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staff are helpful and room is clean. bathroom's rock should be repaired
The rooms were clean and comfortable, the staff was nice and spoke English and the location is amazing, just next to the ocean, a 2 hours trip from Lisbon.
nothing... hotel is very pour ...maybe oly 1 stra.. not more ...small rooms... high price... bad smell in room from toilet... noice from kichten...and street... not clean...
Excellent value for money in a good location. Had sea view room with balcolny. Noise of the dustbins being emptied before 5 a.m. each morning
clean rooms, very friendly staff & excellent location facing the sea and also only 5 minutes from the bus station rooms could be a little bit bigger. We do not like the dinner in the hotel's restaurant.
We had a fantastic time here! The staff is extremly kind and friendly, they have managed all our requestes, the hotel is just by the see with a beautiful panorama, and the restaurant is on of the bests in the city. If you want to enjoy your stay in Nazaré, choose this hotel!
food,beach,sightseeing,friendly staff just a reminder..taps leaking on face washing basin
very nice room with a modern fit bathroom, just on the beach
The room had been renovated recently: it was in very nice condition The room was rather small
Very clean and nice hotel, good buffet breakfast. Location is excellent, just on the ocean shore (might be noise in the autumn, then wind is strong and wawes are big...)
free pool and gym. Recently upgraded, and is at the top end of 3 star hotels no internet access. Very small rooms. Breakfast was basic for standards found in other hotels while in Portugal.
The hotel surroundings are very beautiful and the rooms were very comfortable. It would be nice to have a computer with internet access for the guests and we found the heating, although it was good, it was a little dry.
The amazing spa (two internal spa pools, rain walk, sauna and more treatment rooms than you can shake a stick at), the wonderful staff and the lovely outside pool. The beds were small and uncomfy, no satellite tv in rooms, no internet.
The feeling of being away in the country but also quite close to the town and the beaches of Nazare a litttle impersonal
Friendliness/helpfulness of the staff Rooms were badly in need of updating. Toilets seats were very poor in particular. Corridors very gloomy
The staff was excellent!Especially the reception was very helpful and friendly.The inner decoration of the hotel is nice and relaxing and the spa is a very good asset.The nature around the hotel is beautiful. The main problem we encountered is the difficulty to find the hotel.We arrived at night and there were no signs for "your hotel and spa'' .Actually everybody knows it with its previous name "thermas piedade" and so is written in the signs!!!Another thing is that the first impression of the hotel is not good.Thought inside is rennovated ,the outside of the building needs rennovation too.We wanted to use this hotel as a base to see the central part of portugal but it was proven away from destinations and with no life near it.But if someone wants to relax for a weekend it's an excellent choice.
Very nice hotel with good breakfast and relaxing pool. We didn't use the spa. The staff was helpful and nice.
The staff was very kind and helped us to solve some problems we had It was really very difficoult to reach the hotel. No signals,impossible roads. The bathroom had a lot of problems: no hot water, water on the floor because of holes in the tubes ...We tryied also to eat in the restaurant ... The manager offered us the dinner to apologise. No comment
The hotel is very modern and well decorated. The people are really kind. The room is very comfortable but msot importantly : the spas are wonderfull. Not the largest I've seen but everything you need is in it. The provide the bathrobe. The food is really not good. We ahve had a dinner and a breakfast there and it was really not good. The restaurant looks really awesome but what you get in your dish is really not. The sleeping room was a bit tiny also but it was not an issue
The staff, they were all exceptionally friendly and helpful. The room (suite) we had was spacious, and the views from the room and pool area were very good. The hotel has been open for just 2 months and there are things that still have to be done, i.e. sink plugs not fitted, no shower curtains, no indication of the pool depth around the pool, no clear indication of where the fire escapes were, no umbrellas next to the sun loungers around the pool, so no shade. The pool bar and toilets still not completed.
The nice view of the room with a balcony to the sea The rooms was not soundproof. I had noisy spanish neighbors
Modern hotel in rural location, stylishly designed and furnished, with great sea-views, Excellent breakfast with plenty of choice. Helpful staff. Good swimming pool. Hotel was situated 35-40 minutes' hilly walk away from the centre of Nazare, which could pose a problem for some, although there was a courtesy mini-bus, albeit with an infrequent service.
I liked the peace and serenity of the place, also it was quiet and the view was great. The bathroom door opens in a wrong way always bangs on the sink.
Everything...service,room,breakfast buffet,views....all excellent It did not matterto us but if one wanted to be right on the water they might be disappointed.
It was an excellent value packed stay. I will go back again. Nothing........................................
The fact that it is new,fresh,clean ,comfortable and excellent food quality and polite staff. The design of the rooms lacks a cozy feel.
Excelent view, the hotel is new, excelent service, excelent food, excelent price. The only problem is that it's far from the city, the beach. But has a excelent view. If you have a car, ok.
Excellent view to the ocean, nice pool, friendly staff, price was also OK.
The staff was very kind and helpful. The room was spacious, clean and modern. The breakfast was excellent. Beautiful views of the Atlantic and the town of Nazare. Its location in relation to the distance to the town centre.
location, staff helpful, room clean, tv plenty of channels. had to manouvere to get on the loo in room 301.
The location, price and nice breakfast room on the top of the building
Surprised by the superior standard of the hotel Difficulty in hotel parking. Too far away!
Friendly welcome. English spoken. Free wi-fi. Superb breakfast.
The hotel location is on a plaza just off the beach. The staff was friendly and helpful. The rooms were spacious and clean.
Value for money
located in the center very near the beach very thin walls and small rooms
Accommodation was comfortable, staff very helpful and pleasant, great views from the breakfast dining room - nice breakfast Parking was impossible - I had a long walk from where parking was available
The location, cleaningness No parking close to the hotel
clean, parking front of hotel+, breakfast room wiew exellent, wi-fi work nowdays all hotel+( when it works...) value of money noisy, cause making some re docaration
Room was listed as "Side Sea View". Water was only visible from out on the balcony, could not be "viewed" from inside the room.
the staff was excellent and very polite very noisy. restaurant on the main floor. able to hear clean up at night while resting, could hear setting up in the morning. no haird dryer or iron in the room. considering it was a four star it is my underdtanding these items are available in the room
Comfortable room, nice view, good location
Helpful staff, beachside location Ill fitting window on first night (Saturday) meant that noise of passers by in the square kept me awake. We were given a different room which cured the problem. Staff most helpful in arranging change.
Great value, views, and location.
Very efficient and helpful staff, fantastic location right on the ocean, enjoyed meals in the restaurant.
great location,on the beach. staff very helpful and spoke english which helps so much. A very good resturant for dinner and breakfast. the rooms are a little small but very clean, I would reccomend it to anyone. It was all good
in front of atlantic ocean :) very good view :)
Great location and service
Location was in town which was ideal for me. Recently refurbished inside. Didn't feel like 4 star. Charged extra for use of room safe and internet in room. Staff were impersonal, Gym didn't open in the morning until 10am
It was a surprise just so nice
Everything was great. From facilities to pool, location, rooms, breakfast. Not to mention the location... 50 m from the beach and beach boulevard with restaurants, bars, etc, etc. It's not a hotel for "every pocket", however the expensive prices "pay up" for the luxury, quality and service. You want the best you have to pay for it! this is an excellent example of that
location to beach a bit pricey compared to other options and other cities in portugal
Excellent position and breakfast, modern and big rooms.We had a triple room at 5Th floor with balcony viewing the seaside. Swimming pool on terrace. The private parking is too expansive: 10 euro /day even if you arrive late in the night. It should be 10 euro/24 h. Swimming pool is small and often crowded.It opens only at 10.30 in the morning
the room o.k
The hotel was tastefylly designed and maintained. It was clean and quiet. There were many choices for breakfast, hot and cold items and very plentiful. There was free internet access which was benificial to us. We were three guests sharing one room. I expected to have the room we were given on the date of arrival. But the hotel was not full and it was a little disappointing not to be upgraded to a bigger and more comfortable room. Value for money...it was too expensive. And to pay extra for parking was overboard.
Great location one minute's walk from the beach. Good value for money, Good breakfast - bacon and scambled egg was a pleasant surprise. No negatives
Roof top pool is amazing Under ground garage is very tight and they charge 10 euros a night
The rooms were clean and comfortable, breakfast was good. The beach location was misleading, Had to go thru city streets, alleys, and shops before getting to actual beach. The restaurant was closed and the spa was non existant although advertised, pool and jaccuzi use was limited by requirement to wear swimcap.
The hotel also had a locked car park, which is a great help in Portugal. The breakfast was really great.
Perfectly servicable and clean and tidy - nice room, fabulous view from the balcony!
very central location; availability of parking; helpful staff; very basic accommodation; mattress/pillows not comfortable; bar fridge not working;
We had a room with a balcony - really great view to the monastery (the main sight in Alcobaca). Especially at night the view is great. Excellent was as well that teh main sight was really opposite of the hotel, so you could be the first in the morning visiting. You can park in the garage for free. Breakfast is acceptable, but not great. Hotel has quite old furniture and looks like for several years no renovation (only repairs) were done.
The location was excellent, right next to the monastery and with easy access to good restaurants. The rooms do need a little refurbishment. The pillows are lumpy, and need replacing.
Perfect location To avoid room 323 as A/C machine is hanging on the outside of the wall and give a lot of noise and vibration in the room. Did not want to change room as we arrived at 1am in the room and it was only for 1 night but it was very uncomfortable.
Our room had a wonderful view of the monastery. Very friendly and helpful staff. Excellent breakfast included the famous Portuguese pasteis.
The hotel is placed in front of the monastery of Alcobaca, having the best position for visiting the town and its monuments. No
The view of the monastry was great.
Cleanliness, extrem friendly and helpfull hotel staff Room TV does not properly
The view from the hotel is spectacular. It sits high on a hill overlooking the town and the ocean. The restaurant was fabulous with amazing food and the nicest help possible. If you stay there park the car and take a taxi to town. The rate is very low and driving there is very tricky. When we arrived they did not have the type of room we requested. The front desk staff gave no information and needless to say we climbed many stairs we did not have to for 2 days until we learned there is an elevator. No information about meals was given. The safe in the room got stuck, with our things inside. On the tiny balcony there was an empty pop bottle with dozens of wet cigarettes. Smelled terrible. There is no one to help you with bags and the stairs in front are scary with bags. Worse of all was the shower....very high step in tub and the bottom of tub was like glass. Truly an accident waiting to happen.
The view to the Atlantic and over Nazare is unbeatable. Nazare and the beach is only a short walk away. Good for a night maybe for two if you don't expect luxury service. Room is a bit small, remote control to TV and AC are to be requested from the reception, breakfast is simple, no vegetables.
beautiful location. Pleasant staff
Loved the view from our hotel room. The swimming pool area was also very quiet and pleasant. We dined in the Restaurant a number of evenings and the food and service were excellent, combined with live music from a wonderful guitar player which added to the relaxing atmosphere. Hotel rooms are a little dated and could do with a makeover. The corridors are dark and a bit musty.
Great view, friendly staff, clean and great value for money
this hotel has a magnificent veiw of the sea and nazare and is excellent value
The view, the friendly staff and the excelent value for money!
The presentation of the rooms and and politeness of the staff, rooms were very high standard
the friendly staff, clean room, nice pool area
Everything To move the hotel closer to Alcobasa City
Very nice english speaking staff. Lovely hotel with a warm and friendly atmosphere. Beautiful garden with pool. Cosy living- and breakfast room. Situated close to the mountains, beach, town. Sure, we come back.
Great place and very good value
Beautifully furnished hotel in pretty surroundings. Room was clean, spacious and comfortable. Very friendly, helpful staff. Ideal for a relaxing holiday in peaceful surroundings. A car is needed to fully appreciate the area.
The very friendly of the owner
Friendly owner good service co operative good breakfast good value for 65 Euros would recommend this for anybody relaxing place full marks
kind and hepfull receptionist no
Nazaré have excelent food Price-quality relation is very bad
staff frendly quick service. no tv remote control
Nice and helpfull stuff, magnificent view from the resteurant during breakfast, good place to stay for reasonable price
Bar on top floor. Rooms and breakfast
We felt that the hotel was overrated as a 3 star hotel The hotel looked tired and in need of some TLC. I tried to cancel one night and was told it was ok. I then was informed that the next day I needed to cancel with Booking.com. I ended up paying for a night I did not stay.
All people are very friendly and ready to help. Poor heating
Beautiful boutique hotel, excellent staff, well appointed rooms in the tradition of a historic manor house.
The service and the rooms as well as the common rooms were lovely.
The room (R) and the one next doors, super breakfast, very friendly people, parking, all walking distance, unexpected good experience ! No and No again
Challet Fonte Nova is just a little jem and it stands apart from any other accomodation in its area. It offers a charming environment, great comfort and a very professional and welcoming services. The staff is very friendly and ready to make your stay there as comfortable as possible. We spent three nights in a double room which was located in the new building. The accomodation was absolutely in line with the highest standards of quality. The breakfast is served in an elegant and relaxing lounge-room and the quality of food is ensured. If you want to stay in Alcobaca and visit the closest locations (Bathalla, Nazare´, Tomar, etc.) this is the most refined and romantic place you can likely find there. Unfortunately, the hotel does not have a pool.
This hotel is a revelation. Nothing too much trouble for the charming staff and the breakfast makes other hotels look mediocre. Anyone staying here will have made a wonderful choice.
It was a beautiful house and the staff was exceptionally friendly and helpfull.
I am overwhelmed with this exquisite place, full of the charm of times gone by. The location is quite central, our room and bathroom were large and nicely decorated, breakfast was superb and served in a beautiful room, and the staff could not be nicer and warmer, making us feel really welcome the whole time. We are eager to return.
the service was excellent no
No air conditioning, no elevator or escalator, no window screens, extremely noisy rowdy people and restaurants emptying trash in alleyway thru 07:00 am, pigeons in immediate vicinity of window, no parking nearby, bedspread dirty, luggage up 3 flights etc