) | $338 |
Average price (weekend night) | $350 |
When to book a room at DoubleTree by Hilton Madrid - Prado
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at DoubleTree by Hilton Madrid - Prado
FAQs when booking at DoubleTree by Hilton Madrid - Prado
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Value for money | 8.5 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.2 mi |