Novotel Mexico City Santa Fe

Guests appreciate the friendly staff, convenient location, and cleanliness of the property. The hotel also offers a rooftop pool, fitness center, and a variety of dining options nearby.

Some guests mentioned that the room and furniture seemed old and in need of maintenance. Additionally, there were comments about the limited breakfast options and the inconvenience of the pool's opening/closing schedule.

Many guests have praised the hotel's cleanliness, with particular mention of the clean rooms and the professional cleaning companies employed by the property.

The hotel provides practical amenities such as daily housekeeping, contactless check-in/check-out, and a variety of dining options including a restaurant, bar/lounge, and coffee shop.

The hotel's high season is in June, and the low season is in April. Guests visiting for work purposes find the location convenient, but those interested in tourist sights may want to consider other areas.

Basic toiletries like body lotion and toothpaste are only available in the executive suites, so consider upgrading for a more comfortable stay.

April is the low season, which might offer better rates and fewer crowds for a more relaxed experience.

The hotel is conveniently located near attractions like Bosque de Chapultepec, Chapultepec Castle, and the Museum of Frida Kahlo, making it a great base for sightseeing.

Some guests noted that the hotel rooms felt old and in need of maintenance, so it might be worth checking for any recent updates or refurbished rooms.

Several guests mentioned issues with the pool floor and excessive chemicals, so it's advisable to inquire about the current pool conditions before planning a swim.

If you're an executive guest needing access to the pool outside the standard opening hours, it's worth confirming the hotel's flexibility on this matter.

Some guests reported missing dental kits and malfunctioning TV controls, so it's recommended to double-check the availability and condition of in-room amenities upon arrival.

Guests noted limited breakfast options and delays in service, so it's advisable to plan accordingly or explore nearby dining options for a more satisfying morning meal.

While the hotel offers a safe environment, it's essential to take precautions with personal belongings and report any incidents promptly to the hotel management.

Some guests mentioned the difference in room quality between older and remodeled rooms, so it's worth inquiring about room options to ensure a comfortable stay.