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Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Very quiet ! Not enough international TV channels
Pleasent location and facilities
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Gym was not really a gym, pool was very small.
I hope to came to germanty and stay a gine in this hotel
Everything was great
Staff was very courteous, friendly and helpful.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Location Air conditioning not working
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Quiet and efficient in a great location
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
external sportsfacilities and free wifi no decent wifi reception in room
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Centrally located. It is little bit below value for the rate. It should be cheaper.
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Efficient. Nice lunch in garden. Wake up call on time!
food and staff view from window - but could not be helped...
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
Didn't have the breakfast as felt 15 euros was expensive.
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
spotless clean, very friendly welcome, friendly staff no
Everything was perfectly acceptable and very good value Nothing
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
Convenient, reasonably priced. I knew the hotel from previous visits several years ago
Theater visit. It is just one 100 meters away.
Very clean room excellent standard of servive. The breakfast buffet was outstanding and varied during my 3 week stay. Location ideal for all of Mannheim. Hot and cold drinks available at reception.Very quiet room at the back. Mr Benz (Owner) there each morning (not Sat) to explain extra facilities- wireless in room for rent charge (+2.50) and laptop rental for one off use. Visiting medical clinic. Very hot (34) when I was there and room fans needed. Staff didn't understand my request, but owner said that I could have used one. I was embarrassed that I knew a littler German but the owner and some of the staff speak perfect English.
The publish in your site that internet is free. They charged me 2.5 EURO.
The Mack is surrounded by buildings of the most beatiful style, full of carvings and stone sculptures, in a calme area. 3 minutes walk and you are at one of the most attracting city centres, the parade place and its nearby streets. Plenty of luxural shops and charme restaurants / cafeterias, Mack is a beauty inside beauties. There is one towel only for the shower, while it should be 2 regardeless of the hotel stars.
they for filled my wishes and the room was excellent Hotel was absolute fabulous
we occupied three rooms. Each of them were in diferent building.
It was a very good hotel and the booking on line is great. Booking .com has become my friend here in Germany I think it would be nice to have had screens on the windows, otherwise it was a great hotel and I was able to relax and regain my perspective.
Walking distance from the main station and city centre. Free internet. 24 Hrs coffee shop / bar. High windows. No outside view.
The location is excellent being only a short distance from the station. Also free Wi-Fi & a buffet breakfast are included in the standard room price.
location is good, near train station rooms are not cleaned properly. Furniture is very old and stained. There is no SWhampoo in bathroom. Internet is not working properly.
Large clean comfortable rooms, breakfast included, nice staff. I had to change room because the shower didn't work - either you freeze, either you burn (beware the 3rd floor rooms!!). Great location next to the train station, but I found the Hotel Mercure to be better value for money (cheaper and better, but the location is much less convenient). Also the corridors stank a bit of cigarette smoke.
Yes. It is conveniently located opposite the train station. Free internet. 24 hr bar and coffeeshop.
the wellcome of the desk people little charm & room near the outdoor neon hotel sign
very good beds and a tasty breakfast, we stayed for one night the noice outside, but that is the risk when you stay in a busy center
I did enjoy the breakfest downstairs. The bed was very comfortable and I had a nice view of Mannheim. I did enjoy reading the newspapers. I wished the Wi-Fi was more reliable. It only really worked downstairs in the lounge.
close to transport, staff were really helpful with a medical issue that arose too hot no air con in the room. When i opened the windows, it was too noisy to sleep well
The hotel staff were very friendly and accomadating. The hotel is in an excellant location and within walking distance to everything. I realy enjoyed breakfast. The only issue I had with my hotel was that the bathroom was in disrepair (broken, loose tiles and such). Otherwise, I would give it better reviews.
The hotel is very central in the city and easy to find near the railway station. The room was modest but had all the essentials and I did not want to spend a lot of time there anyway. The internet facility in the hall was always free when I wanted to use it. I did not use the wi-fi which I understand was available. The reception staff were generally helpful and friendly. When I arrived after 1.00pm my room was not ready, which was surprising. Then the shower did not work properly so after my second night (of five) I moved to another room where everything worked fine. The breakfast buffet was rather ordinary but there was sufficient quantity, so no need to go hungry!
Location in city centre was excellent. Good spacious room, more than adequate breakfast buffet. Helpful staff The shower was invariably cold and kept cutting out. The stairs to the first floor might have been a problem for someone older
convenience and location as well as value. room smeeled of smoke, no distinction between smoking and non smoking rooms. old and need repairs. Overall OK for 1 night because of value. Great breakfast. Very friendly staff.
Excellent location, very polite and helpful staff and best part is free Wi-fi in the rooms The rooms are quite small and the breakfast is quite limited.
For what it costs,it's very good.For one night stay it was perfect Everything was as expected
The way the ceiling of my bathroom fell in.
well, it was well located, very close to the train station. the room was big and clean. breakfast, incl, was diverse and good. ok price.
Close proximity to train station, good breakfast, newly refurbished marble shower rooms The hallways looked like a zero star hotel, the matress was old and the room still had a slight hint of cigarette smoke.