Nyx Hotel Madrid By Leonardo Hotels

Room needed to the re painted. Beds not very comfortable. Waited to checkout. Was ignored and another man called before me. Noise in corridor in morning time.

OK room, good breakfast, standard accommodation for the price. However, NOT WORTH its price, considering the trouble of generating a simple invoice, read more in negative comments.

10 days later and I still cannot convince the hotel to send me a correct invoice!!! Internet was down when I checked out (no apologies from hotel for no internet for 24 hours) and I was told the invoice will be emailed. It wasn't. I wrote to the hotel 2 days later, they sent me an incomplete invoice, I emailed back two times in the next few days, they didn't understand my request. 9 days later I called, they were busy and rude, told me they have no time to deal with this on the phone but would not even listen to me - they insisted I should email them (again). I asked to talk to a manager, they refused and hung upon me! I called again, they refused to help me, promised they would only help me over email. 2 days later and I am still waiting. This is all INCREDIBLE, considering I am asking for a simple invoice showing the money I paid! (and all this, not to mention that I was verbally told the upgrade would cost 10 euro a day, but was charged 20 euro a day - I am not even arguing with them about that, I just want an invoice showing a 0 balance so I can submit my business expenses!)