As a couple felt very welcome
5 stars
NH Collection Madrid Palacio de Tepa
Photos of NH Collection Madrid Palacio de Tepa
Overview
Designed by Juan de Villanueva, NH Collection Madrid Palacio de Tepa is set in the building that served as a palace for Count Tepa. Today, the hotel provides the perfect location to access all of Madrid’s iconic sites. Prado, Reina Sofía and Thyssen museums are close by, as are the Royal Palace, Plaza Mayor and Puerta del Sol. For the gourmands, walk to some of Madrid’s most famous restaurants, such as Botín and Casa Lucio. The rooms at NH Collection Madrid Palacio de Tepa are spacious and let in a lot of natural light. Many enjoy fantastic views of historic Madrid. Connecting rooms are available and all rooms are equipped with free Wi-Fi. A gym and spa are available on-site. The hotel’s Guest Relations team will be delighted to assist you in purchasing tickets or making reservations during your stay. In the morning, delight in a fresh breakfast. A 7-minute walk away from the hotel, you will find Paco Roncero Restaurante, a gourmet restaurant awarded two Michelin stars.
Latest deals for NH Collection Madrid Palacio de Tepa
Amenities at NH Collection Madrid Palacio de Tepa
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Wine glasses
- Electric kettle
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
General
- Window
- Family rooms
- Seating area
- Hardwood or parquet floors
- Slippers
- Inner courtyard view
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Bathrobe
- Private bathroom
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Fax
- Desk
Things to do
- Bicycle rental
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Spa
- Spa and wellness center
- Massage
Fitness
- Fitness center
Reviews of NH Collection Madrid Palacio de Tepa
8.7
Very good
1875 verified ratings
Wonderful
1160
Very good
329
Good
190
Okay
82
Fair
58
Mediocre
24
Poor
32
Summary of reviews
Guests say
Guests appreciated the excellent location and friendly service, but many expressed dissatisfaction with the cleanliness of the rooms and facilities. Issues such as dust, unkempt rooms, and inadequate maintenance were frequently mentioned. Overall, while the hotel has potential, it falls short of the five-star standard in cleanliness and amenities.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.7 out of 10
548 reviews
8.7 out of 10
23 reviews
8.9 out of 10
4 reviews
9.7 out of 10
2 reviews
All reviews
Pros (+) Location of this Hotel was great , very close to most of the tourist attractions. Easy walk to shopping and restaurants.
Cons (-) Overall the room was very clean, however the bath tub had some stains from the water. So while I would have liked a bath I did not.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's main amenities?
The hotel offers a range of amenities including a business center, room service, tour desk, concierge service, and a fitness center.
What can I expect from the hotel's dining options?
The hotel provides a restaurant, bar/lounge, and the option for food to be delivered to guest accommodation. Guests have praised the breakfast and the availability of special diet menus upon request.
Are there any nearby attractions or points of interest?
The hotel is conveniently located near attractions such as El Oso y el Madroño, Puerta del Sol, Plaza Mayor, and Museo Thyssen-Bornemisza, making it an ideal base for exploring Madrid.
What are guests saying about the hotel's cleanliness and customer service?
Guests have praised the hotel's cleanliness, the helpful and friendly staff, and the central location of the property.
When is the best time to visit the hotel?
The hotel experiences low season in August and high season in September, making September an ideal time to visit for a balance of good weather and fewer crowds.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Noise Levels
Some guests found the hotel to be noisy at night, so light sleepers may want to request a quieter room or bring earplugs.
Check Spa Facilities
While the hotel advertises a spa, some guests were disappointed to find that it was not on-site and incurred an additional charge. Consider confirming spa details before booking if this is an important amenity for you.
Explore Nearby Attractions
The hotel's central location makes it easy to walk to many attractions, including Plaza Mayor, El Rastro flea market, and the Prado and Thyssen-Bornemisza museums.
Take Advantage of the Gym
For a reasonable fee, guests have access to a nearby gym with sauna, steam room, and pool, which was appreciated by several visitors.
Be Mindful of Room Selection
Some guests encountered issues with room features such as low ceilings, outdated furniture, or malfunctioning amenities. Consider requesting specific room attributes based on your preferences.
Enjoy the Welcome Treats
Guests were pleasantly surprised by the complimentary glass of cava upon arrival and appreciated the thoughtful gesture, especially for special occasions.
Consider Breakfast Options
While some guests enjoyed the breakfast, others found it lacking in variety or quality. Those with specific dietary preferences may want to explore nearby dining options.
Take Note of Staff Friendliness
Many guests praised the helpful and friendly staff, citing positive interactions with various team members throughout their stay.
Confirm Air Conditioning
Some guests experienced issues with the air conditioning system, so it may be wise to ensure that this amenity functions properly, especially during warmer months.
Location
Calle de San Sebastián 2, 28012 Madrid
What's nearby
- Plaza de Santa Ana124 yd
- Teatro Español180 yd
- Puerta del Sol428 yd
- Madrid City Centre0.3 mi
- Plaza Mayor0.3 mi
- Museo del Prado0.5 mi
- Teatro Real0.5 mi
- Plaza de Cibeles0.6 mi
- Plaza de Oriente0.6 mi
- Palacio Real de Madrid0.7 mi
- Plaza de Espana0.9 mi
- Parque del Retiro0.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about NH Collection Madrid Palacio de Tepa
Low season | November |
|---|---|
High season | September |
Average price (weeknight) | $364 |
Average price (weekend night) | $410 |
When to book a room at NH Collection Madrid Palacio de Tepa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at NH Collection Madrid Palacio de Tepa
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.5 mi |
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