Cons: A decieving contract. full of holes.
I purchased an insurance that costs twice as much as the car and when the car broke because the of a bump on thr road they forced me to pay all out of my pocket.
staff speaks poor english so it's impossible to deal with them on a complicated matter.
never i will work with this company again and advice you the same.
Mar 1 2017
They tacked on an extra daily charge for snow with
Pros: Convenient location close to city center
Cons: extra charge they did not tell me about
Aug 2 2017
AVOID RENTING FROM THEM
Cons: WE GOT CHARGED DOUBLE AMOUNT OF WHAT WE BOOKED.
SO EXPENSIVE FOR THIER COMPATATORS IN SERBIA .
Nov 28 2017
Pros: Staff, pickup and drop off were great. They offer roadside assistance 24/7. Their cars have less mileage on them compared to other rentals. Overall I was very happy with customer service.
Cons: So I rented from Hertz Enterprise and Avis. Avis had the best deal however what they don't tell you on the website is that their green card which allows you to take the car out of the country is almost double what the other charge €70 vs €40. There was a guy serving another customer who made a remark that if you book on North American websites price is cheaper online but then you end up paying way more for all the additions at the counter. Yeah didn't appreciate his snarky remark so much.
Oct 21 2017
Pros: The car was clean, and very good gas
Cons: Insurance that I puchesed was not valid,claiming that I can’t buy insurance for the car that is there’s. I thought Avis was a franchise and that all of them was the same regardless of location. I head to call and cancel previously bought insurance and buy there’s. I don’t understand what’s the point offering insurance thru the same booking company if nobody is accepting it, very frustrating. The price was same by the way
Costumer service was ok but on the low level
Jun 23 2017
Cons: 8000e liability on my credit card required?!
Jun 25 2017
Be prepared for pushy salesmanship!
Pros: The car provided for us was very nice, it had less than 10000 km on it and was very clean and comfortable. There were no mechanical issues with the vehicle.
Cons: The rate was more expensive than what I reserved through Kayak. I don't think the rates on Kayak actually exist, and I believe this constitutes false advertising. I rejected all supplemental insurance and extras, and my rate was still higher than advertised. It was hard to convince the salesman that I didn't want any extra insurance; he wanted to charge me a rate 3x higher initially. I had to argue with him for awhile for him to come down in price, but only after he threatened that if I didn't buy extra insurance, they might "find" my windshield broken in the drop off lot. This makes for an unpleasant pick up experience.
Aug 31 2017
Pros: the initial price
Cons: no windshield washer fluid-at all
not washed, not cleaned - inside , outside
not functioning, broken right headlight-noticed by police at the first 20 minutes of driving, fine of appr. 50 Euro
@ pick up we dragged our luggage two blocks to the parked car because they did not drive it to the office
@ pickup noticing the scratches the girl who obviously was in rush said already noted and marked, we received a paper unreadable with no signs of the existing scratches at the drop off three people had lots of time to find two "new" marks of 15 mm and they charged appr. 150C$ for it
during three weeks the battery failed four times
generally rude behaviour, no explanation, open derogative remarks behind us and lack of helping initiative
Pros: Affordable and efficient! We rented a car in Belgrade, Serbia for a road trip through Serbia, Macedonia, and Bulgaria. Car was great, check in and out was great, and we appreciated Hertz's policy of no-charge for spouses as additional driver (if you're a member of their rewards group).
Sep 20 2017
Pros: Excellent value. I have never driven a small car like the Toyota Aygo, but it turned out quite fine even going up the steep hills. Excellent gas mileage.
Cons: Only that there was no windshield wiper liquid in the reservoir. I have already told Hertz about this and they said that they will take care of it.
Jul 31 2017
Pros: Everything was perfect.
Cons: Price perhaps per day?
Aug 14 2017
Cons: I changed three cars during my rental. First car under rented size and they changed day after. Second car engine over heated. They brought third car tomorrow morning from Belgrade to Montenegro. All cars was with lot of damage and screeching. All cars luck like too old
Sep 6 2017
Pros: Easy and fast pickup and drop off, new and clean car. Car was exactly what I reserved.
Cons: Hertz took a large deposit for insurance even though I had insurance with another company.
Cons: Europcar representative told me that the car that I'm supposed to get has no licence plate so I need to wait 2 days until it has one.
He asked me if I need the car immediately and since I did, he upgraded me to higher level car with no extra charge.