Excellent
9.0
Pros:
They gave me a good rate as I had to extend my stay due to the snow...it was very clean and the fence and the guard at the entrance made me feel safe.
Cons:
It isn't their fault but covid and all the snow kept many things from being open .
Excellent
9.0
Pros:
Gated property
Excellent
8.0
Pros:
Clean. Nice rooms
Cons:
The front desk lady Andrea was a little rude and short with us, there had just been a snow storm and I think she was stuck working for days, so I think she might have been a little bitter. No restaurants open.
Excellent
9.2
Excellent
10.0
Pros:
Nice staff
Excellent
10.0
Pros:
It was awesome they took care of us great anyway they could your stay better they went above and beyond to keep us happy thanks for the great stay
Cons:
Weather.....lol we were during ice storm but as far us staying there it was awesome
Excellent
10.0
Pros:
It¿s all Elvis. The girl in the gift shop, Wendy, was extremely friendly. This is our third time staying here and we are booked again for June. It¿s awesome and it won¿t disappoint
Cons:
I wish they would show more Elvis movies on their tv or during the day at the theater. They had a wonderful singer however he was only there a few days. We wish they would¿ve had more of him, Robert Haynes or someone after him.
Good
7.0
Pros:
Friendly bar staff, nice check in staff.
Cons:
There was a large brown stain on bedroom floor by window, the bedskirt had large holes in it. Paying for parking after paying for room was a big let down.
Excellent
10.0
Pros:
The entire experience was amazing! The staff was great and extremely helpful!
Cons:
No
Excellent
10.0
Pros:
Thou My Mom passed away the weekend before her trip to Graceland, it was difficult and painful. But my sis and I still had a wonderful tyme and made the best we could outta our trip.
Cons:
The only thing that I got upset with a staff employee was... The doors were open to the Graceland Store. So I decided to go inside. Not realizing hours. She was very rude saying they were closed, running us out. Locking the doors. She acting like we were trying to steal something. If it was closed...WHY IN THE HECK WAS THE DOORS UNLOCKED. That was her fault NOT mine! Just the way she treated us, was rude and unnecessary.
Excellent
10.0
Pros:
The room was lovely, the staff was wonderful, and they were so accommodating because we had to cut our trip short due to the winter storm coming in.
Cons:
There wasn't anything I didn't like about the hotel or our stay.
Excellent
8.8
Mediocre
2.0
Pros:
the bellhop was amazing, but beyond that I was incredibly disappointed with how we were treated when here. Our first trip was amazing, but our second trip was so disappointing.
Cons:
1st room had a HUGE stain on the floor. The rooms were nothing like our first stay. The front desk staff lacking in kindness and just common courtesy. Unattended barking dog for hours made us change rooms. Downgraded from king to double, no money back.
Mediocre
2.0
Pros:
the bellhop and another bellhop downstairs, but the women at the front desk were awful. Downgraded from the king suite we paid for to a double due to an unattended barking dog. 3 other guests complained too. Awful experience.
Cons:
Stain on floor was nasty. Unattended barking dog was awful, so we changed rooms. Downgraded from king suite to a double room and lost money. Told I'd get refund and never did. HUGE disappointment. Bellhops were only positive, nothing like 1st visit.
Excellent
8.0
Pros:
Comfortable room, modern amenities.
Cons:
Some of the staff was absolutely fantastic, others were really sub-par for this level of hotel.
Good
7.0
Pros:
Decor, room amenities, hotel offerings (when fully open). Location is great if going to Graceland, but the area is not nice, so I wouldn't stay there for any other reason.
Excellent
10.0
Pros:
Beautiful..new and clean. Staff were great gor an empty hotel. Damn Corona Virus.
Cons:
Expensive but for obvious reasons. Im getting cheap in my older age.
Excellent
10.0
Pros:
Aesthetically pleasing, comfortable beds and linens. Double shower heads, one ceiling shower insert, soothing/luxurious. The staff treated us like family, very friendly and took time to answer our questions. Easy access shuttle rides to Graceland.
Cons:
We liked everything.
Good
7.0
Pros:
Everything from from the room to the lobby.
Cons:
I think the extra cost with parking and resort fees is to much. Also $18 drinks is a bit much. So cost will keep me from staying again. I can get what I feel is an equal room minus Elvis for cheaper.
Excellent
10.0
Pros:
The atmosphere, the shower is amazing and the attention to detail. The TV is wonderful as you can pick your decade of Elvis music and watch his concerts. Great for us Elvis fans.
Cons:
Everything was wonderful
Excellent
10.0
Pros:
Great hotel very elegant ,friendly staff
Cons:
Something that needs work is there breakfast it was horrible
Okay
5.0
Pros:
Fire alarm went off for 4 long minutes, housekeeping ran through the door... no notice beforehand,
Excellent
10.0
Cons:
Shower was broke but it was still a nice hotel
Okay
5.0
Cons:
Didn’t clean the room or change the sheets
Excellent
10.0
Mediocre
3.0
Pros:
Nothing really, had some nice decor and thats about it.
Cons:
my room had a dirty rag in the shower when I checked in, Internet stopped working about 2 hours into my stay, food was brought out in to go containers like I was staying in some diner or something. Very dissapointed with this hotel and its 4 diamonds
Good
7.0
Pros:
Proximity to Elvis attractions
Cons:
Coffee shop opening to late
Excellent
10.0
Pros:
The staff were so nice and helpful. The rooms are beautiful and all together just a great place to stay!
Cons:
Nope. We only saw one issue in the bathroom and it was taken care off quickly and effectively!
Good
7.0
Pros:
Clean, great location
Cons:
A lot of hidden extra fees, parking fee, pool and amenities you can’t use because of pandemic but doesn’t stop them for billing you
Excellent
9.0
Pros:
It was very clean and nicely decorated. The bed and pillows were super comfortable.
Cons:
It's not in the best part of town.
Mediocre
2.0
Pros:
Nothing
Cons:
The bed was worn out. AND in the bed and couldn't get out. Leaky pipe in bathroom. Floor was not carpeted. Floors were sticky. I want a refund. Slept in my car. No continental breakfast. Lys.
Okay
4.0
Cons:
They did not clean our room from prior guests. The sink has toothpaste in it.
Good
6.0
Pros:
guest services was aour favorite. Very friendly and gave us a great recommendation for breakfast a restaurant.
Cons:
The fact that I paid a good amount of money for a room and they offer no complimentary breakfast. Also the hidden fees for parking and a resort fee were unacceptable.
Mediocre
2.0
Cons:
The staff was extremely rude!
Okay
4.0
Cons:
We’re told about resort fee if approx $10. Taxes on food/drink were OUTRAGEOUS! No hit water in shower. Restaurants not open, only lobby bar! This was not noted!!!
Good
7.0
Pros:
The restaurant swizzle and the big bathrooms
Cons:
The bedding was awful. It was like sleeping with paper not Blankets
Mediocre
2.0
Pros:
The pool and outdoor activities were great
Cons:
Very rude staff
Okay
4.0
Pros:
It was beautiful.
Cons:
We had to switch rooms because of the flooring. In the new room the bathroom was dirty, 2 mirrors were broken and the carpet hadn't been vacuumed in quite some time.
Mediocre
2.0
Pros:
I thought this would be a fun experience, instead it was the complete opposite. Don’t stay here. It’s not worth all the extra fees that totaled $25 a day more and a 50 cent fee for using a credit card, which was required. The stay was a tota
Cons:
The hotel was NOT COVID-19 compliant. Most of the hand sanitizing stations were empty. There was only one bell hop for a hotel with over 500 rooms. No room service, which is far from a luxury hotel. A motel six would have treated you better.
Poor
1.0
Pros:
Not a thing
Cons:
Not a thing
Okay
4.0
Pros:
Location to Graceland.
Cons:
No maid service had to ask for towels everyday. Also got a surprise charge of 49.56 for a resort fee and parking when we checked out. Really a parking fee when you are staying there that is bad.
Okay
5.0
Pros:
The hotel was clean but they did not insist that masks be worn. As advertised. I’m sure under better circumstances the experience would have been much better as restaurants were closed The hotel was located in a very sketchy part of town
Good
7.0
Pros:
I liked the fact that everything that we wanted to see was close by.
Cons:
There was black mold in the shower imbedded in the grouting. Very weak water pressure in the shower. It would have been better if the restaurant and bar would have been open. Not the best area to find places to eat.
Mediocre
2.0
Pros:
Security guy
Cons:
All Amenities were closed, the room was hot! The toilet seat was broken. The shower was broken only hot water and we were charged 14.00 for parking???
Okay
5.0
Pros:
The room itself.
Cons:
Hotel not easily accessible. Hotel location in older part of town. Advertised room price online looked good but did not include resort fee & various other fees and taxes: actual total price for stay close to double advertised price. Breakfast not incl.
Mediocre
2.0
Pros:
The lobby. Rain shower.
Cons:
My shower door wouldn't stay shut. Toilet seat about wiggled off. Fan was really, really loud and deep in bedroom.
Good
7.0
Pros:
The location and room quality were very good.
Cons:
Some of the staff were not very friendly.
Good
6.0
Pros:
It is nextdoor to Graceland and its exhibits. EP bar has barstools that are rickety and near collapse.
Cons:
Carpet in room had mud on it that should have been cleaned. Overall the place is dark; that is, badly lit. I assume that is part of Graceland look, where Elvis apparently kept it dark. But 1 needs light in the bath to prevent shaving off smthng important.
Poor
1.0
Cons:
My flight from Chicago O'Hare to Memphis was cancelled, and a second flight also was cancelled. It was a huge disappointment, made all the worse by this hotel's refusal to refund my pre-paid hotel costs despite my having proof of a weather emergency.
Mediocre
3.0
Cons:
There was an incident involving the police where I felt targeted for sitting in my car. The general manager clearly did not care even after I explained what happened. I’ve never been more terrified in my life. I will never stay at this hotel again.
Good
7.0
Pros:
Peanut Butter and jelly
Cons:
The tv did not work on our first room so they moved us to a handicapped room that was not as nice as our first room. The shower leaked all over the floor and they knew about it because their solution was just to give us extra towels!!! l
Okay
5.0
Pros:
Shower was extremely hot couldn't regulate, poor pressure, shower door was broke wouldn't slide all the way, only two towels,
Excellent
10.0
Okay
5.0
Pros:
Nice hotel with clean rooms
Cons:
Resort fee and parking fee $24.00 a day
Excellent
10.0
Pros:
Truly a 5 star hotel experience with customer service to match. Nightly free live music. Don't miss the complimentary 10 PM peanut butter and banana snack! Unfortunately our granddaughter now expects this level of hotel experience in all of her future travels with us, lol!
Poor
1.0
Pros:
Hotel design, decor, architectural design were amazing. The Resort Style Pool was great.
Cons:
Staff at check in was rude. Our rooms were not ready at the checkin time. Rooms weren't ready until 6pm way passed their quote time for normal check in. They did give all our party free breakfast for the Inconvenience but still our patience was re
Poor
1.0
Pros:
Our carpet was soaked, coffee pot didn't work, rain shower dribbled. I left some clothes in the dresser. Called about them. They said someone would call me back. Never have done that.
Cons:
The hotel was beautiful, just some things run down. We paid over $--. For two nights.
Poor
1.0
Pros:
The room is clean and the property is pretty.
Cons:
The staff is rude, the resort charges gibberish taxes, resort fees, and parking fees. Did I mention the staff is rude?
Excellent
9.0
Poor
1.0
Pros:
Charming.
Cons:
Undisclosed fees is the name of the game for this hotel. The parking area is fenced, with no other place to park, and they will charge you over $10 to park your own car. Next, you will be charged a hotel/resort fee with multiple taxes. Ridiculous.
Poor
1.0
Pros:
Basic standard hotel, nothing special.
Cons:
BEWARE, They charge your credit card for fictitious charges that never occurred. Totally unexplainable. Speaking with customer service is like speaking to a 3rd grader. Completely illiterate.
Mediocre
2.0
Pros:
We never made the guest house due to a medical emergency back in the uk
Poor
1.0
Pros:
Room does not have hot water. They already moved me once it's still broken.
Cons:
No hot water. Wasted my time major inconvenience would not recommend.
Excellent
9.4
Pros:
Rooms are very comfortable
Cons:
Location is okay but great if you want to do Graceland only
Excellent
9.3
Excellent
8.0
Pros:
Everything was well thought out and fun. Much attention was made to detail.
Cons:
They scrimped on their chef. The restaurant food was not good. A minor detail but the floors were mopped with something that made them sticky. No one was at the doors to help with luggage. I had to ask for a cart which they keep in a hidden area away from view. This is a wonderful hotel but was basically empty when we stayed. There are so many possibilities. A good marketing plan needs to be done soon or I see it closing. Go visit soon just in case.
Excellent
9.7
Pros:
The hotel was just beautiful. I loved the pool, the restaurants and the Elvis movie theater.
Cons:
We encountered one rude staff member at the front desk but every other employee was incredibly noce
Excellent
10.0
Pros:
Great Would come back
Excellent
8.8
Pros:
Stylish with decent amenities.
Cons:
Lots of small fees, $10 a day for parking, shuttles cost money, ect. Restaurants and drinks inside are ok but pricey.
Excellent
9.1
Pros:
All in all, it was a good stay. There was only a couple minor issues with the cleaning staff. EXTREMELY convenient, if you're visiting Graceland (which is now an all day excursion). Amenities and staff at restaurants and bars were wonderful. Everyone was courteous and very helpful. So nice to have bright, cheery professional service. We would certainly come back, and would recommend it to others.
Cons:
Upon checking in, we found only one wash cloth in the bathroom. I caught a cleaning staff member in the hallway and asked for more wash cloths. She had to retrieve a clipboard, find my name, and had me initial next to it in order to get more wash cloths. I felt like I was checking evidence out of a Police Evidence room. Came in the next day, and found a filthy cleaning rag on our sink counter. We called down to the desk to ask them to come retrieve it, and re-clean our sink area. After about 4 hours, no one came. we flung the nasty thing into the corner, then cleaned the sink ourselves. By the next morning, no one had come to retrieve the soiled cloth, so we kicked it out into the hallway. Someone finally picked it up. It was truly gross. Other than that, it was a wonderful stay!
Okay
5.7
Pros:
The entire facility was very nice. The beds and the bedding was very comfortable.
Cons:
There were several things that made this stay not rank in the good or excellent range as advertised. Housekeeping came at 6pm to clean our room. The toilet flusher worked but was almost broken. The cable didn't work in the first room we checked into. They charge $10 per day for parking, which is understandable but the key procedure to get in and out of the parking lots was never explained and was confusing, I had to use charge to my credit card to get out one time. I could have gotten the room a lot cheaper booking online instead of Expedia.
Poor
1.0
Pros:
The ceiling in the lobby
Cons:
We had to stand in line for over an hour just to check in.
Poor
1.0
Cons:
Took over an hour to check in one checked in no rooms available for another 4 hours
Excellent
9.4
Pros:
Everything was great, staff was very gracious.
Cons:
Had trouble with free WiFi in my room
Excellent
10.0
Pros:
Everything! The details were so impressive and we just kept finding more and more. It was like a scavenger hunt to keep finding more amazing touches. The front lobby is so welcoming and bright that you can't help but smile! The rooms were perfect. We felt like it was such a luxurious area, in that it was clean and perfectly decorated and the bathroom was spacious and beautiful. I can't wait to stay there again! The employees are so nice that I swear they had to pass a personality test in order to get hired on; all smiles and the friendliest people you'll encounter!