Pros: From beginning to end, the experience was seem less.
Dec 13 2015
Pros: Friendly helpful counter staff, great value for car!
Dec 22 2015
Cons: The excessive difficulty in picking up the car due to a lack of agents and the length of time agents took with customers. Comment has been submitted to Budget
Jan 3 2016
Pros: Easy return once arrived
Cons: Wrong address on the return form. Spend twenty minutes driving around lost to find the code rental return location
Jan 6 2016
Pros: Good service and accomodating
Jan 12 2016
Hassle free pickup!
Pros: When we arrived they didn't have any cars left so they put us in an SUV for the same price without any kind of hassle. The vehicle was clean and very well kept up. It was great to not have any hassles at all with the rental pickup and drop off! Thank you! They explained the insurance to us and took the time to go over all list of items we were getting with the rental.
Jan 21 2016
Great car, price and service.
Pros: Overall great experience
Cons: What's not to like?
Jan 28 2016
Great car but no service at drop point
Pros: The car I was driving which was excellent.
Cons: The side windows and outside mirrors were water speckled and difficult to see out of.
There was only one person outside the Punta Gorda car rental building (not identified as a Budget employee to drop the keys with. I will not drop a vehicle again unless it is an identified Budget employee. He could have been anyone.
Apr 1 2016
Cons: The seats in the car were stained and in need of a thorough cleaning. They were not even vacuumed as there were hairs all over the seats. For the prince I expect a clean car.
There was also no before or after check of the car for damage, making me very uncomfortable since the car had several dings and scratches when I picked it up.
Apr 23 2016
Pros: Return at FLL was remarkably easy & quick.
Weekly price was excellent.
Pros: They clearly just overbook and accept every booking even so they don't have the cars if everybody show up. Then they lie to you at the desk. Really bad experience. No car. I booked Avis next door for more money but better and more reliable service
Cons: They clearly just overbook and accept every booking even so they don't have the cars if everybody show up. Then they lie to you at the desk. Really bad experience. No car. I booked Avis next door for more money but better and more reliable service
Aug 27 2016
Cons: The drop off zone is not easy to find be cause of the signalisation chiche id not efficient In Miami airport
Sep 5 2016
Easy friendly pickup
Pros: The counter guy was friendly efficient and helpful . Car was close to terminal great especially in the heavy rain. Return couldn't have been easier
Cons: It was all good
Jul 16 2016
Quickly got me on my way
Pros: Again another friendly and professional agent. Got me checked back in real fast.
Aug 28 2016
Pros: Price and speed of service
Cons: You don't offer a 1/2 tank fuel option
Sep 13 2016
Rental car to get me from SRQ to TPA.
Pros: Cordial counter representative. Fast response. Relatively quick check-out process.
Cons: Cars are across the street from the main terminal at SRQ and with the construction at the airport, it was a bit unsettling.
Cons: The car was not ready on time and I had to wait half an hour. They were eager to offer me other cars for money. The person bringing the car around was extremely rude. The bluetooth connection on the car did not work.
Apr 7 2016
Pros: For alow budget car the Hyundai was pretty good.
Cons: The price in Sarasota was expensive.
Apr 7 2016
Pickup was 9 miles from the airport
Pros: Was not the regular on site rental location. Stood in line at the counter for 20min to find out it was actually at a tiny off site satellite office. Cost me a $35 taxi ride to get the car snd another $25 to allow me to drop it off at the airport upon return.
Pros: The gentleman at the Sarasota airport counter was very polite and accommodating! He did a great job getting me in and out of the rental process. Highly recommend Payless for weekly rentals. Car was clean and in great shape.
Mar 28 2016
Pros: Best pricing for sure....
Cons: Very slow service and didn't understand needing to wait in line @ drop off instead of a stream line check out.
Apr 25 2016
Very convenient and efficient.
Pros: Convenience with car pick up atthe airport lot just outside the exit doors.
Cons: The effort to sell extra insurance when my own personal insurance is adequate
May 1 2016
Pros: the vehicle for the price
Cons: the fact that I had to go into the terminal to return keys, while the competition had people at the parking area for dropoff
Aug 29 2016
Overall, not bad
Pros: Ease of making the reservation
Cons: I specifically rented from Payless to drive the car they advertise for the class of automobile I rented...they didn't have that when I arrived; the car could have been cleaner, inside and out; overall, not a bad experience at all, but definitely room for improvement.
Cons: Car shook and rattled when I drove it.
Smelled like smoke
Pick up location was not at addressed on email confirmation. The office had moved to airport.
Jan 10 2016
Pros: Super easy to drop off and pay. No wait.
Apr 5 2016
Cons: Old car on its last leg
Apr 13 2016
Pros: The review would be 5 stars all around, but they didn't have any cars when I arrived for my reservation. This was fixed within 5 minutes though, with excellent customer service. I had to drive a compact car instead of a mid-sized, but that ended up being ok. The agent gave me a little break on the price for this inconvenience. My total bill ended up being just over $90, including gas, for 3 days! Such a great price!
Cons: When I arrived there were no cars available. So I had a moment of panic, visiting other rental agencies. I got so lucky though, because somehow they found one for me only about 5 minutes later. A line began to form behind me, and I don't know what those people did... But my experience ended up being pretty awesome.
May 11 2016
Car requested not available.
Pros: Sarasota airport under construction changes. Rental car p/u outside in parking lot . Where to go not well defined, inside, at checkout, car requested not available. Ended up paying about $15 more for vehicle obtained. Only needed it for one day, picked up in Sarasota, dropped off in Orlando.
Cons: Vehicle requested not available, subject to up charge.