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Always a very good experience. Always very good service.
The hotel itself didn't have a very pleasant smell on the third floor, it was very disturbing the entire 3-4 days.
I loved it! So clean and the staff was accommodating and courteous! The breakfast was delicious! The room was clean, the bed was extremely comfortable and I didn't want to leave. Fantastic hotel!
Soft bed Reserved 2 double beds for our family of 4. On arrival only a king handicapped room was available. We were told we would have a king bed, a pull out sofa, and a roll away. There was no sofa. That was too squishy for 4 people. Can't get a mimosa or Bloody Mary on Sunday morning. The bar in a sold out hotel wasn't open.
Decent bathroom amenities, mostly quiet hotel and seems very well run. Outstanding complete hot and fresh breakfast, delicious coffee, a television I could understand how to work, ample parking, excellent security. The wall behind my headboard of Room 331 started humming like an idling vehicle with varying levels of loudness and intensity at 2 am and continued until 7 am. We overslept because of it. When I mentioned it to the front desk clerk upon chec- out, she was very polite in thanking me for reporting it and seeing to having someone go check it out. I think I should have been offered something more, though, as an appeasement such as a free dessert or beverage or some additional showing that they cared about my lost sleep.
Arrived early and was able to get an express checkin. Nothing.
Gym awesome pool nice set up
Just needed a place close to news years party. It was convenient and very quiet. Front counter person very friendly and helpful. Switched me to a more quiet location and into a room with a single bed since I was by myself.
Very clean and well run. Pleasant staff. Easy to access from freway. Nice area. Too expensive-that far out of the city should decrease the price. Too modern-Sheraton tries too hard to be edgy and modern which means it loses a bit in hominess. Bed was comfortable but room overall felt a little stiff and unwelcoming. Also didn't like that hotel is disconnected buildings. It meant a long walk outside to my room even once I was in the hotel.
The balconies! The arrangement of the rooms was great, the beds were very comfy and the restaurant food was excellent, better than most hotel fare.
The gym. Loud bathroom fan kept me from sleeping. Elevators were out of service all. Vomit in front of hotel enterance. Fight broke out Saturday. Fire alarm going off at 1AM Checked out the hotel early because wasn't able to relax.
good room and quality bed/bath freeway noise
the unfriendly manager
Modern, large bedrooms, free parking, excellent staff There can be residual noise in some rooms from Freeway, also from outside a/c units
Amenities, front desk staff. Housekeeping vacuumed hallways and knocked on doors prior to 8:30 AM. One housekeeper walked in on my wife without knocking because they saw me taking bags to the car. I presume she thought I checked out. Please still knock.
We asked for extra pillows and they were quickly brought right up to our room.
The hotel location was the best part. It was close to many shopping areas. Noise and the maintenance going on during are stay.
Staff was friendly. Rooms were clean and comfortable. Shower was difficult to work. And I was placed near the elevator and could hear people walking back and forth all night...granted it was a Saturday night.
Cookies Need complimentary breakfast
The hotel maintains a high standard for excellence
Nice TV and good prices Bed not as comfy as other 3 1/2 star hotels, pillows not as comfy as Marriott and couldn't offer us good late check out time
This guest did not leave comments about this hotel.
Location (near a softball tournament venue) and easy access to freeway and restaurants. Price was great. Kids really enjoyed the pool. Grown-ups loved the lounge seating in the courtyard. Breakfast took a very long time and seemed fairly chaotic. The food was good once it came out, but getting a group through in a reasonable time didn't happen. Room air conditioning cycled on/off at night making for a hot/cool, hot/cool night of sleep.
The hotel is located on Hopyard which is one of main roads through Pleasanton. Easy access to restaurants, Starbucks, freeway, etc. We had come down for a weekend to go to the 49'ers game and visit friends. Worked out very well. Rooms are nice and clean and the staff is very accommodating.
The price Nothing
it was a nice room I like the fact it had a balcony I found an earring in one of the drawers which question the cleanliness and I found a dog treat in the room on the floor and I did not bring a dog. the workout facilities were nice and I enjoyed the friendly staff. I would definitely stay here again no questions asked I didn't like the fact that the room was not 100% clean it was 99 percent clean other than that it was a beautiful place to stay very quiet and peaceful
The staff seemed friendly at check-in. The room was clean and the bed comfortable. Area was quiet. Felt it was a bit expensive.
The pool was nice, and the staff was friendly. Free wifi I was shocked to pay $250/night for Pleasanton, CA --- maybe that is the going rate for a weeknight there, but I can't see why. The room was small, no free breakfast, no frills at all---- no fridge, the building & it's decor looks to be about 30 years old. No 24 hour room service. I once stayed at Sheraton in San Diego with beautiful rooms & warm cookies at the front desk, and expected a similar experience. A recent trip to the HYATT and I was impressed to have lots of channels on my TV including HBO but Sheraton didn't have too many channels either.
Great location, staff, cleanliness. It appears to a little tired (scrapes on walls, wood,etc). A little paint and stain should fix it. The club room was not available to me because of my level.the club room shoul available to all levels.
The free coffee and snacks The very thin walls. Should be sound proof, I had a hard time sleeping because of loud neighbors, people were loud in hallways & the noise from the hallway.
clean, quiet, close to amenities
Staff Location (right across from the mall) Exec lounge To be a truly 5 star, you need microwaves & fridges in the room
Everything was great
The room was very spacious and all details were considered. Beautiful hotel with friendly staff, lovely breakfast, and nice bar in the lobby.
Top notch in almost every way! I brought a sweet gal who some might call picky and she was pleased with the whole experience and found the setting just gorgeous and relaxing. Breakfast was innovative and excellent with very healthy and other options! The jet tub: 1) the water plug was faulty so water emptied from the tub very quickly; 2) no working ability to mix air. The staff let me use another room, but no air mixing there either. They did try...I'm a tubber so this was important to me!
It was very charming and romantic and breakfast was as nice as can be without cooking facilities. The woman at check-in was not well trained, not personable, not friendly, not helpful. The 'jet tub' did not allow the mixing of air, an essential element to the jet tub experience without which a 'jet tub' is really just a 'water moves around' tub.
We loved The Rose Hotel. Staff was so welcoming. The lobby and rooms were so clean and always smelled wonderful. This hotel was like a home away from home. The hotel room could use a microwave and mini fridge.
Wonderful very cute hotel. Everything was first class and clearly thought out from the breakfast to the room. Every small detail. the GM was so welcoming - we'll definitely be back next year for Thanksgiving or anytime we're in the East Bay.
This guest did not leave comments about this hotel.
very classy nothing
Overall a good experience, clean, well run. Heater / air conditioner is loud, noisy, interrupting sleep
The hotel is clean and the staff are friendly. N/a
Location Bed was lumpy. Tile grout was dirty. Bottom of bathroom door was rotted. Air conditioner was loud...etc
The first room we were given had a foul smell, even though it was a non-smoking room. We were quickly given a different room upon calling the front desk, which I greatly appreciate.
Uncomfortable bed Needing repairs - ie. Door/deadbolt difficult to secure or enter
Centrally and convenient located. Nicely decorated room.
Great bed and in the right location. Easy to find. Good lighting and clean. Nothing
Nice room and breakfast Odd location
Price Value Staff Look of rooms Area
Clean, courteous staff, comfortable and value. N/A
Check in was easy. Breakfast was great. Staff was fantastic. Room smelled and looked extremely clean.
room smelt like cigarettes room was wore down
Was there for a volleyball tryout and the my grand daughter and I loved it. Would stay there again
Liked that breakfast was included and the price was right. We were given room on floor where remodeling construction was going on and it was very noisy. Requested room change following day and second room was perfect.
Walking in to such a clean, neutral aroma front lobby. Everything was in it's place. The luxury of how the front desk was set up. So impressed, even with the chandler. Elevator was set inside it's own private entrance, So kept the allure of a 4 star hotel. Our room was spectacular. A smoke free single king bed. Was so impressed with the couch in our room instead of a cold set of chairs and a wobble table. Carpet was immaculately clean. No wall or carpet damage anywhere. Window opened and we had fresh air. Our room had no lingering odor of smoke and no perfume cover up. Continental breakfast was amazing. There was always someone there to make sure fresh coffee, fruits, muffins. Counter was clean. Staff asked if there was anything else we need, I will be looking for Best Western more frequently now. I have always told my friends, Best Western has the most comfortable beds, and that is what is so important to many travels. That good night sleep. I own my residential business, an I must say, I really put this Best Western to the test. Only thing I saw, and kid you not. In the elevator entry, left side by elevator, was a cob web and has been there for a bit, looks as if it was over looked because it was hanging down. Can you believe, that's it! Bathrooms, room, lobby etc. was amazing.
The hotel was overrated by kayak. Breakfast was not great nor was there a place to sit.....
Free wifi and amazing breakfast. The tub in the room was perfect. nothing
Staff was very helpful
The room was clean; the service was good; and the price was fair. All was fine.
At all times of the day, it seemed like most places are at night. No crowded elevator, no noisy neighbors, everything was always clean and accessible, the staff is VERY friendly and prompt to attend to any questions or services. Simply one of the best experiences I've had, the entire weekend.
The staff was friendly and helpful. The breakfast was very good. The room was clean and did not smell like smoke. The latch at the top of the sort was broken, so we only had the deadbolt.
Comfy feel, big room, decent breakfast 2 days out of 3 we had showers that were cool. Initially we were given a room with 2 queen beds when we'd requested 1 king. Front desk staff was able to get us a new room right away.
location, ambiance, room layout EXPLODING JOHNS! These horrendous, outdated, water-saving johns SHOCK your partner to death when flushed at night; they are 100 db when flushed. Also, the water smelled and tasted awful from the taps here - not sure why. PLEASE replace those johns with modern, quiet, water-saving johns - you GOTTA do this!
The hotel and rooms were nice, clean, and updated. I didn't have any trouble with the temp of the room and the beds were pretty comfortable. The location is right off the freeway so it was easy to get to and not a far drive from restaurants and wineries. The complimentary breakfast in the morning was much better than others I have been to. The staff was super friendly and accommodating (we had an issue early in the morning which I'll explain in what I didn't like). The style of the building is set up with all the rooms facing the hallway on the inside... We were woken up at 7am by a group of younger girls that were talking and laughing very loudly. Unfortunately our room was next to the elevator upstairs that had a small sitting area where the girls kept running back and forth from and continued their early morning there. Luckily the staff accommodated us with a later check out since we had trouble sleeping. I suggest asking for a room at the end of the halls if you want more privacy.
location Place smelled like smoke & was told it was a nonsmoking room, yet there was an ash tray in the room. There was water running in someone's room all night long night along & someone either was up watching tv all night or fell aslpeep with the tv on.
Clean room Loud traffic all night. Hotel staff gave us a key to an already occupied room. People going in and out of the room all night. Bad coffee in the morning at 6 am. We got no sleep. Otherwise right by freeway on ramp.
hot water no soft chairs
This guest did not leave comments about this hotel.
Many flies in the room, very annoying. Made me doubt the quality of the motel
friendly staff and very helpful the heater and the aircon is optional you can only have one either the air conditioner or the heater. The wifi is not free and if you pay the wifi you can only access one device. There is no either small refridgerator or a microwave or coffee pot at all.
This guest did not leave comments about this hotel.
location not star level
It was on the way to our final destination. Everything was great!!
Front desk guy. And the wood floors were filthy. I spilled a bit of water. Cleaned it up and the towel was black.
The staff is very friendly and prompt to did things. The location was quietly tucked away. The room is modern. The price is right! The vending machines were not working and there were no fridges in the rooms. I had a non smoking room next to someone who was smoking. The toilet is outrageously loud when flushing.
Staff was incredibly friendly and helpful One suggestion- the tile around the pool is extremely slippery. They really need to fix that
Check in was great. The room was ready early and were able to unpack an settle in. The onsite staff were always pleasant and helpful. We had 2 rooms. After leaving my daughter realized she left a valuable keepsake necklace in her room. She called to hotel and after much effort spoke with the manager. She was told the necklace was not found. This is unsettling. The room was locked and only staff had a key. What happened to the necklace? Footnote: My daughter is married, was staying with her husband and the necklace was his wedding present to her.
Room was clean. Wall heater/Airconditioner was not plugged in to the wall. Where the plug should have been was a block off plate. Also the GFI electrical outlet in the bathroom was broken. Had to plug my shaver in out at the bed. They knew the ac/heater was not going to work and removed the wall plug. And rented the room anyway.
The website indicated there was a refrigerator in every room and there is not. The guest book indicated you can get one for an additional fee. Also, there is 1 bank of elevators that is for an extended building. Kind of awkward and inconvenient. See above
Location was nice close to restaurants and shopping The bed wasn't too comfortable . Also there were used towels laying around the pool area from earlier in the day. No complimentary breakfast for guest.
We got bed bugs. End of story
We really enjoyed our stay at theHampton Inn. The staff were professional and accommodating.n the room was quiet and clean. We will book again when we visit the area
I appreciated very much the friendliness and valuable help of hotel staff. I liked also the general and room cleanliness and beautiful landscaping around the hotel.
Location and room options. Understaffed for a weekend, sheets not provided with baby crib request and were told we had to put the sheets on the mattress. I'm sorry, but sheets should already be on the mattress when delivered to room. Pool not heated for an area where it remains fairly cool year round.
Fridge, microwave in room. Convenient location. Free wifi and breakfast. Close to gas, food, services. Sheets smelled strongly of bleach. Poor soundproofing. Bed was not supportive-woke up with hip and back pain. Room overlooked freeway on ramp. Pretty sure I heard gunfire at around midnight. Not the hotel's fault, but not the get away I had in mind.
Very clean and modern. Nice breakfast and coffee in the morning. Staff was very friendly. Definitely would stay again.