Everything was spot on. Wouldn’t change anything
They were closed when we arrived in Perth and there was no answer on the customer telephone line. We had to book another vehicle direct with hertz
Very courteous and processional staff at both Christchurch (where we picked up the car) and at Queenstown (where we dropped it off).
AMAZING service by Ace rental cars again! So straightforward and the best price in Melbourne! Staff are always so friendly and happy to help! Thank you again
I made a simple request to shift my pick-up time from 10 AM to 8:30 AM, but the entire experience turned into an incredibly frustrating ordeal, and the request was ultimately not fulfilled. Instead of providing a straightforward solution, I was asked to call the shop directly to make the adjustment myself. Despite multiple attempts, no one answered the call. Left with no choice, I went to the shop in person, hoping to resolve the matter. Unfortunately, the experience worsened. I was attended to by an Asian lady who outright refused to assist me. Instead of addressing my concern, she directed me to call another number within their company, even though I was already physically present at their office. It felt utterly unreasonable that I, as the customer, was being burdened with the responsibility of chasing down a resolution while standing right there. What added to the unpleasantness was the way I was treated. The lady’s tone and choice of words were far from respectful or professional. Rather than offering help, her demeanor left me feeling dismissed and disrespected. This level of service was shocking and unacceptable. After this ordeal, I happened to come across reviews on Google, and it became clear that my experience was not an isolated case. The negative feedback from others now makes perfect sense to me. It's disheartening to see such poor service and lack of accountability, especially when dealing with a request as simple as a slight adjustment to a pick-up time. This has been an eye-opening experience, and I hope the management takes serious steps to improve.
Great service from pickup from the airport and transport to the depot. Fast and efficient processing. Excellent briefing on the car features including setting up our profile for the navigation / entertainment. Friendly and helpful staff.
