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Friendly staff, comfortable beds, CLEAN, Free Internet Wi Fi Parking lot is very large and you must compete for a space with gaming visitors
Most comfortable bed for a hotel I've ever slept in! Restaurants were less than par
Cleanliness of the room. The site I reserved on said king or two queen beds. We had 3 people and were assigned a king bed in a smoking room. They said queen beds were in a single room. Get a room really messed up.
The hidden fees. We were charged additionally for "amenities". the restraint prices were high for average food. Wouldn't stay here again.
Cool casino Extra charge of $11 for a 'luxury fee'. It wasn't that luxurious.
Room confort Beds were to soft
clean room when booking they said that they had a pool, no. when at front desk, the man just laughed and said that it always happens. Charged $12 fee when checking out, asked what that was for and answer valet parking, I was on my Harley, and none of them was going to park it. went to cage to change a $100, lady behind said I would have to wait for other line, because I was not a member, waited 10 min and I was only behind one lady trying to cash a bad check, so I will never go back to that hotel........
Very friendly and helpful staff. Needs more washers & dryers.
The King sized bed was the most comfortable mattress I've slept on. The hotel staff was very polite and took care of our questions. The room was very clean and the bathroom was spacious. The breakfast is nice, but not the quality of a like minded chain like Drury Suites. It was adequate.
clean room and very friendly staff- from the front desk to housekeeping turkey sausage at breakfast had a odd aftertaste
Very pleasant staff. Rooms are large with all the comforts. Sleep like a baby when I stay. My Schnauzer loves it as well. A+++
Value for the money. Breakfast was nice to have an attendant on duty. Would return again if in the area. Room was very nice.
Everything. Comfy, roomy, clean, friendly. Nothing
Breakfast food was very low quality.
Large rooms, kitchenette, comfortable bed. Despite my negative list below the good far outweighs the bad. Refrigerator froze things, cable kept going in and out, internet rarely worked, internet had too many access point names-hard to tell if they were legitimate and not spoof access points
Location and value. very fast check in
Cleanliness and friendliness of staff. No ice machine on my floor but it wasn't a big deal.
Very polite desk staff, great location for visiting with friends in dining area until after midnight. Desk staff checked us several times to see if we needed anything. Helped us find pizza delivery at midnight. Bar employee was not as polite as desk staff. Very gruff with many patrons that just walked in, slow at service, talked about odd personal issues. Several patrons embarrassed.
Staff. Breakfast. Petroleum-like smell in elevator. Slightly musty smell in room. Didn't know this was a pet friendly place. Would've chosen elsewhere had I known.
We loved the pool and hot tub! My kids enjoyed the pool. And we enjoyed the adult & kid friendly drinks also! It's very complimentary! There's not anything we didn't like!
The room was large & clean, but lacked a refrigerator or microwave. The air conditioner from the room above us, dripped onto our air conditioner all night long, with a constant ''thud''! Children in the room above us could be heard when they ran around. The continental breakfast had items missing each morning that we were there, but it was very good. Very friendly staff! I would recommend this hotel to anyone visiting the area.
The front dest guy was very helpful & knowledgeable about the area. The room was clean, but the air conditioner hanging out the window above our room dripped onto our air conditioner all night long! The breakfast was good but each day there, something was not available. I would recommend this hotel to anyone going to the metropolis area. Right next to the interstate.
Clean comfortable rooms, the wireless internet works, nice breakfast, building maintained very well, close to the freeway.
The stay (two nights) was very pleasant. The staff was helpful and friendly.
The hotel was in a convenient location, just a couple of miles outside of the heart of Metropolis and right near the highway as well. The place was nice, the breakfast was good, and I love a place that serves coffee throughout the day.
Simply put...we loved this hotel. Not only would I recommend this place to people, but I already HAVE and will continue to do so!
Nice clean room, friendly helpful staff. Good breakfast selection
The staff was really nice and informative. I was happy to see that the room was clean and fresh. The hot breakfast was a surprise, they had scrambled eggs and bacon!
This, our first stop on a 1700 mile trip, was an excellent choice. The hotel is fairly new, the room clean and well equipped, and beds very comfortable. Even though we were towing a UHaul trailer, there was ample well lighted parking. Excellent breakfast included.
The room was clean and comfortable...check in and out was quick and easy.....great place to stay.
Huge clean room. Couch with a second tv. As always abundant shampoo and conditioner and body wash. Cable tv was way better than most hotels. Wifi worked great. Free breakfast. Honestly the room was larger, and better stocked than our expensive room in the Keys! The only minor recommendation would be to change the waffle mix. They come out very rubbery. Could be from being over mixed. Fix that and we would be ecstatic!
The hotel staff are very nice people. There were very few guests there, so parking was no problem. Also, the location was great for all of our planned activities. Nice furniture, microwave and little fridge. This hotel needs more improvements than the advertised updating. The room had roaches. Not sure how healthy the hot water was as it left a green stain in the sink and tub. The linens were all stained the same green. The only breakfast was cold cereal.
The hotel is conveniently located. Parking was simple. There is a restaurant and a gas station/convenience store nearby. The 'king' mattress in our room seemed new, very comfortable & was nicely made each day. Room carpet very dirty, corners & baseboards not vacuumed in a long time. Bathroom floor less than clean when we arrived, did not get swept or vac'ed in our 3 nights there. Shower was hand-held only & barely worked. Towels stained & very thin.
It was quite so get rest we need. Did not have refreeze and microwave. It said in they website
It was nice for an older hotel also clean and maintained. Staff was also very nice and courteous.
The staff was friendly, the hotel was surprisingly clean, the pool was nice, and the breakfast was satisfactory though basic. Don't get me wrong, this place is a cheap motel. But the bang for your buck was great.
Good price Just old
Have stayed here before. Excellent value-priced hotel!! Older hotel, but clean-with excellent staff and features. The night clerk, Ashley-went above and beyond what we expected with our requests. Never an issue with security, and location is right off of the interstate. Lots of shopping available, with Walmart right around the corner for those forgotten travel items.
It had everything we needed for a quick rest before getting back on the road. Comfortable bed. Friendly staff. We would stay here again.
We had fresh sheets, linens, towels daily. The location was great being right next to US 24. Everyone was friendly We had booked a room with a balcony and the first room they put us in did not have one, but the issue was corrected within 15 minutes of arrival. Price Bartender did not know how to make an amaretto stone sour. $20 for 2 drinks (whiskey coke & screwdriver)
Enjoyed the location, lots of restaurants close by, and shopping. Also great breakfast at the courtyard.
Price The stupid place had no elevator. So if you aren't in a wheelchair you have to carry all your heavy bags up and down the stairs by yourself. I hope they saved a lot of money...they can use it when they get sued by people falling down the stairs hauling their luggage.
Courteous staff working in the morning. The girl who checked me in was complaining about working. That's something I don't want to hear after I work a full day AND complete my 8 hour drive to this Best Western. Morning scrambled eggs are hot, but not great. Go with the yogurt & fresh fruit.
The second floor has an outdoor entrance, but no elevator.
Friendly staff, nice accommodations.
The size and quality of the suite was amazing. no.
Large rooms are great. Someone smoked in the bathroom and it still smelled like an ash tray. I had to keep the door closed to contain the odor. The rest of the room was clean and odor free.
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All of the staff was very friendly and accommodating. The hotel was quiet. The location of the hotels was great. No bathroom/ shower room anywhere near the pool. Not enough toilet paper in the room. No towels provided in pool area every time we went to swim, had to ask front desk for towels. The jets on the whirlpool were very weak, water wasn't hot, either.
The staff was friendly and accomodating. Breakfast was good and the rooms were spotless and up to date Lighting in room was dim outside of kitchen area.
Clean modern amenities. Breakfast was delicious. Hotel was quiet and the staff was helpful with dinner recommendations. Nothing.
Rooms were super clean and the staff went above and beyond, super fast check in. no
The location off the interstate - very easy to find. The staff at the hotel were very eager to answer any questions we had regarding the area and places to eat. We especially enjoyed the scrambled eggs in the morning at breakfast - what a job well done.
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Excellent in every respect.