Guest reviews
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Overall Rating
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9.3 "Terrific location."9.8 "98%
appreciated the closeness to the beach ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.3 "Easily accessible by car , said 83%." 9.8 "98%liked the proximity to sightseeing ." 9.5 "City centre within easy reach , said 95%." 10.0 "Near to public transport , according to 100%." -
7.2 "Good service."8.1 "81% found the
staff to be very friendly ." -
4.5 "Breakfast is below average."
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4.4 "Rooms are not good."4.1 "59% said
rooms were small ." 2.9 "71%complained about the bathroom ." 4.2 "58% weredisappointed with the minibar ." 1.6 "Air conditioning was criticized by 84%." 2.8 "72% foundproblems with the furniture ." 1.5 "For 85%, therooms looked old ." 3.1 "69% hadproblems with the shower ." 0.3 "97%criticized the small bathroom ." 1.6 "84% thought thetv was sub-standard ." 3.3 "67% wereunhappy with the view ." -
3.4 "Pool is below average."2.4 "
Dirty pool , said 76%." -
3.1 "Horrible vibe."1.8 "82%
criticized the unstylish hotel ." 3.5 "For 65%, thelobby entrance was sub-standard ." 2.0 "80%criticized the plain hotel ." -
2.0 "Disappointing internet connection."1.8 "82% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."9.8 "98%
liked the proximity to shopping ." 8.0 "Easily accessible by car , said 80%." 10.0 "Near to public transport , according to 100%." -
6.3 "Service is ok."6.1 "61% said the
reception staff was ok ." 5.4 "Only 54% thought theservice was professional ." -
4.9 "Not very comfortable."4.8 "52% said
rooms were small ." 2.4 "76% thought it wastoo noisy ." 1.5 "Air conditioning was criticized by 85%." 0.3 "97%criticized the small bathroom ." -
4.7 "Rooms are not good."4.8 "52% said
rooms were small ." 3.0 "70%complained about the bathroom ." 4.2 "58% weredisappointed with the minibar ." 1.5 "Air conditioning was criticized by 85%." 0.3 "97%criticized the small bathroom ." 2.9 "71% foundproblems with the furniture ." 3.1 "69% hadproblems with the shower ." 1.5 "For 85%, therooms looked old ." 1.8 "82% thought thetv was sub-standard ." -
4.3 "Breakfast is below average."
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3.0 "Horrible vibe."2.0 "80%
criticized the unstylish hotel ." 3.3 "For 67%, thelobby entrance was sub-standard ." -
2.0 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.9 "99%
appreciated the closeness to the beach ." 9.9 "99%liked the proximity to shopping ." -
6.9 "Service is ok."6.6 "66% said the
reception staff was ok ." 6.1 "Only 61% thought theservice was professional ." -
4.8 "Breakfast is below average."
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4.3 "Rooms are not good."4.2 "58% said
rooms were small ." 3.1 "69%complained about the bathroom ." 4.0 "60% weredisappointed with the minibar ." 1.5 "Air conditioning was criticized by 85%." 2.7 "73% foundproblems with the furniture ." -
3.0 "Horrible vibe."
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2.2 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."
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7.6 "Good service."8.3 "83% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
5.1 "Average comfort."
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5.0 "Rooms are ok."
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4.2 "Breakfast is below average."
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1.8 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
Camilo was amazing! He was short staffed and handling all check ins and outs himself. He had already helped me sort out a reservation issue through Amoma and it's suppliers and he was under no obligation to do so. After waiting patiently, he offered us a really nice upgrade to our room. Nothing
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8.2review from
Walk to everything and beach The hotel itself wasn't the cleanest
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3.1review from
Great location. There were bed bugs. I got 9-10 bites in ONE NIGHT! They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime. I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice. The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back. I was promised a refund for the remaining nights that I did not use, and I never received the refund. The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help. Horrible customer service, horrible experience, STAY AWAY!
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7.3review from
Proximity to lincoln rd mall no parking!!! no vending, no fridge in room or any other amenities
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7.3review from
Staff and organization is very good. Listing from Kayak is confusing. Double Superior is for 2 people (1-2 beds) vs Superior Double is for 2-4 people (2 double beds). Needs better clarification within the company.
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6.7review from
It was close to the beach and the room it was clean and the bad very comfortable. There is no parking so we had to pay 25 dollares for it.
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4.0review from
Check out being 12 noon, bed was comfortable and room clean Reception staff, obviously hated the job, indiffernt to the point of rudeness. No help with luggage (and we had four large bags and were on the second floor).
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6.3review from
The staff were very friendly and always happy to assist however they could. Excellent location. No Room Service - or fridge to make up for the fact there was no room service so I could not buy food and store it I constantly had to go out to get a bottle of cold water. My Room did not feel superior at all. It was a standard compared to other hotels where I have booked superior rooms before.
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5.7review from
Location
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5.0review from
The location was great, and the room was cleaned every day (new towels etc.) Good that the room had a TV. When you took a shower, the water would flood all the way to the bedroom. The view from the window wasn't really flattering. When we checked in, the person in the front desk wouldn't speak a word... I also tried to call the hotel manager after the trip about something, but he wouldn't answer my phone calls.
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4.0review from
not enough information about the hotel or location in the rooms
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4.0review from
Location was great for dining,shopping and beach Unfriendly staff who gave no assistance and had bad attitudes
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4.0review from
The location of this hotel was perfect, it was in the centre of town and round the corner of the most fantastic Lincoln Road, walking distance to Ocean Drive and the beach. The kingsize bed we had was the most uncomfortable bed we had ever slept on, it was so springy everytime me or my husband moved it felt like we were on the waves even with it's huge size. And the shower cubicle was too small.
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4.4review from
location was great for shopping.. the Staff were very helpful The room and washroom was so small, bad was not comfortable. the hotel does not look like 3* hotel. The room was so dark. And the price changed from what i booked and what i payed.
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8.0review from
Quiet, convenient to city, clean
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9.4review from
Camilo was amazing! He was short staffed and handling all check ins and outs himself. He had already helped me sort out a reservation issue through Amoma and it's suppliers and he was under no obligation to do so. After waiting patiently, he offered us a really nice upgrade to our room. Nothing
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8.2review from
Walk to everything and beach The hotel itself wasn't the cleanest
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8.0review from
Quiet, convenient to city, clean
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7.3review from
Proximity to lincoln rd mall no parking!!! no vending, no fridge in room or any other amenities
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7.3review from
Staff and organization is very good. Listing from Kayak is confusing. Double Superior is for 2 people (1-2 beds) vs Superior Double is for 2-4 people (2 double beds). Needs better clarification within the company.
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6.7review from
It was close to the beach and the room it was clean and the bad very comfortable. There is no parking so we had to pay 25 dollares for it.
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3.1review from
Great location. There were bed bugs. I got 9-10 bites in ONE NIGHT! They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime. I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice. The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back. I was promised a refund for the remaining nights that I did not use, and I never received the refund. The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help. Horrible customer service, horrible experience, STAY AWAY!
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4.0review from
Check out being 12 noon, bed was comfortable and room clean Reception staff, obviously hated the job, indiffernt to the point of rudeness. No help with luggage (and we had four large bags and were on the second floor).
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6.3review from
The staff were very friendly and always happy to assist however they could. Excellent location. No Room Service - or fridge to make up for the fact there was no room service so I could not buy food and store it I constantly had to go out to get a bottle of cold water. My Room did not feel superior at all. It was a standard compared to other hotels where I have booked superior rooms before.
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5.7review from
Location
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5.0review from
The location was great, and the room was cleaned every day (new towels etc.) Good that the room had a TV. When you took a shower, the water would flood all the way to the bedroom. The view from the window wasn't really flattering. When we checked in, the person in the front desk wouldn't speak a word... I also tried to call the hotel manager after the trip about something, but he wouldn't answer my phone calls.
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4.0review from
not enough information about the hotel or location in the rooms
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4.0review from
Location was great for dining,shopping and beach Unfriendly staff who gave no assistance and had bad attitudes
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4.0review from
The location of this hotel was perfect, it was in the centre of town and round the corner of the most fantastic Lincoln Road, walking distance to Ocean Drive and the beach. The kingsize bed we had was the most uncomfortable bed we had ever slept on, it was so springy everytime me or my husband moved it felt like we were on the waves even with it's huge size. And the shower cubicle was too small.
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4.4review from
location was great for shopping.. the Staff were very helpful The room and washroom was so small, bad was not comfortable. the hotel does not look like 3* hotel. The room was so dark. And the price changed from what i booked and what i payed.
