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kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
The room,Service,The Staff,Luxury,
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
Best value for money on our recent trip
The bedrooms are spacious
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Good facilities fair price
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
The shower was great, good location made it easy to find
In the centre of town,so handy for shopping and restaurants.
Easy access staff friendly and willing to help Better facilities in bathroom bed was a bit small enen though im average height more coffee satchels
Good value hotel in a good location Initially overcharged on the internet deal quoted - later rectified Adjoining rooms with interconnecting door are not well enough soundproofed
Location, hix brand, you know the standards None
Very clean and fresh Good sized rooms No stool in disabled room toilet to sit at sink. No instructions on how heating system worked. Faulty lights in communal toilets had not been fixed for over a week. Toasters very slow to brown. Fresh juice machine not refridgerating.
The best thing about the stay was the fact that the car park was adjoined to the hotel. The shower was great also. I was disappointed not to have more than one towel in my double room. I was disappoined not to have enough coffee or any shortbread in my room.
Room was extremely clean, all facilites well maintained and staff were very poilte and helpful. Breakfast can be difficult to get seated as no seating plan and if all guest arrive at same time, then tend to have to wait for seats and also for the food items to be replenished.
Excellent facilities in good location Nothing
The breakfasts were excellent
good breakfast, room was very comfortable with good bathroom facilities
Good location with off street free parking. Nice room with excellent en suite facilities. Owners welcoming and helpful. Room did get a little chilly but the weather was unseasonably cold.
conversations with hosts. helpfulness. some of company found bed and pillows hard.
The warm welcome given and the extremely helpful manner throughout our stay, being very informative of the area, with very homely accomodation.
The staff were very kind and helpful about my coeliac, My husband found the bed too small.
The bed was fantastic.
We liked the on suite facilities a large bathroom.Staff were friendly. Furniture was old rather than antique.T V did not work .
Very comfortable, good food, punctual, and helpful staff
Large rooms & ensuites
The luxurious grand hall was beautiful. The setting was very relaxing. The quality of food was not equal to the surroundings.
attentive staff and management. the impressive hall
Loved the fact that the decor was kept very much in the style of the period of the house. Lounge, fireplace and stairs are wonderful. Even though the furniture did fit the period it was a bit large for the room we had - not much space between bed and armoir and secretaire, but the bed was supremely comfortable.
As a member of my family lives in town, we often go for a drink in the Lands of L when i'm there. I love it in the winter with the grand fireplace, sofas and relaxed atmosphere. Nothing to do with the hotel, but the local authorities could do to re-tarmac the road before the entrance to the driveway.
We as a small party thought all the staff were excellent
The hotel was very comfortable and the staff were very welcoming and prepared to assist in whatever way they could without being intrusive. Food and service in the dining excellant none
The hotel was like staying in some ones country mansion as a guest of the family no
Felt as if staying at a wealthy friend's home, loved the architecture and decor Hard to find
Warm welcome at reception. Great relaxed atmosphere in hotel itself. Lovely well appointed room. Nothing like the luxury of acomfortable four poster bed to rest one's weary head. Food was imaginative well cooked and presented. Staff were attentive, efficient and very helpful.(Particularly the young lady who was doing service at breakfast. Please pass on our compliments to her) The weather... but there is nothing you could do about that !!!!
Very comfortable, excellent service none
Good rooms, helpful staff and nice meals Was a bit difficult for my father who is disabled
friendly people clean rooms
The people who ran it were lovely the rooms were a littel tiers and in need of some TLC
the room was lovely. free wifi bathroom was a bit shaby but clean and functioning
staff very friendly and helpful
The warm welcoming from the staff. the breakfast was great. My room was a little cold.
There was a warm welcome and during my stay, nothing was too much trouble for my hosts. Decor, furniture and fittings are top class and my room was large and immaculate. Breakfast was freshly cooked to order and generous: a substantial meal and a pleasure. The small bar is beautifully furnished and welcoming. Parking is easy and free. The hotel is undergoing a complete renovation and will rectify its one deficiency (the lack of a restaurant) by the spring. The renovation work does not impinge on guests.
Breakfast was very good. Room was nice and warm with very friendly staff. No soap in bathroom and no shower.
Comfortable, spacious, excellent restaurant and food, nice location, fair walk into city centre, but enjoyable No, cannot complain, it was my third visit, and will continue to use this hotel
We only stayed the one night and found it to be a nice clean and friendly hotel with staff only too happy to help you. We eat out in town but if we stay again we will eat in as the food looked great and the smells from the restaurant were mouth watering. Breakfast was fantastic with plenty fresh fruit and a large fry up if you wanted it. We were woken up at just after 6:30 with a constant drumming noise that lasted around 20 mins, spoke to staff and was told they were having problems with heating system and they could not apologize enough and hoped it didn't spoil the stay. Have to say it did not as we have a young son who gets up at that time most mornings anyway. We were aware of the traffic noise when we first went to the room but what do you expect from a hotel in a town so no real problem.
THe staff were excellent as was the food. Leisure facilities for changing were poor as was the fact that there was no attendant overseeing the pool or 'mini' gym.
Food was exellent value 4 money Not enough parking places
Cosy atmosphere and relaxing environment. Complimentary glass of wine and bathrobe were not expected but very welcome. Staff serving the morning breakfast was not very attentive.
friendly, efficient staff and excellent food - breakfast, high tea (up to 7pm) and bar snacks (up to 9pm) are are as good as you'll get. Formal a la carte menu very good but expensive. Reception staff and restaurant staff outstanding. Bar area very informal and enjoyable, relaxing with helpful, attentive staff. Bar prices (including meals) very good. Stayed in a twin room with my son. Room clean and functional but dated with tiny TV. Bathroom very dated. Beds were small singles and very, very soft/squeaky mattresses - the beds would be the main reason I would think twice about returning. Also at £88/night B&B for a twin room I think the hotel is a bit overpriced - £75/night would be about right.
Every single member of staff was polite friendly and helpful. The food was excellent and the facilities perfect. We felt relaxed and would definitely return.
Nice family atmosphere
location, common spaces, staff room filthy and never once cleaned while we were there for 4 days and constant noise
The location was brilliant, just across from Caird Hall in the city centre. It was only a ten minute walk to pubs/clubs/restaurants. We were in a twin en suite room which was very large and had soft comfy homely beds. The shower would vary from full blast power shower to a trickle very suddenly. It took a long time to get lathered up and hosed down when it was shower time
location, ease of access, friendly staff
A clean and inexpensive room with a comfortable bed. Centrally located in the city. Friendly and helpful staff. Room lighting a bit dark - but heck it's a bedroom! Late night background noise might annoy some people.
Dindee Backackers was very comfortable,alougth not very good for lame or disabled ,,while there was an elevator this was located on 1st floor and stairs had to be climbed to get to it. Only one complaint and it was the radiator in bathroom was far too warm
Situated between the main shopping centres so very easy to get to. Easy to access and efficient booking in/payment process. The bed was very cosy to sleep in!!!! No chair or tv in the room so was very difficult to entertain a small child. Was not shown the tv room or kitchen facilities by any staff so didn't know what the procedure for there use was. Room was at the front of the building and was extremely noisy during the night.
The variety of the breakfast and staff so pleasant at all times The fact that to move around had to travel bt taxi a hotel courtesy car would have been nice to travel into town?
Excellent Breakfast - Fresh Fruit No
Excellent restaurant , reasonably priced . Friendly staff . We were kept awake for several hours during the night by noisy wedding guests and taxi drivers sounding horns to attract their clients at 01.30am .
Generaly, a well appointed hotel. Relaxed athmosphere. Room allocated was primarily intendes for a disabled guest/guests. We had no impairments and would have appreciated a room with bath - we must stress that we did not ask for a room change.
From the moment we arrived until the time to leave, we were very well taken care of. The staff are faultless, always smiling and pleasant and nothing is too much trouble. The views from the restaurant are lovely and we had some of the best meals... try the trawlermans platter..... delicious. The room was a very good size and Spotlessly clean. Many thanks to all, it was a lucky find for us, and we will be back.
free Internet access and very comfiortable rooms
A big bed and good food! There was nothing that I can say I didn't like.
Clean and safe for a lone female traveller It was a bit too hot for me and the floor boards squeaked a lot
Nice big bed and room, which looked relatively new. Very clean too. Near airport and Ninewells Hospital. Shower was a bit unpredictable on the 2nd night, fluctuated between hot and cold.
The pleasant surroundings , the pleasant room and the of the staff. I would stay again.
everything especially the food
Good food. Pleasant staff. Breakfast area very small when queuing to be served. Bed uncomfortable. Room very small. In need of up-grade. Shower very inconvenient in bath. 40 to 50 young people gathered in the street untill 3.30am very, very roudy. Expensive compared to others in the area.
Charming and accommodating staff. I arrived at 6.45am, exhausted and they immediately let me check in (6 hours early!) and arranged breakfast. Lovely quiet lounge for coffee and conversation.
Helpful staff and closeness to city centre
Very comfortable and good location
The restaurant was fantastic we ate there both nights, the bar was friendly and cosy. We had a huge bathroom also unfortunately there were builders walking on scaffolding outside our window all day
The availablity of wireless internet. The room was cold during the day.
Helpful and friendly staff rather tired decor. old fashioned.
Easy to find, excellent location to town centre shoppping, plenty of amenities close by. Excellent, clean, modern rooms. Excellent choice of breakfast and very helpful staff. Recommended
It was very welcoming,the staff were very helpful and friendly.The hotel was very authentic to Scotland and it was very nice to see it had kept its character. The food was excellent and the service was efficient.
Have good areas in the room. Good cleaning. Having to take a shower on your knees/sitted down because of the low cyling.
The friendly staff and the atmosphere, we immediately felt we were welcome, excellent food, a very enjoyable stay.
Friendly helpful staff. Nothing hotel was great.
room and food were ok, we received what we paid for
Close to the fishing. Clean. Staff tried hard . Food good
Beautiful and comfortable envoironment, delicious dinner. None.
the breakfast was lovly, all staff where excilent. there was no fault at all with the sevice or hotel.
The room was very comfortable and the staff was helpful. The breakfast was great and the hotel was very child friendly. Even had a high chair set at every meal we ate.
Overall experience of staying was excellent. Staff were friendly and helpfull. No bad points that I could think of.
The hotel was good and the staff were good. We didnt raise it but the people next door to us were very noisy on their arrival back at the hotel after midnight. This was not good for us early risers. The breakfast service didnt start til after 8qam and we had to be away before then.
Stay as stated above was excellent. None I or my wife can think of
The staff were courteous and the room was very comfortable. I would stay there again. We breakfasted at the Beefeater restaurant and the coffee was nearly cold, even though we arrived at the time the restaurant opened.
We enjoyed our stay at the lodge, the evening meal was very good value and the restaurant staff very helpful. The breakfast was also very good with lots of variety. First hotel I have ever stayed in that offered Soya milk. Would also like to see a gluten free menu as well. Quite a distance to carry luggage from the car park to the annex. Although the evening meal was good value, some parts of the menu were Monday to Thursday, maybe for guests this menu could be available 7 days a week?
Friendly staff fast breakfast quiet room Slow service in restaurant in evening
the receptionist was very friendly and the room was comfortable
the room/size was great the bed wasnt comfy atol
cleanliness food and easy acces to city center also closeness to the wedding we were attending and very helpfull staff drinks were expensive
Spacious room and en-suite, with good parking. Breakfast was average. Too few breakfast staff for the number of guests.
Comfortable bed, basic room but entirely appropriate for our overnight stop Bathroom tiles 'tired'; could smell cigarette smoke in the corridor coming from another bedroom
You get what you pay for.Situated close to the high way.
On arraival, premier inn did not have my booking, but fortunately they had some spare rooms available, why did your booking system connect with premiers?.
Easily accessible for guest with mobility difficulties. (Disabled- friendly) room was clean, fresh, comfortable, quiet. Receptionist pleasant. Good food at reasonable price, and good service, at attached restaurant. 1. Confusion was caused when searching for map after booking on internet. Map showed two Premier Inns on site, and several with same or similar name. This needs sorting out. 2. From car when driving to hotel,inn sign obscured by overgrown tree. 3. Not very clear how to find and work heating controls in room - had to figure it out. An explanation would have neen useful.
everything staff very helpfull and smart. very handy for bus service to dundee found nothing to complain about
All told a very enjoyable experience.Nice accomodation, pleasant and helpful staff and we both felt that we would definitely book with you again Restuarant food was excellent but this was marred greatly by the lack of staff on breakfast duty. This resulted in inordinate delay and many disgruntled patrons who were quite vociferous in their complaining, and rightly so. This was a shame because with even one extra staff member on duty the whole process could have been efficiently managed.
Bed was a bit lumpy and uncomfortable
The friendly attitude of the staff. Helpful reception staff. The themed nature of the attached restaurant. good breakfast available. Very pleasant surroundings. Close to public transport. Old computer equipment for internet use and in bad position
close by to the town,location for eating,entertainment was good