Would you like to save as your currency permanently or for this visit only?
Room confort Beds were to soft
The hidden fees. We were charged additionally for "amenities". the restraint prices were high for average food. Wouldn't stay here again.
Friendly staff, comfortable beds, CLEAN, Free Internet Wi Fi Parking lot is very large and you must compete for a space with gaming visitors
Most comfortable bed for a hotel I've ever slept in! Restaurants were less than par
Cleanliness of the room. The site I reserved on said king or two queen beds. We had 3 people and were assigned a king bed in a smoking room. They said queen beds were in a single room. Get a room really messed up.
Cool casino Extra charge of $11 for a 'luxury fee'. It wasn't that luxurious.
clean room when booking they said that they had a pool, no. when at front desk, the man just laughed and said that it always happens. Charged $12 fee when checking out, asked what that was for and answer valet parking, I was on my Harley, and none of them was going to park it. went to cage to change a $100, lady behind said I would have to wait for other line, because I was not a member, waited 10 min and I was only behind one lady trying to cash a bad check, so I will never go back to that hotel........
Very friendly and helpful staff. Needs more washers & dryers.
The King sized bed was the most comfortable mattress I've slept on. The hotel staff was very polite and took care of our questions. The room was very clean and the bathroom was spacious. The breakfast is nice, but not the quality of a like minded chain like Drury Suites. It was adequate.
clean room and very friendly staff- from the front desk to housekeeping turkey sausage at breakfast had a odd aftertaste
Very reasonable price and excellent location
Hot tub was so nice and breakfast was great! Renovations were appreciated. Unforunately, they charged a premium for a king bed.
Good shower. Good wifi. Quick check-in. Very hard to find. No signs directing to location. Long ways from highway. Pillows uncomfortable. Some lights and electric sockets in room did not work. Television picture not clear.
Front staff at evening check in was nice and polite. There was a roach in the bathroom, a long black hair ( I have short light brown hair,definitely not mine) in between the two plastic wrapped coffee cups. I booked the room for $----so I was not expecting a 5 star resort but this was unacceptable.
Friendly staff and excellent location Carpet was dirty in the room, shower was dirty and half the channels on the tv were very fuzzy.
Quick check-in Luke-warm water, paper-thin walls, roaches, lack of safes, eyelashes all over room.
Nice desk lady
Location Rooms were dirty,carpet was NASTY,refrigerator smelled like mold,tub was NASTY. Pool was way overcrowded and no one said anything, kids jumping over my head with my 3 yr old kid in my arms. Pool was cosmetically in bad shape. Staff was ok. DISSAPPOINTED
a) Breakfast was adequate b) Close to a casino c) Staff was very friendly unlike most hotels I would still stay in this hotel again in spite of the things I found lacking in the room a) Several miles from the main freeway 24 and not easy to find unless you had directions. b) Bathroom Shower head pipe was loose in the wall and not secured to wall framework. c) No exhaust in bathroom. d) No microwave or fridge in room.
I liked, who was at the front desk. She helped answer my questions with great speed and seemed to have a good repore with the manager who was there to make sure all visiting guests were happy with their rooms and the service. A superb hotel.
The exit door was not working.
This guest did not leave comments about this hotel.
Breakfast food was very low quality.
Large rooms, kitchenette, comfortable bed. Despite my negative list below the good far outweighs the bad. Refrigerator froze things, cable kept going in and out, internet rarely worked, internet had too many access point names-hard to tell if they were legitimate and not spoof access points
Location and value. very fast check in
Very polite desk staff, great location for visiting with friends in dining area until after midnight. Desk staff checked us several times to see if we needed anything. Helped us find pizza delivery at midnight. Bar employee was not as polite as desk staff. Very gruff with many patrons that just walked in, slow at service, talked about odd personal issues. Several patrons embarrassed.
Staff. Breakfast. Petroleum-like smell in elevator. Slightly musty smell in room. Didn't know this was a pet friendly place. Would've chosen elsewhere had I known.
Cleanliness and friendliness of staff. No ice machine on my floor but it wasn't a big deal.
We loved the pool and hot tub! My kids enjoyed the pool. And we enjoyed the adult & kid friendly drinks also! It's very complimentary! There's not anything we didn't like!
The hotel was in a convenient location, just a couple of miles outside of the heart of Metropolis and right near the highway as well. The place was nice, the breakfast was good, and I love a place that serves coffee throughout the day.
The front dest guy was very helpful & knowledgeable about the area. The room was clean, but the air conditioner hanging out the window above our room dripped onto our air conditioner all night long! The breakfast was good but each day there, something was not available. I would recommend this hotel to anyone going to the metropolis area. Right next to the interstate.
The staff was really nice and informative. I was happy to see that the room was clean and fresh. The hot breakfast was a surprise, they had scrambled eggs and bacon!
The stay (two nights) was very pleasant. The staff was helpful and friendly.
Simply put...we loved this hotel. Not only would I recommend this place to people, but I already HAVE and will continue to do so!
Clean comfortable rooms, the wireless internet works, nice breakfast, building maintained very well, close to the freeway.
The room was large & clean, but lacked a refrigerator or microwave. The air conditioner from the room above us, dripped onto our air conditioner all night long, with a constant ''thud''! Children in the room above us could be heard when they ran around. The continental breakfast had items missing each morning that we were there, but it was very good. Very friendly staff! I would recommend this hotel to anyone visiting the area.
This, our first stop on a 1700 mile trip, was an excellent choice. The hotel is fairly new, the room clean and well equipped, and beds very comfortable. Even though we were towing a UHaul trailer, there was ample well lighted parking. Excellent breakfast included.
Nice clean room, friendly helpful staff. Good breakfast selection
The room was clean and comfortable...check in and out was quick and easy.....great place to stay.
Huge clean room. Couch with a second tv. As always abundant shampoo and conditioner and body wash. Cable tv was way better than most hotels. Wifi worked great. Free breakfast. Honestly the room was larger, and better stocked than our expensive room in the Keys! The only minor recommendation would be to change the waffle mix. They come out very rubbery. Could be from being over mixed. Fix that and we would be ecstatic!
We had fresh sheets, linens, towels daily. The location was great being right next to US 24. Everyone was friendly We had booked a room with a balcony and the first room they put us in did not have one, but the issue was corrected within 15 minutes of arrival. Price Bartender did not know how to make an amaretto stone sour. $20 for 2 drinks (whiskey coke & screwdriver)
Enjoyed the location, lots of restaurants close by, and shopping. Also great breakfast at the courtyard.
The hotel staff are very nice people. There were very few guests there, so parking was no problem. Also, the location was great for all of our planned activities. Nice furniture, microwave and little fridge. This hotel needs more improvements than the advertised updating. The room had roaches. Not sure how healthy the hot water was as it left a green stain in the sink and tub. The linens were all stained the same green. The only breakfast was cold cereal.
The hotel is conveniently located. Parking was simple. There is a restaurant and a gas station/convenience store nearby. The 'king' mattress in our room seemed new, very comfortable & was nicely made each day. Room carpet very dirty, corners & baseboards not vacuumed in a long time. Bathroom floor less than clean when we arrived, did not get swept or vac'ed in our 3 nights there. Shower was hand-held only & barely worked. Towels stained & very thin.
The staff was very friendly and helpful. Wi-fi was not very reliable.
Location, price and the size of the room. Water did not drain out of the tub when my husband took his shower. I had to wait a long time before I could take a shower.
Good AC, free internet and free parking. The room was very dirty! It was a nonsmoking room but there were cigarette ashes on the floor. There were stains on the bedspreads. The sheets and pillows felt like sandpaper!
The location from the highway and the friendliest amhotel staff
I stayed at the hotel after driving 700 miles. I remember laying down on the bed at 9:00 pm and not stirring until 7 AM. A great night of uninterupted sleep. Also a great breakfast in the morning.
Staff was great,they upgraded our room!Very comfy bed!Great shower! The eggs could be better at breakfast.
Location & convenience near 24 & eating & Walmart; accommodating staff. Occasional wait at front desk
Location was easy to get to off the interstate One of the beds was broke. Smelled of smoke in a non-smoking room. All the stuff to make coffee in the room but no coffee maker. There was a dirty wash cloth left in the shower.
Nice room for the price. No
Good value. Staff friendly and helpful. No elevator.
Very clean and staff was very courteous. Great experience
Great location great staff. I called around 6 pm and told them I would be in late. When I arrived at midnight the clerk said 'Mr. Sullivan?' when I walked in. 'I have you all checked in ready to go since you said you'd be in late'. That's above & beyon
Courteous staff working in the morning. The girl who checked me in was complaining about working. That's something I don't want to hear after I work a full day AND complete my 8 hour drive to this Best Western. Morning scrambled eggs are hot, but not great. Go with the yogurt & fresh fruit.
Clean hotel. Staff was helpful and friendly. Nothing.
Very nice room. No
Friendly staff, nice accommodations.
The location off the interstate - very easy to find. The staff at the hotel were very eager to answer any questions we had regarding the area and places to eat. We especially enjoyed the scrambled eggs in the morning at breakfast - what a job well done.
The staff was friendly and accomodating. Breakfast was good and the rooms were spotless and up to date Lighting in room was dim outside of kitchen area.
All of the staff was very friendly and accommodating. The hotel was quiet. The location of the hotels was great. No bathroom/ shower room anywhere near the pool. Not enough toilet paper in the room. No towels provided in pool area every time we went to swim, had to ask front desk for towels. The jets on the whirlpool were very weak, water wasn't hot, either.
The size and quality of the suite was amazing. no.
Clean modern amenities. Breakfast was delicious. Hotel was quiet and the staff was helpful with dinner recommendations. Nothing.
The second floor has an outdoor entrance, but no elevator.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Excellent in every respect.