Speedy admin. Very clean, almost new vehicle. Description when booking met our expectations re size (for luggage), spec, etc.
i came about 10 minutes before the pick up time but they said they cancell it because they don’t have my (phone number). i was really disappointed what in the world a person making a booking without giving any detail. location is atThrifty, footscray, Victoria. the cuctomer service was very unproffesional, and it looks like they have done it very frquently to their customers even if you we have a booking confirmation code. it was on the 23/12/2024.
Ok, got delayed by 30mins picking up the car because a customer drove off with the keys for our car so we had to get another car, it was Abit annoying because we were late getting to where we were going but other than that it was ok
Shout out to William and the lady in the Franklin Street office; super-nice people and great service!
pickup people were great. Location was a bit out of the way but easily reachable on public transport. My huge problem is that we returned the car about 90 minutes over a 24 hour period so they charged us an extra day of rental (at half price) which I was ok with. What I was NOT ok with is that they also charged (full price) and additional day of ALL the fees--insurance, tax, one way drop off, administration recovery, Vehicle rego recovery, credit card surcharge and prepaid tolls. All these additional fees were over $100 extra. I was not told at either pickup or return that these fees were charged daily. When I contacted them they would not refund ANY of these fees, not even a 50% reduction. I had a rental from Hertz during the same vacation and picked up the car a day early and was only charged ONE day of all those fees (for a 4 day rental) I will NEVER EVER rent from Thrifty again--it was highway robbery how much they charged and now I have to get the credit card company involved and it's wasting a lot of my time. For approximately $100 they would have been able to have a reasonably satisfied customer, but they sure don't now!
Pros:
Friendly service, clean modern car.