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Great location, whole new object.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Very quiet ! Not enough international TV channels
Pleasent location and facilities
Gym was not really a gym, pool was very small.
Staff was very courteous, friendly and helpful.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Location Air conditioning not working
I hope to came to germanty and stay a gine in this hotel
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Everything was great
Location, English speaking staff Had to pay for parking
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Efficient. Nice lunch in garden. Wake up call on time!
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Quiet and efficient in a great location
food and staff view from window - but could not be helped...
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
Centrally located. It is little bit below value for the rate. It should be cheaper.
external sportsfacilities and free wifi no decent wifi reception in room
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
Location is great, very close to the train station. Reception staff really helpful during our stay. Despite been on a main road I found it to be very quiet. I left clothing in the wardrobe, I called the hotel twice and also emailed them, they said nothing had been handed in. It would have been nice if they checked immediately rather than wait for house keeping to find it.
It is close to the train station, convenient for traffic Poor facility.
it was comfortable, no complaints
Cleanliness and comfort of the rooms. 24 hour tea and coffee facility at reception which was not charged as no facilities provided in room as is usual in hotels in England. Excellent reception staff.
Proximity to the Hauptbahnof
Nice hotel, not too big and very friendly staff. Excellent location in Mannheim Nothing to report
Good location, nice breakfast and nice staff The shower was horrible in room 203
Very friendly and helpful staff Proximity to the station / trams etc Comfortable beds - quiet room at back of hotel First room offered was at the front of the hotel - very noisy and vibration from street
Great location right near the station with very helpful staff. The shower curtain was in a bad state and required replacing.
cnvenient, comfortable, very nice owners
Good location,near main shopping area (Konigsallee), and old town.(Altstadt)
Excellent hospitality Maintenance of some facilities maybe not enough
Beautiful, large and clean room, beautiful and very clean bathroom. Good breakfast, excellent position, very kind staff. No elevator
The hotel was comfortable and warm. The restaurant offered a wide selection of local dishes which were well presented, freshly cooked and very appetising. Selection of local wines was excellent for a small hotel.Nicely decorated, clean, quiet. No lift which could be a problem as all bedrooms are on first or second floor.
Dogs was allowed and without additional costs, Breakfast was very excellent No lift, elevator, Parking places was far and very dark
Clean rooms, pleasant staff, conveniently located, reasonable price. Rooms got very stuffy when it was hot.
the room was really clean, nice location and nice staff my room was on the side of the street, some noise from the street.
Location in the heart of Mannheim, 2 blocks from the main train station. The building has character, the rooms are large and clean, the beds comfortable. Our room faced the front and the road can cause traffic noise. On Saturday night the street was full of party revelers, very loud ones. The party lasted until 4am. My husband used ear plugs, which I finally did as well. The noise is muffled by good windows, but be aware if you are noise sensitive, and ask for a back room.
Very close to train station.
they for filled my wishes and the room was excellent Hotel was absolute fabulous
Very clean room excellent standard of servive. The breakfast buffet was outstanding and varied during my 3 week stay. Location ideal for all of Mannheim. Hot and cold drinks available at reception.Very quiet room at the back. Mr Benz (Owner) there each morning (not Sat) to explain extra facilities- wireless in room for rent charge (+2.50) and laptop rental for one off use. Visiting medical clinic. Very hot (34) when I was there and room fans needed. Staff didn't understand my request, but owner said that I could have used one. I was embarrassed that I knew a littler German but the owner and some of the staff speak perfect English.
Theater visit. It is just one 100 meters away.
we occupied three rooms. Each of them were in diferent building.
The publish in your site that internet is free. They charged me 2.5 EURO.
Convenient, reasonably priced. I knew the hotel from previous visits several years ago
The Mack is surrounded by buildings of the most beatiful style, full of carvings and stone sculptures, in a calme area. 3 minutes walk and you are at one of the most attracting city centres, the parade place and its nearby streets. Plenty of luxural shops and charme restaurants / cafeterias, Mack is a beauty inside beauties. There is one towel only for the shower, while it should be 2 regardeless of the hotel stars.