Whitelaw Hotel

The front desk person was really kind and helpful when our room wasn't ready for us to check in yet. They held our luggage for us and gave us options for waiting. Yes, it looks all white and pretty, but the white had turned yellow on the furnishings, the elevator is super small, the rooms have hard floors so you hear everything and very thin walls. No easy access outlets for charging electronics and the one I did find wouldn’t even hold the weight of my charger and fell out so I had to prop my luggage in front. Strange bathroom setup with no towel bars, only hooks, toilet paper was on holder in back of toilet (hard to get to). Shower curtain doesn’t even stay hooked on rod when you try to open it. Had snacks loaded on an open broken shelf for purchase, but really just a dust collector. I never received the 5:30 am wake up call I requested the night before. I called down to confirm I gave them the correct time and they said there was no note on it. The only good things are the employees were really nice and it was a little over one block away from the beach.

The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights

At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.

Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.

The room was ok. It had room for two double beds and a desk and barely enough space to move around them. There was no view from the window as we were on the side of the building above a courtyard but it was decently lit. It was also clean when we arrived but in our three night stay there, it was not cleaned once! The staff does come to the room to fix your bed and change your towels but the sand we brought in with our flipflops from the beach the first night stayed there. So I guess they only clean between guests. We had a problem with the bathroom door which would not close properly. The hotel is a five minute walk from the beach so it was in a great location.

Location was conveient, cheap. Service lacking: 45 min wait for a reserved room at 6pm, 2 beds when one requested, staff unattentive, constantly on phone, floor slippery, AC leaking, no hand soap, "view" was of service alleys.