Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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8.0 "Beach is lovely."
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7.9 "Good location."9.2 "92%
liked the proximity to sightseeing ." 7.9 "79%enjoyed the restaurants & bars nearby ." 8.6 "City centre within easy reach , said 86%." 8.9 "Good access to the airport , said 89%." 10.0 "100%appreciated the closeness to the beach ." -
7.6 "Good vibe."8.4 "84%
enjoyed the friendly atmosphere ." 7.3 "73% thought, thehotel was modern ." 8.3 "83% thought thehotel was luxurious ." -
7.4 "Good service."8.7 "87% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." 9.3 "93% said therecreation staff was great ." 8.3 "Hotel security was great , thought 83%." -
7.0 "Nice rooms."6.5 "Only 65% said
rooms were clean enough ." 6.5 "Only 65% saidrooms were big enough ." 5.0 "Only 50% thought theshower was ok ." 6.9 "Only 69% said therooms were modern ." 5.9 "Cleanliness of the bathroom was average , said 59%." -
6.2 "Average comfort."6.5 "Only 65% said
rooms were big enough ." -
6.1 "Average value."6.5 "The
price was ok for 65%." -
4.9 "Breakfast is below average."4.1 "59% said the
breakfast was too expensive ." -
4.8 "Internet is poor."
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3.2 "Horrible pool."
Overall Rating
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8.2 "Location is great."9.1 "91%
liked the proximity to sightseeing ." 7.0 "70%liked the proximity to shopping ." -
8.0 "Beach is lovely."
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7.9 "Good service."8.9 "89% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." -
7.0 "Nice rooms."7.1 "71% said the
beds were comfortable ." 9.7 "97% thought theview was good ." -
6.0 "Average comfort."6.6 "Only 66% said
rooms were big enough ." -
5.9 "Average value."6.5 "The
price was ok for 65%." -
5.5 "Breakfast is mediocre."
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4.6 "Internet is poor."
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2.9 "Horrible pool."
Overall Rating
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8.0 "Location is great."9.1 "91%
liked the proximity to sightseeing ." 7.7 "77%enjoyed the restaurants & bars nearby ." -
7.4 "Good service."8.8 "88% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.9 "Rooms are ok."5.9 "Only 59% said
rooms were big enough ." 6.5 "Only 65% saidrooms were clean enough ." 6.4 "Only 64% said therooms were modern ." -
6.5 "Average value."6.7 "The
price was ok for 67%." -
6.1 "Average comfort."5.9 "Only 59% said
rooms were big enough ." -
4.9 "Breakfast is below average."4.3 "57% said the
breakfast was too expensive ." -
4.8 "Internet is poor."
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3.0 "Horrible pool."
Overall Rating
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7.8 "Good location."
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7.0 "Good service."
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6.7 "Rooms are ok."
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5.8 "Average comfort."
Overall Rating
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8.1 "Location is great."9.3 "93%
liked the proximity to sightseeing ." -
7.4 "Good service."8.8 "88% found the
staff to be very friendly ." -
7.0 "Tasty food."
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6.7 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." 6.7 "Only 67% saidrooms were big enough ." -
6.3 "Average comfort."6.7 "Only 67% said
rooms were big enough ." -
6.2 "Average value."
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5.1 "Breakfast is mediocre."
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4.3 "Internet is poor."4.6 "54% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The fishes and water tank in the room... Awesome view. For first time visiting, it would be nice to be given a short view of what the hotel is, where it's located, what's around, and what we can do in the hotel or sounding area.
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6.8review from
Clean, polite and friendly staff Food not exciting, location is good for view but not close to other activities
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5.7review from
I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant
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9.1review from
The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent. Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.
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8.0review from
Very nice location with a lot of activities What I hate most........the bathroom was really inconvenient.
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7.0review from
The location of the hotel and the comfort or the room I did not like the fact that in the room the breakfast was stated as starting at 6.00 am and finishing at 11.00 am but when I went down for my breakfast at 10.20 am I was told that it finished at 10.00am not as it was stated in the room.
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3.7review from
the room decor the location and the internet very slow
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7.3review from
Fantastic wallside acquarium in room. Really different and Nice.
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6.7review from
The view And lovely food and location and staff was friendly. Thanks for upgrade.
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6.3review from
Aquarium in the room if you select this option. Modern room confortable. Too expensive. Awful brreakfast in a fast food area, bad quality disproportionate with the quality of rooms and price. If breakfast is important to you do not go there.
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4.0review from
the Main Gate is far a way from the room you have to wal and walk :))
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10.0review from
The fishes and water tank in the room... Awesome view. For first time visiting, it would be nice to be given a short view of what the hotel is, where it's located, what's around, and what we can do in the hotel or sounding area.
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9.1review from
The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent. Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.
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8.0review from
Very nice location with a lot of activities What I hate most........the bathroom was really inconvenient.
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6.8review from
Clean, polite and friendly staff Food not exciting, location is good for view but not close to other activities
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7.0review from
The location of the hotel and the comfort or the room I did not like the fact that in the room the breakfast was stated as starting at 6.00 am and finishing at 11.00 am but when I went down for my breakfast at 10.20 am I was told that it finished at 10.00am not as it was stated in the room.
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7.3review from
Fantastic wallside acquarium in room. Really different and Nice.
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6.7review from
The view And lovely food and location and staff was friendly. Thanks for upgrade.
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5.7review from
I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant
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3.7review from
the room decor the location and the internet very slow
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6.3review from
Aquarium in the room if you select this option. Modern room confortable. Too expensive. Awful brreakfast in a fast food area, bad quality disproportionate with the quality of rooms and price. If breakfast is important to you do not go there.
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4.0review from
the Main Gate is far a way from the room you have to wal and walk :))
