Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Terrific location."10.0 "
Good access to the airport , said 100%." -
8.5 "Breakfast is good."
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7.3 "Internet works."7.4 "74% said the
wifi quality was great ." -
7.0 "Good service."7.5 "75% said the
booking process went smoothly ." -
6.3 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.2 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 6.7 "67% thought thebathroom was big enough ." 6.4 "64% said theview was so-so ." -
6.1 "Average comfort."6.7 "67% thought the
bathroom was big enough ." -
3.9 "Value below average."4.3 "57% said the
breakfast was too expensive ." 3.6 "Theprice was too high for 64%."
Overall Rating
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9.3 "Terrific location."
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8.1 "Breakfast is good."
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6.8 "Service is ok."6.2 "Only 62% thought the
service was professional ." -
6.3 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
5.6 "Average comfort."6.5 "
Beds were acceptable for 65%." -
5.2 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 6.5 "Beds were acceptable for 65%." -
3.6 "Value below average."
Overall Rating
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9.2 "Terrific location."
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8.7 "Breakfast is good."
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6.8 "Service is ok."6.5 "Only 65% thought the
service was professional ." 5.6 "56% said thereception staff was ok ." -
6.4 "Average comfort."
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6.2 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
3.6 "Value below average."
Overall Rating
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8.9 "Location is great."
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8.5 "Breakfast is good."
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7.4 "Good service."
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7.4 "Good amenities."7.3 "73% thought the
building was wonderful ." -
6.3 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 5.5 "Only 55% saidrooms were clean enough ." -
5.9 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." -
4.0 "Value below average."
Overall Rating
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9.0 "Terrific location."
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8.3 "Breakfast is good."
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7.2 "Internet works."7.2 "72% said the
wifi quality was great ." -
6.5 "Service is ok."5.5 "55% said the
reception staff was ok ." 6.4 "Only 64% thought theservice was professional ." -
6.1 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." -
5.9 "Average comfort."
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5.7 "Rooms are ok."5.5 "Only 55% said
rooms were clean enough ." -
3.9 "Value below average."4.2 "58% said the
breakfast was too expensive ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
I liked that it was in the airport. I saw a lot of mold in the pool. My room smelled of mold as well. I totally regret staying at this hotel. I chose this hotel because it was listed at 5 star however I would rate it at 3 star at best.
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10.0review from
Location, Room size & bed
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10.0review from
Lovely hotel.. Enjoyed the decor, furnishing, amneties, a very comfortable bed, the in terminal convenience and the divine ambience! Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the usual offerings. Example: ask for a wake up call, you get 2! One at the exact time you require and another 5 minutes later just to make sure you are awake! Very thoughtful! We were also congratulated for our 25th anniversary with complimentary offerings of lovely extras. They know how to treat you well here! Thank you for making our stay even more special! The buffet breakfast was very good, with popular hot breakfast dishes and tasty mexican dishes, an omelette station, a nice variety of fruit, deli meats & cheese, waffle maker, cold cereal selections, many different juices, regular coffee or esspresso, sparkling wine mimosas. Long breakfast hours which is convenient to early travelers or those that wish to sleep in. We stayed here on our way to vacation and on our way back. We will certainly choose to stay here again when transiting through Mexico City airport. In my opinion, this is the best hotel at MEX and we've tried them all!!
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6.2review from
Proximity to airport Shower was not clean. There was presence of mold due on tile corners all around.
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6.5review from
Took me one minute and 45 seconds to walk from my room to the security line -- fit the bill perfectly for an early-morning flight. The price gouging was annoying. My night was first listed at $100, but I had to wait a few days to be sure. It was then $170. For kicks, I looked again the day before . . . and it was up to $250. WRONG! It's comparable to the Camino Real at the other terminal, but way pricier. They have the right idea, but are ethically challenged . . . making them a necessary evil. I'd stay there again if I HAVE to because of schedule, but I'd work pretty hard to use one of the other airport hotels first.
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7.3review from
It's in the terminal, so certainly easy to reach. Front desk is a bit chaotic,. took awhile to check in.
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9.6review from
Everything was great. Very clean and in the airport terminal so we were close for our 6 a.m. flight Not a good space for dining in the room. It was fine though, we just are on the bed.
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7.3review from
Close proximity. If you have an early morning flight from terminal 1, remember there is no way to get to terminal 1 from the hotel prior to 5 am. The train from T2 to T1 does not start until 5 am. For a place to sleep overnight, it is overpriced. But they are all overpriced close to the airport. So much so, that when used only as an in-transit airport, I'll try other airports.
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3.3review from
To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints
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4.0review from
Convenience Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.
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8.0review from
It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.
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10.0review from
Location, Room size & bed
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10.0review from
Lovely hotel.. Enjoyed the decor, furnishing, amneties, a very comfortable bed, the in terminal convenience and the divine ambience! Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the usual offerings. Example: ask for a wake up call, you get 2! One at the exact time you require and another 5 minutes later just to make sure you are awake! Very thoughtful! We were also congratulated for our 25th anniversary with complimentary offerings of lovely extras. They know how to treat you well here! Thank you for making our stay even more special! The buffet breakfast was very good, with popular hot breakfast dishes and tasty mexican dishes, an omelette station, a nice variety of fruit, deli meats & cheese, waffle maker, cold cereal selections, many different juices, regular coffee or esspresso, sparkling wine mimosas. Long breakfast hours which is convenient to early travelers or those that wish to sleep in. We stayed here on our way to vacation and on our way back. We will certainly choose to stay here again when transiting through Mexico City airport. In my opinion, this is the best hotel at MEX and we've tried them all!!
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9.6review from
Everything was great. Very clean and in the airport terminal so we were close for our 6 a.m. flight Not a good space for dining in the room. It was fine though, we just are on the bed.
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8.0review from
It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.
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7.3review from
It's in the terminal, so certainly easy to reach. Front desk is a bit chaotic,. took awhile to check in.
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7.3review from
Close proximity. If you have an early morning flight from terminal 1, remember there is no way to get to terminal 1 from the hotel prior to 5 am. The train from T2 to T1 does not start until 5 am. For a place to sleep overnight, it is overpriced. But they are all overpriced close to the airport. So much so, that when used only as an in-transit airport, I'll try other airports.
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4.0review from
I liked that it was in the airport. I saw a lot of mold in the pool. My room smelled of mold as well. I totally regret staying at this hotel. I chose this hotel because it was listed at 5 star however I would rate it at 3 star at best.
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6.2review from
Proximity to airport Shower was not clean. There was presence of mold due on tile corners all around.
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6.5review from
Took me one minute and 45 seconds to walk from my room to the security line -- fit the bill perfectly for an early-morning flight. The price gouging was annoying. My night was first listed at $100, but I had to wait a few days to be sure. It was then $170. For kicks, I looked again the day before . . . and it was up to $250. WRONG! It's comparable to the Camino Real at the other terminal, but way pricier. They have the right idea, but are ethically challenged . . . making them a necessary evil. I'd stay there again if I HAVE to because of schedule, but I'd work pretty hard to use one of the other airport hotels first.
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3.3review from
To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints
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4.0review from
Convenience Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.
