Mendocino Inns

Views, room size, bed comfort, location. Such a beautiful place but requires upkeep. And that is not happening.

Understaffed so no housekeeping. Had to call 3 times to get towels and never got our room cleaned. No maintenance staff so bathroom doors off the runner, freezer door fell off in my hands and broken lightbulb with glass shards left in lamp.

I arrived at the Heritage House Resort for a romantic Valentines weekend with my girlfriend. Booked 2 nights over 1 month prior and even was going to have Valentines dinner at their restaurant. Upon arrival checking in was slow and we had to wait for mandatory Bell Service to take us to the room...we waited over 30minutes in the lobby . They proceeded to take us through the restaurant, up a back staircase, and to a room above the restaurant. The room was very old, it smelled, wallpaper peeling off the wall, the chairs were stained, the bathroom had two faucets (one for hot water and one for cold), and the carpet had stains...VERY GROSS ROOM! I felt like is this a joke by putting me in the creepy haunted room. I paid for a upgraded room with fireplace, not an old room with a wall heater. I went to the front desk to get another room and of course they were sold out and there was nothing that could be done. The hotel said the room automatically was assigned when I booked and it is just "luck of the draw". This was not acceptable and it was a bait and switch since I booked via Kayak vs directly with their hotel. The only nice thing that happened is they refunded my money immediately and the front desk, Evan, helped us by finding a bed and breakfast nearby for us to stay...however it was only available one night and our long weekend away turned into a short trip with lots of driving for nothing since all hotels were booked for Valentines night. Needless to say we did not go to Valentines dinner at the Heritage House after they ruined our weekend. Don't stay at this hotel...but if you do I highly recommend calling and confirming your reservation and the room you are in to make sure it is a renovated room with fireplace.

This motel needs to be updated. Maintenance is poor. 19" tv, really? I haven't seen one of those since the 70's. Bedding and towels probably from the 70's. The door would not stay closed. Went to breakfast and came back to find the door wide open. No cell service. No wifi.

Nice parking lot.

The location and the private beach were nice. The view of the private beach from the balcony was also nice.

The rooms are old and not necessarily well maintained. The maid service was awful. We had no maid service on the first day and only partial maid service on the second day. Our coffee pot and cups were not cleaned and the beds were poorly made. The 19" TV worked well but was too small for the room and # of occupants. The wifi and cell service were non-existent in spite of having a wifi name and code.

Our room was nothing special. There was a microwave and a coffee maker (but not creamer of sugar). The beach is just a five minute walk.

Wi-fi was non-existent. Old TV. Generally a bit on the run-down side.