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The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
Modern and nice hotel, good location! Nice staff, good value for money!
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Location, English speaking staff Had to pay for parking
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Everything was great
I hope to came to germanty and stay a gine in this hotel
Gym was not really a gym, pool was very small.
Location Air conditioning not working
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff was very courteous, friendly and helpful.
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
Staff very friendly & location good Renovations programme ongoing, no advance advise when booking.Paint odour very strong & objectionable.Room allocated not acceptable, sought & got change of room.
good breakfast, clean room, although small room the curtains could not be closed completely, so there came quite a lot of light through
Very good situation, not far from the city center. Lot of restaurants and terrases in the surroundings.Very polite and nice staff and a perfect choice for the breakfast. The car traffic is a little bit too heavy and noisy.
one receptionist was quite rude - the rest were nice. Also when asked for a towel and glass at reception, I never received it.
room is big enough; the staff are friendly and helpful. The public transporation is not so easy to access from the hotel to the other parts of Mannheim.
Free Wireless LAN. Very good breakfast. Big and comfort single room. Friendly and helpful waiter and waitress. Best thing is, there is a electric kettle available in each room, which is widely missing in most hotels in German.
Poor quality of the equipment in the room/bathroom. Problems with the internet connection.
The breakfast buffet is nice and was included in the room price. It's right at the edge of the town centre, so handy for getting in and out. Rooms are OK, but a little old. No airco and opening the window is very noisy as it's on a busy street.
friendly staff. price / quality ratio is not in hotel's favour. Dusty room with old furniture. Only stayed there becaure other hotels were overbooked already.
The staff was very helpful. The breakfast was great.
Very close to train station.
Location in the heart of Mannheim, 2 blocks from the main train station. The building has character, the rooms are large and clean, the beds comfortable. Our room faced the front and the road can cause traffic noise. On Saturday night the street was full of party revelers, very loud ones. The party lasted until 4am. My husband used ear plugs, which I finally did as well. The noise is muffled by good windows, but be aware if you are noise sensitive, and ask for a back room.
Clean rooms, pleasant staff, conveniently located, reasonable price. Rooms got very stuffy when it was hot.
the room was really clean, nice location and nice staff my room was on the side of the street, some noise from the street.
The hotel was comfortable and warm. The restaurant offered a wide selection of local dishes which were well presented, freshly cooked and very appetising. Selection of local wines was excellent for a small hotel.Nicely decorated, clean, quiet. No lift which could be a problem as all bedrooms are on first or second floor.
Excellent hospitality Maintenance of some facilities maybe not enough
cnvenient, comfortable, very nice owners
Beautiful, large and clean room, beautiful and very clean bathroom. Good breakfast, excellent position, very kind staff. No elevator
Dogs was allowed and without additional costs, Breakfast was very excellent No lift, elevator, Parking places was far and very dark
Good location,near main shopping area (Konigsallee), and old town.(Altstadt)
Theater visit. It is just one 100 meters away.
The publish in your site that internet is free. They charged me 2.5 EURO.
Convenient, reasonably priced. I knew the hotel from previous visits several years ago
we occupied three rooms. Each of them were in diferent building.
they for filled my wishes and the room was excellent Hotel was absolute fabulous
Very clean room excellent standard of servive. The breakfast buffet was outstanding and varied during my 3 week stay. Location ideal for all of Mannheim. Hot and cold drinks available at reception.Very quiet room at the back. Mr Benz (Owner) there each morning (not Sat) to explain extra facilities- wireless in room for rent charge (+2.50) and laptop rental for one off use. Visiting medical clinic. Very hot (34) when I was there and room fans needed. Staff didn't understand my request, but owner said that I could have used one. I was embarrassed that I knew a littler German but the owner and some of the staff speak perfect English.
The Mack is surrounded by buildings of the most beatiful style, full of carvings and stone sculptures, in a calme area. 3 minutes walk and you are at one of the most attracting city centres, the parade place and its nearby streets. Plenty of luxural shops and charme restaurants / cafeterias, Mack is a beauty inside beauties. There is one towel only for the shower, while it should be 2 regardeless of the hotel stars.
people (stuff), quiet although in center of the city, close to everything no
access to the hotel. having your own key and getting in and out like your home was great
at the city centre no services available. television channels all broadcast in German Language
convenient place, accessible from everywhere internet connection did not work
Good position, comfortable bed, large room, clean and tidy. The street lights were too bright but the curtains were too thin and didn't darken the room adequately for sleep
neat and clean. helpful staff. though the official time of checking in is in the afteroon, i was able to get a room in early morning. didn't want to pay for the internet.
The situation of the Hotel was excellent,especially for shopping but alsoa short distance to the Main Railway Station.The room was com-fortable enough and the breakfast acceptable Nothing
It was a small room but perfect for what i needed since i was gone most of the day i just needed a place to stay. it was very clean and nice. how they changed the towels everyday whether i used them or not.
The room was excellent. For a family of 2+2 we were given a spacious room with a double and two single beds. The room was excellent and the staff seemed genuinely pleased to see us. We found the area quite noisy until early in the morning (we did stay for a saturday night); so we had the no aircon/noisy area/hot evening dilemma. We also felt that at €7 ea., breakfast was expensive with only a small range and no hot food on offer. The breakfast room was small compared to the size of the hotel - perhaps they expect you to eat out.
The location is good. Our room is next to the smoking room, so the air was very bad. There were 2 doors. After the first door there is a bath room, but the first door has no key. We did not feel sure. Furthermore, you have to pay for the breakfast. So, it is not so good price.