Congress Hotel South Beach

design of the room the front desk personel (unkind) and the room carpet (stained)

Location on South Beach and price was very affodable The room was very cold 62 degrees and the front desk explained it was unseasonable cool and the rooms did not have heaters.

Room size,vicinity to beach Some front desk staff very friendly,others not at all.. Housekeeping turned on the dishwasher every day,just to wash our 2 coffecups.Thats expensive for the Hotel and not enviromentally friendly.

I like the location. There hidden fees.

exellent location in the heart of Miami Beach, lots of restaurants and bars around, beach just opposite the road valet parking quite pricy at 35$ (other hotels in Miami Beach charge 15-25$), very noisy aeration/climatisation fixed on the outside facade right next to our window, long discussion with the receptionist who insisted on charging us beverages from the minibar although we didn't touch it...

The rooms were set up nicely and the beds were very comfortable. -Pool was very small to accomodate four buildings worth of guests, the pool was cleaned only once a day and this goes for the common area as well, food containers, cups, cigarette butts, truly disgusting. -The concierge service was definitely not up to parr. We had to inquire about what type of tours were offered as opposed to the information being suggested nor did we see any flyers out. -Front desk service was terrible. Each time we called requesting something (ice, towels) we would have to call two times at least. None of our rooms were ready when we arrived and we had to continue calling to see when they would become available. At the time of checkout, no one had the patience to explain the charges to me.

Beachfront location and our balcony room On check in we were not allocated the correct room as in our "room description" as we had no balcony.A Correct room was not available. Excuse given as an unexpected overstay of previous guest. 50 dollars was removed from the bill for the first night. A balcony room was provided for the next 2 nights which we liked a lot more but, it was not a Junior Suite as in the room description as it was just one open plan room. The staff were helpful but our first night was a complete disappointment and stressful and spoiled our overall experience somewhat. Worthy of note is the fact that you can only park your hire car at various meter parking locations at 1.25 per hr, 9am to midnight ! Or Valet parking at the hotel at 35 dollars a day !!