Whitelaw Hotel

The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights

At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.

Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.

The room was ok. It had room for two double beds and a desk and barely enough space to move around them. There was no view from the window as we were on the side of the building above a courtyard but it was decently lit. It was also clean when we arrived but in our three night stay there, it was not cleaned once! The staff does come to the room to fix your bed and change your towels but the sand we brought in with our flipflops from the beach the first night stayed there. So I guess they only clean between guests. We had a problem with the bathroom door which would not close properly. The hotel is a five minute walk from the beach so it was in a great location.

Location was conveient, cheap. Service lacking: 45 min wait for a reserved room at 6pm, 2 beds when one requested, staff unattentive, constantly on phone, floor slippery, AC leaking, no hand soap, "view" was of service alleys.

Read their website. We stayed on the first floor and the music from the DJ and drummer in the lobby was so loud between 7pm and midnight that we could not hold a conversation in our room without yelling. Housekeeping took our dirty towels but never gave us clean ones, we had to ask for them. They also never made our beds. The free happy hour from 7-8 for hotel guests was a nice touch.