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included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Brand new Hotel next to airport!
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
New Hotel with all facilities in excellent order. Restaurant was very good None
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Advertised free inter net wi fi when in fact it was chargeable.
They had forgotten that we had booked a twin room
The room was celan, comfortable and close to the shops.
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Hotel stuff very kind Room decoration a little bit cold, but comfortable
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
Senior Staff unfriendly. All others helpful and very friendly.
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
no tea and coffee making facilities
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
sound insolation quite good despite it's close to a highway a bit expensive for what it is
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Helpfullness of the staff
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
It is close to the airport
Close to the airport, spacious rooms A little too pricey
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
No food or drink available on Sunday evening.
Clean, comfortable, efficient, modern, excellent safe parking! no
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
It was clean and efficient.we only stayed overnight for our return flight from Lyon
locality and simplicity no tea making facilities in the room
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
Good parking and restaurant; quiet location
Very nice location; very good food at the restaurant.
The staff is polite,helpful efficient. inglish language improvment could be a great asset for your hotel.. N/A
Room service excellent One female reception staff not friendly face
Nice hotel for overnight stay (or even more) on the way from or to the south. Very good to reach! Fastfood restaurants and shopping down the road. The restaurant of the hotel looked good, but with little children it was better for us to go to the "Golden M" (with big indoor playground!). Big parking place at the hotel, locked at night. We got a spacious "family room" which was very comfortable. We did not use the breakfast service which looked good, though. We would stay there again. One TV channel in German would be nice ;-)
Staff going out of their way to help out when trying to resolve issues. Very courteous and friendly. Easy to communicate as they speak excellent English Only stayed one night - so cannot comment
The hotel is usually excellent in particular the front desk Howeverthis time there was a stain on the carpet by the bathroom door that had the appearance of vomit or something similar.. It had the appearance that someone would return to complete the cleaning. Otherwise each time I have stayed at the hotel I have been very satisfied.
there was an awful smell in the elevator
Very easy to find; very conveniently placed to access town.Although next to motorway perfect soundproff
Room service excellent Reception female staff not welcoming!!!
The lady at checkin was nice and helpful. everything. Definitely the worst hotel i ever stayed at.