Mendocino Inns

I arrived at the Heritage House Resort for a romantic Valentines weekend with my girlfriend. Booked 2 nights over 1 month prior and even was going to have Valentines dinner at their restaurant. Upon arrival checking in was slow and we had to wait for mandatory Bell Service to take us to the room...we waited over 30minutes in the lobby . They proceeded to take us through the restaurant, up a back staircase, and to a room above the restaurant. The room was very old, it smelled, wallpaper peeling off the wall, the chairs were stained, the bathroom had two faucets (one for hot water and one for cold), and the carpet had stains...VERY GROSS ROOM! I felt like is this a joke by putting me in the creepy haunted room. I paid for a upgraded room with fireplace, not an old room with a wall heater. I went to the front desk to get another room and of course they were sold out and there was nothing that could be done. The hotel said the room automatically was assigned when I booked and it is just "luck of the draw". This was not acceptable and it was a bait and switch since I booked via Kayak vs directly with their hotel. The only nice thing that happened is they refunded my money immediately and the front desk, Evan, helped us by finding a bed and breakfast nearby for us to stay...however it was only available one night and our long weekend away turned into a short trip with lots of driving for nothing since all hotels were booked for Valentines night. Needless to say we did not go to Valentines dinner at the Heritage House after they ruined our weekend. Don't stay at this hotel...but if you do I highly recommend calling and confirming your reservation and the room you are in to make sure it is a renovated room with fireplace.

Views, room size, bed comfort, location. Such a beautiful place but requires upkeep. And that is not happening. Understaffed so no housekeeping. Had to call 3 times to get towels and never got our room cleaned. No maintenance staff so bathroom doors off the runner, freezer door fell off in my hands and broken lightbulb with glass shards left in lamp.

Our room was nothing special. There was a microwave and a coffee maker (but not creamer of sugar). The beach is just a five minute walk. Wi-fi was non-existent. Old TV. Generally a bit on the run-down side.

The lady at the counter was so rude we walked out and didn't stay. Because of our reservation terms we had to pay for a full night still. We had to pay our one night and drove 8 miles north and found a much better hotel for the night. Stay away people.