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Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Roomy room No wifi in room unless you paid
Service was too good. Everything was good.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Good breakfast and location Wi-fi at $20 a night.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Near the center, friendly staff
Expensive Internet: €22/day is a bit too much.
Proximity to the center of the town No free internet access and parking is too expensive!
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Customer service No
Close to historic center and train station. Good alternative to staying in Frankfurt.
very helpful staff, walking distance to city center,
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
very nice staff, good location no free internet
Breakfast was great
Breakfast was excellent. The rooms were clean and staff was very friendly. It is just next to the city center.
The breakfast buffet was excellent! One of the rooms was way too small! Hotel could use some interior updating. Bathroom smelled a bit on arrival.
friendliness of the staff, quality of the restaurant and the breakfast, comfort of the room, convenient internet access nothing
Excellent location near the train station. Breakfast was very good. They start very early with it, quite convenient for early activities.
Friendly; appreciated staff speaking English, very helpful to us; excellent breakfast, both setting and food.
Room was nice(but forgot to clean after the first night) and great location for Carnival
very friendly welcome at the reception and helpful staff some of the staff at the breakfast were not so friendly
The location is good, the decoration is lovey.
We were put in a smoking room that smelled quite badly, when we had requested a Non Smoking. When I asked about a change, we were moved without complaint to a spacious apartment which we appreciated. The breakfast room, display and service were exceptional! Good access to the raillway station and not far at all from the old town. Internet/call centres nearby and an excellent laundromat - we were travelling for 7 weeks so this was most helpful.
Great location, friendly staff. Good variety for breakfast.
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
Everything More leaflet information about sehenswurdigkeiten
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
very comfortable and homely good central location
Clossness to the Station and some of the city sights
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Good location, just few mins walk from train station. Friendly staff. Double room is along the main road, too noisy when the window is open.
no wireless internet in the room.
The reception staff was very friendly and helpful to answer questions on how to reach a specific location in the suburbs. The room was spacious and pleasant with a nice view on a square full of trees. Very comfortable bed. Breakfast ok.
The quietness - and the efficiency of the staff. The room - and the lobby - were a bit on the warm side.
A big modern room and bathroom, where we found everything we needed. Highly recommended! One of the nicest hotels i have ever been, comparable with 4star.
Great room, very close to tarin station and yet an easy walk to old city. I was at the Frankfurt Bookfair and it was no problem commuting from Mainz. It is also a very nice small city. No, all was well
I like the room, fan and the warm water!
Location was very good for us. Service was oké.
Clean with decent size single rooms. Quiet and central location ideal for station and Mainz centre. No tea/coffee making facilities in the room.
Located about 200 meters from the station, it's a reasonably modern and inexpensive hotel. Clean rooms, good shower, free WiFi, basic German-style breakfast for 5 Euro.
good localization, near to central station and to airport bus stop the mini-bar was not a mini-bar - it was a side table with 4 botles of water and 4 glasses.
Good prices incl breakfirst directly in the city and rooms and hotel were oke and clean.
I really liked that the woman with whom I signed in upon arrival, remembered my name and greeted me by name each time we met throughout the 5 days I stayed. The breakfast selection was very good and I enjoyed it. Although the room I stayed in was designated as "non-smoking" it didn't matter in the end because the cigarette smoke so prevalent in the rest of the hotel drifted under my door. I took to putting a bath towel over the opening and keeping the window open, which helped.
close to train station. quite. the breakfast is nothing. the room is small. the elevator is very small, merely for a person with luggage.
Location Room needed some refurbishment. Paint walls, replace drapes and fix baseboard molding.
Great location near the train station so could just walk with my luggage; easy to travel to other cities and to the Frankfort airport; the breakfast service was excellent with a great atmosphere; great clean bathroom; wonderful help with directions The phone rang every night at 3:30 AM and woke us up. Couldn't figure out how to stop this from happenings; asked at the office but didn't get it resolved; made proper sleep difficult; spider webs were hanging from the corners of the room
Handy location close to central train station Thin walls so can hear all noise from adjoining rooms. Tiny lift not recommended for the claustrophobic. Instant coffee with breakfast.
very friendly and competent staff, excellent breakfast
Location to transportation and city center is excellent. Room,although very small was clean and breakfast was adequate. Occasionally at night outside noises were distracting; bathroom was very small especially shower. Towels, although clean, were lacking in quality.
The hotel is perfectly located - couldn't be better. Just a 5-minute walk to the many shops, restaurants, farmers' market, & The Dom (cathedral) in the old town, a 15-minte walk form the main train and bus station, and literally across the street from the beautiful Rhein, where students, lovers, cyclists and runners can be found in droves. I had a room with large windows overlooking the Rhein river - it was fabulous. Nice and sunny in the morning, fresh breeze...and when the windows were closed, they completely shut out the noise of the city. The breakfasts were also very good - typically German - lots of great food to choose from. And the staff were very helpful, giving me maps and directions, etc. They also speak English.
High quality breakfast Far from the city center, parking place for extra fee, far from the hotel
The best feature of the hotel is its location. It overlooks the Rhine and is a nice short walk (10 to 15 minutes) along the riverfront to the centre of town where the Guttenburg museum and catherdral are to be found. Mainz is a town well worth a visit and this hotel is as good a centre as any.
Location and russian staff on reception
If you go for the Rhine river trip, this is a good location for the hotel Quite far away from Mainz HBF
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
great value no complant
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.